I stayed there only two days but it was enough to feel how poor the service is there. It looks like they get many customers who leave without paying because they made me pay for all my stay during check in. Since the moment I checked in and until my check out all reception talked to me about was "Are you really checking out by 12 o'clock on 16 June?" In fact, it was the only thing I heard from reception during all 2 days of my stay. I haven't been offered anything or asked how I liked the hotel, etc.
The food at Otrar is bad as well. Everything I tried there (breakfasts and a very strange "burger") was either too deeply fried, too salty or otherwise ruined. I would recommend to eat there.
There must be a good part in everything. For this hotel it's cleanliness. Everything in the rooms is clean. Cleaning is regular and of high quality.
The condition of rooms is ok. The location is not bad - it's in the city's old downtown area surrounded by many offices, shops, restaurants. Wifi Internet is not free and is rather expensive.
That's pretty much all I can say about the place.
- Official Description (provided by the hotel):
- The hotel is located in the downtown Almaty, near to a park zone, business and shopping centers, at a distance of 5 minutes from "Акбота"-entertainment park & city zoo, 20 minutes from the airport and 5 minutes from railway station. From windows of hotel you may enjoy the perfect panorama of Zailijski Alatau mountains in combination of the Museum of musical instruments and golden domes of Zenkov Cathedral. ... more less
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