All in all, a disappointing stay.
The hotel complex itself desperately needs renovating. Our room was old with a musty smell and the bathroom suite was very 1980s. The bathroom ceiling is made up of long metal panels and one of the panels fell one day, narrowly missing my head. I rang reception to alert them to this and how dangerous is was but there was no apology.
The biggest problem with this hotel was the service. Upon arrival, we politely requested a kettle for the room but had to call three times before we received it. The same thing happened when we requested an iron. Service at breakfast was even worse. Staff were not friendly as we had to ask for simple things time and time again which started to get a little embarrassing.
The pool was nice - an excellent 50m pool and guests also have access to an indoor pool which is great. However, we were there on a busy weekend and they had run out of towels. First, we were told it was a 25 minute wait for a towel, after 25 minutes, we were told it was going to be another 5 minutes, then another 45 minutes. Again, no apology, infact, staff were rather rude about it which is infuriating as it is not cheap to stay in the hotel. I am sure that this is not the first weekend that the hotel has busy and surely they should have anticipated the amount of towels they would need.
I would not recommend this hotel and believe that there are far nicer places to stay for the same money. Avoid.
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- Also Known As:
- Portemilio Hotel And Jounieh
- Portemilio Hotel Jounieh
- Portemilio Hotel And Resort Lebanon/Jounieh