It is not our first time in the hotel, it is a very nice resort although the hotel is outside of the resort. The service is great, everyone responding quickly and doing their best for our comfort, the breakfast buffet was very good and variated, the atmosphere at the resort was fun, the staff is very friendly from the guards to the receptionists to everyone and always smiling, except for the manager in the hotel "AIDA" who is very rude,unprofessional and spoke to us with superiority, as if we are second degree or third degree customers (We were a group of young couples and friends)
We booked 3 rooms and we were expecting to check out at 11:30 - 12. She insisted that we check out before we leave to the resort at 9 AM, and made security stop us, although we have the full right to stay up until 12. So it was very unprofessional of her, although all other staff was really amazing, professional and very active.
- Official Description (provided by the hotel):
- 5* Resort, located on the Mediterranean sea next to the ancient Port of Byblos city at a distance of 35km north of the capital Beirut.With its 5* boutique hotel, 4* hotel, 5 adults and 2 kids pools, 10 cabanas, shopping zone, 6 restaurants, 4 bars, a tropical SPA indoors & outdoors, & a convention center. ... more less
- Reservation Options:
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- Also Known As:
- Edde Sands Hotel Byblos