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“Cannot ask anything more”

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The Ritz-Carlton, Almaty
Ranked #1 of 72 Hotels in Almaty
Certificate of Excellence
Florence, Italy
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Cannot ask anything more”
Reviewed April 20, 2014

What a great experience. The rooms are fantastic, all the personnel is very helpful and professional. Great breakfast offer with a great view.
Only disappointment is that the noise from the traffic can be heard up to the rooms.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CTM03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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289 reviews from our community

Traveler rating
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    2
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20
37
11
191
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Istanbul, Turkey
Level Contributor
50 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed April 20, 2014 via mobile

Brande new hotel, everything perfect in the rooms. Service still in the early stages, but lots of goodwill. Flexible on check in (flights from Europe land very early) and check out times. Much better than other options, in all aspects.

Stayed April 2014, traveled on business
Helpful?
Thank Macou13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow
Level Contributor
74 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
Reviewed April 18, 2014

I stayed a couple of night in tho hotel. This was a new hotel in the city for me and i need to confess that this is the best option among the couple of other hotels where I stayed - Intercontinental and Rixos. The only down side of this hotel is staff. The reception check in is so slow - unbelievable, they seem do not know what they are doing. Also room service is something beyond imagination - so bad - they can not make a simple omlete without burning or over salting it. I had to send it back twice.
Any other your request will be done with the same result - need significant improvement.

Other than that - rooms, amenities etc. are very good - no complaints. The only inconvenient thing is how to get to your rooms and lobby of the hotel. You need first go to the lobby - 30th floor and then going down to your rooms at 21-29 floors. A bit wired system but what you can do.

Overall, i would recommend to stay in this hotel but be aware that any service request will not be done at the level of Ritz or any other good business hotel.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dmitryvulkan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint-Etienne, France
Level Contributor
118 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed April 11, 2014

This is a high quality hotel. Rooms are modern and comfortable (avoid "deluxe" rooms which are too small, and book an "executive room"), with a very comfortable bad and outstanding bathroom facilites. The table for the laptop was very small with no place left to use a note-book and a few inches away from the TV screen (probably designed by an architect who does not often sleep in hotels). The gym is very modern and well maintained. I rented a conference room and I was surprised by their excellent installations and beverage diversity. Their food quality on breakfast and lunch buffets, as well as room service, is not really top and should be improved. The staff is young, friendly and efficient. The main draw-back is its location, far away from everything.

Room Tip: Avoid "deluxe" rooms. Book "executive" rooms.
See more room tips
  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ALEX R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 9, 2014

I really enjoyed my stay! Spa was great, the bed was very comfortable. the staff was very helpful. Particularly Balhash Sagindykova was a lot of help in organising my stay. I also enjoyed the brunch in the Vista Restaurant. However, we found that the cupboards in the room were too small, although the room was huge with an amazing view.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MDiyar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Level Contributor
62 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed April 3, 2014

I normally stay at the Intercontinental when I travel to Almaty for business as it is a very nice hotel, but a friend convinced me to try the Ritz this time around. What can I say, the Ritz is definitely a cut above. Pretty much everything you would expect from a hotel of this caliber with prices to match. The level of service and the quality of the facilities are first rate. I do, however, prefer the location of the Intercontinental as it is more centrally located and within walking distance of many restaurants and stores. The Ritz is located right next door to the Essentai Mall, an upscale shopping mall, but beyond that you'll need to hail a cab to get anywhere else.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BackRowSeat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 3, 2014

I stayed at Ritz Carlton Almaty 26th to the 28th of March, it is the best hotel in the city. I also stayed at Intercontinental and Ritz Carlton is for me by far the best. I stayed in a standard room category but it felt like a suite, spacious, comfortable, with a nice city view being on a high floor. All the facilities you can expect as a modern traveller are there. The views are fantastic, especially in the restaurant - the mountains hypnotise you. And the breakfast is a true feast. The staff is what you call anticipate your needs, and very friendly.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Belesya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Almaty

Property: The Ritz-Carlton, Almaty
Address: Esentai Tower, 77/7 Al Farabi Avenue, Almaty 50040, Kazakhstan
Phone Number:
Location: Kazakhstan > Almaty
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 72 Hotels in Almaty
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Almaty 5*
Number of rooms: 145
Official Description (provided by the hotel):
Experience The Ritz-Carlton, Almaty as the first true luxury location in Kazakhstan, offering unparalleled Ritz-Carlton service in the best location in City on footsteps of the Alatau Mountains with most spacious rooms and suites, restaurants and bars on the upper floors of the Hotel providing guests unique culinary experience and SPA facilities. The Ritz-Carlton, Almaty is the meeting point for all appreciating design and esthetics and brings together people from culture, fashion, design, media, and arts contributing to the reputation of Almaty as an attractive destination both for tourists and business travelers. The Ritz-Carlton, Almaty offers 145 spacious guest rooms and suites and features: - Five-star, luxury hotel on 10 upper floors of Esentai Tower, the highest building in Almaty - Guest rooms and public areas featuring various decor such as Asian cherry, maple, oak and walnut - Bathrooms finished with marble from Portugal and Zimbabwe Back To Top Guest Room Features & Amenities Evening turndown service 24-hour in-room dining from our award-winning restaurants Fully stocked Honor Bar High quality linens and the Ritz-Carlton signature featherbeds Electronic fingertip panels for controlling lighting and curtains Marble bathrooms Lighted makeup mirror, hair dryer and scale Asprey bathroom amenities Lightweight bathrobes Internet access Computer and fax hook-up and data port Multi-line telephones with voicemail and cordless telephones In-room safe with power outlet for laptops In-room coffee/tea presentation iPOD station Complimentary morning newspaper Complimentary overnight shoeshine Back To Top Business Services Full-service business center Internet access throughout our hotel Back To Top Hotel Policies Check-in/Check-out Check-in: 3 p.M. Check-out: Noon Cancellation policy Cancellations at our hotel must be made 24 hours prior to the date of arrival Pet Policy Small pets allowed Contact hotel for details and fees Back To Top VIP Airport Service Individual escort of an airport clerk Personal assistance with customs regulations and passport control procedures Access to VIP lounge and VIP corridor on flight check-in ... more   less 
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