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fhgarib
Karachi, Pakistan

Best location for Atakent expo..

3.0 of 5 bubblesReviewed Apr 24, 2019via mobile
There are better properties in Almaty which is a lovely City..

The best Western is a 5 minute walk to the atakent expo.. if this is your primary purpose, then this property's location is the best..

The shopping in Almaty ranges from local to imported.. there are numerous options..

Almaty also boasts many tourist sites.. shymbulak mountain.. big Almaty lake.. at very reasonable prices ..

The next time I visit Almaty I would stay at a better property even if the primary purpose is atakent expo..
Date of stay: April 2019
Trip type: Traveled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
atakent_parkhotel, Менеджер по обслуживанию клиентов at Best Western Plus Atakent Park Hotel, responded to this review
Responded Sep 11, 2019
Dear Guest,
Thank you for your review. We apologize for not exceed your expectations. We will take your comments to our consideration. Hope, that you will give us a new chance to welcome you again at our property.

Kind regards,
Zhanna Alimbayeva
Front Office Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed April 8, 2019

The hotel is very clean and quiet with usually pleasant staff however there are some odd quirks. For example it was very hot on the day that I arrived but my air conditioning didn't work. Reception sent the engineer immediately who informed me that the air con was not turned on as it was not summer! When he suggested that I that I should open the window I pointed out that was where the heat was coming from. I then tried to take a shower but the hot water was off - when it eventually returned (after 1.5 hrs not half an hour as reception had assured me) the water was the colour of coffee and actually left a stain in the tub - so I would have been dirtier after my shower than before (!). The food at breakfast is very unimpressive and ordering room service is quite a complicated process requiring 3 phone calls and intense consultation at the end of the line (I had ordered soup and a beer). So perhaps I was expecting too much. But as I said - the room was quite and the bed clean and comfortable.

Date of stay: April 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Vandieman111
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
atakent_parkhotel, Менеджер по обслуживанию клиентов at Best Western Plus Atakent Park Hotel, responded to this reviewResponded April 8, 2019

Dear Guest,
We highly appreciate your valuable comments given on Tripadvisor, which will help us to improve our Hotel services and exceed your expectations.
During your stay we had some problems with hot water due to preventive works in the city.
On behalf of our entire team, I would like to apologize for not exceeding your expectations.
We will take all your comments to our consideration because we value our guest's opinion.
Hope that you will give us a chance and visit us again!

Best regards,
Zhanna Alimbayeva
Front Office Manager
Best Western Plus Atakent Park Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2019 via mobile

I was stay in this hotel for 4night. We was 6people in three rooms. Room was good and also spacious . But when night seen was very horrible. Girls visit in flor corridor some security officer was also involved. when i m door open. many ladies one room to other room going. this was very bad. I request to hotel management please make a systematic plan this thing don’t disturb to other. now i m talk about breakfast. that time I think more than 50 Indian stayed in this hotel but breakfast was not as per Indian. no any single indian dish was available in breakfast. I request to hotel management please arrange some Indian dishes when more Indian group stay in your hotel.

Date of stay: March 2019
Trip type: Traveled with friends
Thank santoshnagwani
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
atakent_parkhotel, Менеджер по обслуживанию клиентов at Best Western Plus Atakent Park Hotel, responded to this reviewResponded April 1, 2019

Dear Santosh Nagwani,

Thank you for your feedback. We apologize that we are not exceed your expectations. We value your opinion.

By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

Our management will take measures according this situation. We will take your comments to our consideration.

We hope you will come back and see us again soon.

Best regards,
Administration
Best Western Plus Atakent Park Hotel


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2019

I loved everything about my stay at the Best Western Plus Atakent Park Hotel - the location, the service, the food, the facilities - I could not be happier about my stay and will definitely use this hotel again!

Date of stay: March 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Getaway10794090155
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
atakent_parkhotel, Менеджер по обслуживанию клиентов at Best Western Plus Atakent Park Hotel, responded to this reviewResponded March 28, 2019

Dear Guest,

Thank you for your resent stay and your positive comments about our hotel, we truly appreciate the time taken to write a review about our hotel.

We were delighted to read your fine comments about our location and service, as our staff takes great pride in delivering superior service. Hope to welcome you again!


Kind regards,

Zhanna Alimbayeva
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 2, 2019 via mobile

The hotel is a very moderate property. Rooms were not spacious.Furniture was of very medium standard.Very poor spread of Breakfast particularly Indian.The city was very neat and beautiful.We enjoyed the sightseeing.Indian restaurants are a bit far from the property.Guest are allowed in the hotel at night.Property is of average standard

Date of stay: December 2018
Trip type: Traveled with friends
Thank Sushil S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
atakent_parkhotel, Менеджер по обслуживанию клиентов at Best Western Plus Atakent Park Hotel, responded to this reviewResponded April 1, 2019

Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Kind regards,
Administration
Best Western Plus Atakent Park Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2018 via mobile

Let me start with the whole experience of staying. Being a frequent traveler I have never seen a hotel creating issues about small things. One of my guest got drunk and threw up in the room. We understand we have to pay cleaning charges but we ended up paying 40000 tenge just for deep cleaning. Also, not at all considerate about small issues

Date of stay: November 2018
Trip type: Traveled on business
1  Thank Gaurav S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
atakent_parkhotel, Менеджер по обслуживанию клиентов at Best Western Plus Atakent Park Hotel, responded to this reviewResponded November 26, 2018

Dear Guest,

For your information, we have a hotel policy like each hotel over the world.
Concerning your group, many guests did not follow the rules of staying at the hotel. In this regard, the hotel was forced to charge compensation for damage to property. We took this amount not only for deep cleaning, (many things were thrown out because after providing damage we can not use it and provide it to other guests) and we are not agree with you, that it's small issues.

Best regards,
Administration
Best Western Plus Atakent Park Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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