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“Excellent stay”

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InterContinental Almaty Hotel
Ranked #3 of 73 Hotels in Almaty
Certificate of Excellence
Hong Kong, China
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Excellent stay”
Reviewed April 30, 2014

Very good hotel and surpassed my expectations for the trip.
Good gym, pool, breakfast and dinner. Excellent staff, rooms a little small and tired but surely the best business hotel in Almaty. ask them to arrange an airport pickup on arrival, taxis were chaos at the airport.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank InSearchofGreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review, May 3, 2014
Dear Guest,
Firstly, thank you for taking the time to submit your comments and review of your recent stay at InterContinental Almaty Hotel and recommending us here on Tripadvisor.
I was delighted to know that we have exceeded your expectations and you enjoyed your stay with us.
We will be glad to provide you with the great service again.

Sincerely yours,

Hakan Demirceken
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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474 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Turkish first
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English first
Istanbul, Turkey
Level 6 Contributor
154 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed April 27, 2014

In a different country or city, this hotel wouldnt feel special, but in Almaty this is good. I stayed in Almaty at the only major 5 star at the time - Kazakhstan Hotel which reminded you of what hotels were probably in the days of the USSR. This time it was different - Intercontinental was a major upgrade.

The good - the rooms are large and well maintained, decent selection of TV channels. The bar was an option for a drink and a meal but dont expect much. I would recommend you try some of their Asian dishes which were good. Overall food is expensive here so an average meal with a drink was about $40 and this is probably the Almaty effect where everything is relatively expensive. Staff were courteous and helpful

What can improve - the breakfast is large but a bit dull in taste. I suggest fewer dishes but cooked better. The chef didnt do a good job of the eggs, so I gave up on day 2. Small things like butter etc would finish and you needed to ask for it, toaster was not effective and bread was thick slices which made you think twice. They gym was not impressive given its a 5 star - just one bicycle machine which I like to use but was busy.

Check in and check out was smooth and the location was great as my work was nearby.

Room Tip: Try to get a room facing the mountains if you can - its a nice view.
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Asiaishome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review, April 28, 2014
Dear Guest,
I would like to take this opportunity to thank you for posting a review on TripAdvisor with regards to your stay with us.
All your kind comments are greatly appreciated. Your feedback regarding the breakfast and gym are very important for us in further improvement.
We are happy that you enjoyed the room, TV selection, staff attitude and check-in/check-out service.
We are looking forward to welcoming you back at the InterContinental Hotel during your next visits to Almaty, Kazakhstan.
Sincerely yours,
Hakan Demirceken
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 6, 2014

I used the Intercontinental Almaty Hotel as my reward when en route between the US and Petropavlovsk, Kazakhstan. After spending six weeks in a modest hotel in Petropavlovsk, the Intercontinental provided a secure transit point with limo service to and from the airport, perimeter security and the most comfortable bed that I had slept on in weeks. I could eat well at the morning brunch and I could sleep comfortably before departing for the airport and heading to Frankfurt.

The staff speaks English, not just at the front desk and concierge, but also the bellmen, maid service, restaurants and gift shops. It was expensive, but for an American traveling abroad in today's climate of security concerns, this is the place to be and is well worth the price when your safety is involved.

Room Tip: If you will be there often enough to justify the cost, I would recommend you join their club as it f...
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review, March 11, 2014
Dear Guest,

We would like to thank you for your delightful review and for recommending us.
We are so happy to see you touched on all the points we pride ourselves on.

I hope that we will have the pleasure of welcoming you back again in the near future.

Sincerely yours,

Hakan Demirceken
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ucieda & Washington
Level 5 Contributor
90 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed January 14, 2014

Somewhere else this might seem like quite an ordinary hotel, in Almaty it seems pretty extraordinary . Nicely run, good food (variety of choices as well as quality), pleasant service and the rooms not in the greatest shape but nice and comfortable enough.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ERS_C_and_A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review, January 15, 2014
Dear Guest,

Thank you for taking the time to review your recent stay at the InterContinental Almaty Hotel and for recommending us on Tripadvisor.

I was delighted to read your review and to see that you enjoyed staying at our hotel.
We certainly look forward to welcome you back , hopefully in the near future.

Sincerely yours,

Hakan Demirceken
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Sea Ranch, California
Level 6 Contributor
131 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed January 7, 2014

This was my second stay at the InterContinental Almaty and once again I enjoyed my stay while on vacation with family and friends. We had a Junior Suite which was nice as we had access to the InterContinental Club during our stay. We enjoyed the free happy hour here every night of our stay and it was a good place for access to fast internet services. The hotel was very accommodating putting two rollaway beds in the adjoining room for our teenage kids. The Jr. Suite also has two bathrooms, but only the Master bath has a shower and bathtub. The bathtub is large but the shower is on the small side. The breakfast offered a variety of hot and cold food. The staff spoke good english and was helpful in arranging transport around the city. This hotel has a good location close to the main city park, several shopping malls, and the Natural History Museum. The hotel also offers free airport shuttle services.

