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“The place to be in Almaty”

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InterContinental Almaty Hotel
Ranked #3 of 72 Hotels in Almaty
Certificate of Excellence
Pinto, Spain
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“The place to be in Almaty”
Reviewed June 28, 2013

Simply excellent. According to Intercontinental standards and with a wonderful service. The hotel is located in a beautiful area.
Restaurants are ok, spa is nice and the swiming pool is internal which allows you to swimm in winter, but the best is hotel staff, they are so nice and polite.... I love this place

Room Tip: Any room will be nice, but of course Executive Club ones are better.
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank trashu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review, July 22, 2013
Dear Guest,

We were delighted to welcome you at InterContinental Almaty Hotel.

I sincerely appreciate your feedback. I am so happy to see that you enjoyed your stay in our Hotel.
Also I would like to thank you for pointing out the service and the staff that provided the great service and made your stay special and memorable.
We hope you will be back soon and give us the opportunity to provide you the great service again.

Sincerely yours,

Hakan Demirceken
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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462 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Turkish first
  • Any
English first
Edinburgh, United Kingdom
Level Contributor
62 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed June 24, 2013

I cannot help but feel that this hotel needs a bit of a make over. There is nothing wrong with the interior fittings, but they are all rather dark and heavy and it gives a rather dated feel. That said, the rooms are very comfortable and a reasonable size and the bathrooms, if again, a little old fashioned in feel, are functional and work well. The thickness of the walls between rooms leaves a little to be desired however if one does not want to hear every moan and groan of any couples in action.

The breakfast choice is huge, but the coffee and tea are self service,which I don't think is appropriate in a hotel of this standard (or at the price), and the coffee comes from a press button machine and provides one of the more wishy washy cups of coffee I have come across. Even an extra shot of expresso did not make it much good. Coffee from the bar in the lobby was better though. Food generally, is particularly expensive and whilst we stay there often, we usually go out to eat elsewhere. The hotel is about 15 minutes walk from other restaurants however.

There is a pleasant sitting out area in the summer, and a small pool, which is no good for doing lengths, as it is irregularly shaped and insufficiently long.

Staff are generally attentive - except at breakfast where they tend to drift around and do not remove dirty plates etc.

To sum up - this is a comfortable oasis in Almaty, with a pleasant garden area, and comfortable rooms, but due an overhaul and perhaps a bit of a shake up to make it more contemporary in style of food and service.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steppeagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review, June 27, 2013
Dear Guest,

Thank you very much for taking time and sharing your feedback with us. We highly appreciate your comments which are very important for us in the further improvement. We are looking forward to welcome you again at InterContinental Almaty.

Sincerely yours,

Hakan Demirceken
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, United Kingdom
Level Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed June 15, 2013

An Impressive hotel standing in a central city location. Standard "american" style hotel rooms.
Nice bed with duvet and decent pillows and a "Pillow Menu" if the ones provided are not to your liking. Well appointed room and bathroom, clean, with everything you need. Dressing gown and slippers which are always a nice to have. Continental style, round two pin sockets and a decent wifi service.
The Heath club/spa is of a good standard. Nice pool, sauna and massage facilities. Mostly Cybex gym equipment of a good standard and variety.A small pergola-covered sun terrace is adjacent. To the rear is a great garden terrace hosting "the Tennis bar & Summer garden", perfect for sun-downers, snacks & BBQ food.
At £250 per night it's expensive for a standard room, but then Almaty is relatively expensive, and also given its location (next to the financial business park) it's predominantly a business/corporate hotel so what can you expect.

The walk to the Zenkov Cathedral is about 20 minutes and the Green Bazaar a few minutes more. It is an easy city to walk around, being grid based. It appears comparitively safe too, I didnt feel in the least bit worried walking around by myself. I'm sure there are less expensive hotels, but this delivers the Intercontinental brand successfully.

Room Tip: standard rooms below 8th floor are standard and virtually all the same. 8 - 11th floor are club floo...
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review, June 18, 2013
Dear Guest,

Thank you very much for staying with Intercontinental Hotel and for this wonderful review. We are very happy to note that you enjoyed the hotel location, our health club, liked our rooms and appreciated the “Pillow Menu”, we were pleased to hear that you have been satisfied with garden terrace. We thank you for sharing your experience and look forward to your return.

Sincerely yours,

Hakan Demirceken
General Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 12, 2013

I stayed at this hotel for 6 nights last week. Everything was good. I asked the manager to lower the volume of music from garden, and she lowered the music volume after 5 minutes. Staff really care about your comfort. I wish to thank them. Hotel cousine may be better...

