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“Recommend this Hotel”
Review of Otrar

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Otrar
Ranked #31 of 74 Hotels in Almaty
Reviewed May 13, 2013

The hotel is in an excellent location across from Panfilov Park. We had a room overlooking the park & spires of the cathedral & mountains which was lovely. The hotel has a great feel about it & the good breakfast was enjoyed under the massive chandelier in the dining room. The rooms are a reasonable size with TV, fridge & safe. There is a small balcony attached. The bathroom is very clean & the WIFI works well. There is both hot & cold drinking water available in the sitting area on each floor. There are plenty of restaurants within walking distance. We stayed at this hotel twice during our visit to Kazakhstan.

Room Tip: Ask for one facing the park
  • Stayed: May 2013, traveled as a couple
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Thank CricketGirlDarwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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34 - 40 of 98 reviews

Reviewed April 9, 2013

I stayed at this hotel on March 2013. My expectations are not too high for this old Soviet looking hotel. But this hotel is less than my expectations. Negatives: Small room, breakfast is not good, very very very expensive. Positive: Wireless internet in everywhere, clean rooms, good location.

Room Tip: 2nd floor rooms has no balcony on mountain side.
  • Stayed: March 2013, traveled on business
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Thank Atilla2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2012

First of all I should say that you should review a hotel by the standards you should expect for that country and not by what you would expect from a hotel in a European capital.
That said I stayed several nights in this hotel as I rested on my round the worls motorcycle trip and found it very pleasant. Yes there was an element of the old soviet regime but my room was clean and comfortable with ample hot water and an excellent view of the park opposite. My room had airconditioning which worked well but was a little noisy. The TV had English language channels which is always a bonus. Breakfast was excellent including what was the best attempt at a "full english" outside Europe. The restaurant which is round the back (you have to go outside and in another door) served excellent food along with live music some nights, though prices were European. My motorcycle was securely parked in the carpark round the back and well looked after by a guard 24/7. I have nothing bad to say about this hotel. OK if it were in London or Paris I may have been a little disappointed but overall I was very happy with my stay at the Otra and would stay again.

Room Tip: Room facing the front have a great view of the park and mountains. The higher the floor the better.
  • Stayed: September 2012, traveled solo
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2  Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2012

A very 1950's style hotel firmly fixed in a past era. It certainly requires a comprehensive make over in order to bring it into the realms of a four star hotel. This does not include just the decor but also the staff who could start by smiling.
There is a bar/coffee bar in the reception area but the variety of refreshments was very limited and there was no milk available to serve with coffee from the capsule coffee machine.
Breakfast was very simple but didn't vary the three mornings I stayed and coffee was 'serve yourself' instant. My room number was only checked once.
The room was adequate and the bed firm but comfortable. It was also good to see English language TV programmes were available.
Pluses have to be that wi-fi was excellent throughout the hotel. Very refreshing given that even higher level hotels either charge or limit the availability. The hotels location was good and made life easier.
Also, laundry was free with excellent service.
Overall, there was nothing wrong with the hotel but we do expect such a place to have kept pace with international standards over the last fifty years.

Room Tip: It seems there may be two choices of view, mountains or drab city - would suggest you make request o...
  • Stayed: November 2012, traveled on business
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Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2012

First of all - do not believe in "4 stars" grade of this hotel! I would give it maximum 2... Central location is the only plus of this hotel, the rest is ugly... Interior, starting from the main entrance, lobby, restaurant, up to the room's furniture reminds Old Soviet times - nothing's changed since that moment. Receptionists are so much concentrated on paperwork and getting money from customers, that do not pay attention at customers at all - nothign to talk about the smile, what must be their main attribute... Breakfast menu, bathroom's equipment and many other things leave much to be desired... I cannot recommend this hotel to anyone, excepting those "extreme travellers", who want to experience the service of old Soviet hotel...

Room Tip: Advice is only one - do not stay here!
  • Stayed: November 2012, traveled on business
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1  Thank Roman R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2012

I have stayed a few times at the Otrar in 2011/2012 for business trips.

The girls on reception are charming and friendly and most of them speak English.
Wi-Fi is available, not always reliable, but free of charge.

Hotel management is very Soviet-era, but they have an excellent Travel-Agency on the ground floor, and they also have sauna in the basement.

I only ever eat breakfast there because the kitchen produces food that I would more expect to see in an English transport-cafe.

Excellent location beside Panilov Park, and easy walking distance to nearby supermarket, patisserie, KFC and the SOHO club which features the best live cover-band that I have heard in years. Playing everything from Heavy Metal, through classic rock, to Latino, Pink Floyd, Beatles, etc.
Brilliant
So I overlook the shortcomings in the hotel which are outweighed by the better things.

Room Tip: Worth paying the small premium for Exec. room
  • Stayed: July 2012, traveled on business
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1  Thank Derek F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 9, 2012 via mobile

This is the usual hotel our partner in Kazakhstan books for us. With the discount spent 17,000 tenge breakfast included (around 115 USD).
From the exterior the hotel is ok, comparable to most soviet era built hotels.
Lobby is clean and ok. The staff at the reception is friendly and the employees are helpful except the security guards who are very rood at times.
The rooms are way below average. The room doors are very light, closing them leaves gaps, so if your room is close to the bar it gets very noisy at times.
Do not expect your usual hotel furniture. Had to improvise with the one of the cabinets to work on my laptop. Electrical plugs are badly located so I would suggest to have an extension cord. Every lamp in the room has its own switch located all over the room, so to turn or switch the lights off you would need to make a walk around the room flipping the switches.
The rooms overall are visually clean, although beds and furniture looks decades old. The bathroom is very basic soviet style. On my last trip it seems they had trouble with their water circuits, as every time I would open the tap I had orange colored water flowing for around 10 minutes. Note this never happened on my earlier trips.
Beds are very uncomfortable and narrow, but I guess if you are a frequent traveler to eastern Europe you would know these beds.
Overall it's a hotel I can deal with, but not at all a comfortable stay. Definitely looking at other options for my next visit, I guess for an extra 100 USD I'll manage to find a better option.

  • Stayed: May 2012
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Thank Rnajm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Otrar

Address: Gogolya St., 73 | corner of Kunaeva St., Almaty 50004, Kazakhstan
Location: Kazakhstan > Almaty
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #31 of 74 Hotels in Almaty
Price Range: $50 - $60 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Otrar 4*
Number of rooms: 161
Official Description (provided by the hotel):
The hotel is located in the downtown Almaty, near to a park zone, business and shopping centers, at a distance of 5 minutes from "Акбота"-entertainment park & city zoo, 20 minutes from the airport and 5 minutes from railway station. From windows of hotel you may enjoy the perfect panorama of Zailijski Alatau mountains in combination of the Museum of musical instruments and golden domes of Zenkov Cathedral. ... more   less 
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