Room Tip: Rooms on the upper floors with views of the mountains are nice!
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank twickski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review, January 9, 2014
Dear Guest,

I was very happy to read such a delightful review of your stay in InterContinental Almaty hotel. Thank you for sharing your experience and recommending us here on TripAdvisor.

We are very happy to know that you enjoyed your stay in our hotel.
Thank you once again and I hope to have the opportunity of welcoming you back on your next stay.

Sincerely yours,

Hakan Demirceken
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ithaca, New York
Level 6 Contributor
570 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
Reviewed January 1, 2014

Great hotel to start what was to be a two week trip in the region. Needed a good night's sleep after the trans_atlantic flight and transfers in Europe. Great beds, quality breakfasts, spotty internet access but the Executive center made up for that.

Room Tip: I had a room with a view of Zhaili Alatau mountains, not sure which side, that was fabulous!
See more room tips
  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rh24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review, January 7, 2014
Dear Guest,
Thank you for taking out your precious time and writing a review of our hotel.
I sincerely appreciate your feedback. We will improve Internet service in our Hotel.
We hope you will be back soon and give us the opportunity to provide you with the complete service.

Sincerely yours,

Hakan Demirceken
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackpool, United Kingdom
Level 6 Contributor
110 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed December 31, 2013

I recently spent 2 nights here and arranged for the hotel car to collect me at the airport. I arrived very early at the hotel, after an overnight flight, and was quickly advised that my room was ready, five and half hours before scheduled check in time. The check in process was friendly, smooth and efficient and I was quickly in my room. I had club room access which was excellent although the choice of food was a little limited but that could have been down to the fact there were only a few guests in there. The room was excellent, well equipped, very clean and comfortable. There were sufficient power outlets and the wifi connection was free and fast. The toiletries provided were also high quality. The public areas of the hotel were very attractive and comfortable and included 2 bars and 2 restaurants. One of the bars allowed smoking which was not to my liking but obviously appreciated by the smokers as it was very cold outside. The restaurant at the top of the hotel had an excellent menu, with some very interesting local dishes and great views across the city to the mountains that surround the city. All the staff at the hotel were very friendly, efficient and wiling to assist guests. This is a high quality, beautiful hotel that ensures all guests are well looked after when visiting the city.

Room Tip: A high room facing the mountains gives excellent views.
See more room tips
  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TonyW1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review, March 18, 2014
Dear Guest,

I was very happy to read such a delightful review of your stay in InterContinental Almaty hotel. Thank you for sharing your experience and recommending us here on TripAdvisor.

It was indeed pleasing to read your description of our hotel and to know that you have enjoyed your stay.
Thank you once again and I hope to have the opportunity of welcoming you back on your next stay.

Sincerely yours,

Hakan Demirceken
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Almaty Hotel

Property: InterContinental Almaty Hotel
Address: Zheltoksan St., 181, Almaty 050000, Kazakhstan
Phone Number:
Location: Kazakhstan > Almaty
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 73 Hotels in Almaty
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Almaty Hotel 5*
Number of rooms: 277
Official Description (provided by the hotel):
Each of our 277 well-stocked deluxe rooms and spacious suites provides a breathtaking range of guest services and plenty of space to relax. Stylish, contemporary decor complements deluxe amenities, including luxurious bedding with feather comforters and cotton-rich linens. In your room: tilt-open windows, individual climate control, electronic "Do-not-Disturb / Maid" call system, LCD TV, pay-TV, mini-bar, tea & coffee facilities, in-room safe with a recharging plug, umbrella, iron and board. Telephones with voicemail allow direct dialing both internationally and locally. Each of our rooms has a large desk and high-speed Internet access, so you're able to be productive away from the office. Spacious suites are ideal for guests who need a bit more room to spread out, each with a separate sit-down beauty vanity counter and a separate living room with comfortable sofa and LCD TV. Guests staying in Club rooms benefit from access to the Club Lounge. Marble bathrooms are supplied with weight scales, hairdryer, magnifying cosmetic mirror, bathrobes, slippers and deluxe bath amenities. A separate shower cabin is a feature in every suite. All guests staying in the hotel have a complimentary access to The Ankara Spa. GUEST ROOMS - 203 Deluxe rooms - 49 Club InterContinental rooms - 13 Junior suites - 9 Exclusive suites - 2 Presidential suites - 1 Wheel chair accessible room ... more   less 
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