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sealen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review, June 13, 2013
Dear Guest,

We sincerely appreciate your feedback and writing a review to share with other travelers.
We are pleased to know that you have enjoyed your stay. We would like to thank you for pointing out the services which we are proud of.
We hope you will be back soon and give us the opportunity to provide you the great service again.

Sincerely yours,

Hakan Demirceken
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 5, 2013

Stayed in this hotel for business for 2 weeks... By far the best hotel I've stayed in for work! Rooms were great and the breakfast was truly fit for the kings! Huge bowls of caviar and the most amazing selection of all types of international breakfast foods! In fact it was a shame I was rushed every morning to go to work! I would really not stay anywhere else! Simply amazing!

  • Stayed July 2012, traveled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OMG0602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review, June 7, 2013
Dear Guest,

Thank you very much for staying with Intercontinental Hotel and for this wonderful review, which is very valuable for us. We are very delighted that you liked our rooms and we are glad that you especially enjoyed and appreciated our breakfast. We hope to welcome you back very soon.

Sincerely yours,

Hakan Demirceken
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Köln
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed May 27, 2013

Almaty Intercontinental is just perfect! We stayed at club level thus we had accses to the club lounge with free breakfast, drinks and happy hour dinner. Staff is extremly friendly and helpful throughout the hotel, every demand was fullfilled immediatly and guest relation service organised tickets for ballet at no extra charge.
I strongly recommend this hotel while in Almaty, even for Interconti hotels, this one is cream of the crop!

Room Tip: Pay the little extra for club level. The benefiits are worth that!
See more room tips
  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank miquel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review, May 30, 2013
Dear Guest,

Thank you very much for taking your time and sharing your experience with us. It is a great pleasure that you have enjoyed the privileges of the club lounge and have appreciated our staff service. We sincerely hope that we will have the pleasure of welcoming you back again.

Sincerely yours,

Hakan Demirceken
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rostov-on-Don, Russia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 12, 2013

I am impressed by the available toiletry and other bits and pieces that come handy when you need to look sharp for the day. Even the standard room comes with coffee and tea with a good selection of tea and coffee served with salty crackers and biscuits, a shoe horn, iron and iron board is in the wardrobe waiting for you.
The toiletries in the bathroom is very well thought of including the dental floss piece.

The breakfast selection is huge.

The lobby and other facilities of the hotel are quite satisfying. Very clean , very satisfactory.
Worth coming back.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank merict
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review, May 14, 2013
Dear Guest,

I would like to take this opportunity to thank you for posting a review on TripAdvisor with regards to your stay with us.

I am delighted to read that you enjoyed your stay at the InterContinental Almaty and enjoyed the hotel's facilities. All your kind comments with regards to the restaurant breakfast and especially the needs in the room are greatly appreciated. I will certainly share your comments with our team, who consistently endeavor to ensure that every guest enjoys their time.

Once again, thank you for your gracious comments; we sincerely look forward to welcoming you again in the nearest future.

Sincerely yours,

Hakan Demirceken
General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Almaty Hotel

Property: InterContinental Almaty Hotel
Address: Zheltoksan St., 181, Almaty 050000, Kazakhstan
Phone Number:
Location: Kazakhstan > Almaty
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 72 Hotels in Almaty
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Almaty Hotel 5*
Number of rooms: 277
Official Description (provided by the hotel):
Each of our 277 well-stocked deluxe rooms and spacious suites provides a breathtaking range of guest services and plenty of space to relax. Stylish, contemporary decor complements deluxe amenities, including luxurious bedding with feather comforters and cotton-rich linens. In your room: tilt-open windows, individual climate control, electronic "Do-not-Disturb / Maid" call system, LCD TV, pay-TV, mini-bar, tea & coffee facilities, in-room safe with a recharging plug, umbrella, iron and board. Telephones with voicemail allow direct dialing both internationally and locally. Each of our rooms has a large desk and high-speed Internet access, so you're able to be productive away from the office. Spacious suites are ideal for guests who need a bit more room to spread out, each with a separate sit-down beauty vanity counter and a separate living room with comfortable sofa and LCD TV. Guests staying in Club rooms benefit from access to the Club Lounge. Marble bathrooms are supplied with weight scales, hairdryer, magnifying cosmetic mirror, bathrobes, slippers and deluxe bath amenities. A separate shower cabin is a feature in every suite. All guests staying in the hotel have a complimentary access to The Ankara Spa. GUEST ROOMS - 203 Deluxe rooms - 49 Club InterContinental rooms - 13 Junior suites - 9 Exclusive suites - 2 Presidential suites - 1 Wheel chair accessible room ... more   less 
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