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“Ticked the boxes”

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InterContinental Almaty Hotel
Ranked #3 of 73 Hotels in Almaty
Certificate of Excellence
Atyrau, Kazakhstan
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Ticked the boxes”
Reviewed June 17, 2014

Very comfortable hotel with great staff, always with a smile and greeting. Had a lovely room with a view of the mountains, superb way to wake as well as end the day. Enjoyed a couple of relaxing evenings in the outside bar - very nice. Handy to central Almaty, I walked pretty much everywhere. Great breakfast selection, hot foods, cereals, breads and sweets. Room service was prompt and couldn't fault the Club Sandwich I'd ordered - very tasty. Well equipped gym downstairs and indoor pool is a decent size. Yes the hotel is showing signs of middle age, but in no way did it detract from my stay. Would have no hesitation to stay again.

Room Tip: Ask for a room with a view of the mountains. If they have available they can assign it for you. Don...
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bernard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review, June 20, 2014
Dear Guest,

We would like to thank you for your delightful review and for recommending us.
We are so happy to see you touched on all the points we pride ourselves on.

I hope that we will have the pleasure of welcoming you back again in the near future.

Sincerely yours,

Hakan Demirceken
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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474 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Turkish first
  • Any
English first
Tel Aviv, Israel
Level 4 Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 15, 2014

The hotel is a 5 minutes walk away from the main street.
Has all the facilities needed to make your stay comfortable and relaxed.
The spa center is really nice and offers a great pool, messages, sauna and Turkish baths free of charge.
The hotel has a few great restaurants and the service in all, including the lobby, is great.
The rooms are a bit outdated but still very nice.

Room Tip: Ask for rooms with mountain view
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  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DebbieBirman44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review, June 20, 2014
Dear Guest,
Thank you for sharing your experience and recommending us here on TripAdvisor.
It was indeed pleasing to know that you enjoyed our SPA centre, restaurants and service.

Thank you once again and I hope to have the opportunity of welcoming you back on your next visit.


Sincerely yours,

Hakan Demirceken
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United Kingdom
Level 4 Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 14, 2014

Stayed here for as night and was pleased with the service. You need to get the views of the hills from the rooms you stay in. Staff were attentive with quite good English. Rooms were comfortable and well appointed. Certainly one of the best hotels in Almaty

Room Tip: Get as high as possible to get the mountain views
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  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Walkeral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review, June 20, 2014
Dear Guest,

We greatly appreciate your comments regarding your stay our Hotel.

We are happy that you are pleased with our service.

We will be glad to welcome you back again.



Sincerely yours,

Hakan Demirceken
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 4 Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 11, 2014

I haven't stayed at this hotel but while I was living in Almaty I did eat here several times and the food was excellent. I'd especially recommend the lunch buffet as they have a wide selection of top quality food - some of which is hard to find in Kazakhstan, such as sushi.

  • Stayed July 2013, traveled as a couple
    • Value
    • Service
Helpful?
Thank simzark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review, June 13, 2014
Dear Guest,

Thank you very much for recommending our restaurant here on Tripadvisor.

We hope to have an opportunity to serve you again in near future.


Sincerely yours,

Hakan Demirceken
General Director.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level 6 Contributor
341 reviews
141 hotel reviews
common_n_hotel_reviews_1bd8 322 helpful votes
Reviewed June 10, 2014

Very nice hotel though rooms are beginning to show their age and could do with a makeover. Views from the rooms overlooking the mountains are spectacular.

Breakfast buffet is extensive and includes local as well as western dishes

Gym and spa facility is excellent - well worth using.

Staff are very attentive and most speak good English.

Hotel car pick up form the airport was easily arranged and relatively good value though there is a shuttle bus as well

Room Tip: high floor facing front of hotel for best views
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PJT99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review, June 11, 2014
Dear Guest,

We would like to thank you for your delightful review and for recommending us.
We are so happy to see you enjoyed the view from the room, gym and breakfast.

I hope that we will have the pleasure of welcoming you back again in the near future.

Sincerely yours,

Hakan Demirceken
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich
Level 5 Contributor
63 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 3, 2014

Very nice reception, you feel really welcome, something I experience always in Middle East or Istanbul. Rooms high standard, everything you may need. Great breakfasts. Pickup from airport by S-class Mercedes, driver waiting with umbrella to cover during 30 meters from exit to the car.
Almaty is no-taxi city, you just hitchhike private cars on the street. Hotel has gate at entrance and seems not allowing private cars to come inside, direct to the entrance, hence last 100m you need to walk, can be challenging when it rains.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PolishTheBrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review, June 5, 2014
Dear Guest,
We would like to thank you for your comment on tripadvisor. We are very pleased to know you have enjoyed your stay and we will pass your comments to our employees.
Looking forward to welcome you back again.

Sincerely yours,
Hakan Demirceken
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Udine
Level 5 Contributor
68 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed May 29, 2014

Great hotel with a spacious room, neat and silent. Fantastic breakfast. Good restaurants. Pity for the Tennis Bar: it's a fine restaurant but all open, so very subject to weather changes. The staff is friendly and helpful. The only minor drawbacks I found were quite a slow wifi and the location a bit isolated that didn't inspire to walk around

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hanna_BY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review, June 5, 2014
Dear Guest,

We would like to thank you for your delightful review and for recommending us.
We are so happy to see you touched on all the points we pride ourselves on.
Your comments will be shared with our employees.
I hope that we will have the pleasure of welcoming you back again in the near future.

Sincerely yours,

Hakan Demirceken
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Almaty Hotel

Property: InterContinental Almaty Hotel
Address: Zheltoksan St., 181, Almaty 050000, Kazakhstan
Phone Number:
Location: Kazakhstan > Almaty
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 73 Hotels in Almaty
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Almaty Hotel 5*
Number of rooms: 277
Official Description (provided by the hotel):
Each of our 277 well-stocked deluxe rooms and spacious suites provides a breathtaking range of guest services and plenty of space to relax. Stylish, contemporary decor complements deluxe amenities, including luxurious bedding with feather comforters and cotton-rich linens. In your room: tilt-open windows, individual climate control, electronic "Do-not-Disturb / Maid" call system, LCD TV, pay-TV, mini-bar, tea & coffee facilities, in-room safe with a recharging plug, umbrella, iron and board. Telephones with voicemail allow direct dialing both internationally and locally. Each of our rooms has a large desk and high-speed Internet access, so you're able to be productive away from the office. Spacious suites are ideal for guests who need a bit more room to spread out, each with a separate sit-down beauty vanity counter and a separate living room with comfortable sofa and LCD TV. Guests staying in Club rooms benefit from access to the Club Lounge. Marble bathrooms are supplied with weight scales, hairdryer, magnifying cosmetic mirror, bathrobes, slippers and deluxe bath amenities. A separate shower cabin is a feature in every suite. All guests staying in the hotel have a complimentary access to The Ankara Spa. GUEST ROOMS - 203 Deluxe rooms - 49 Club InterContinental rooms - 13 Junior suites - 9 Exclusive suites - 2 Presidential suites - 1 Wheel chair accessible room ... more   less 
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