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Reviewed May 3, 2016 via mobile

Location of the hotel is excellent, really right next to the slopes. We especially liked the fact that they offer nice (and very new) dorms for backpackers! The restaurant located in the hotel offers free breakfast in the morning, and offers nice shashlik as well if you want to have lunch or dinner. The sauna in the basement can be used for free, which was a nice extra for us!

Although there are some points of improvement that could be made - for instance the English menu in the restaurant had outdated prices and only the Russian menu had been updated - you can see that the management is working hard to improve the level of service in the hotel.

Date of stay: April 2016
Trip type: Traveled with friends
Thank Maarten v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Egor D, Менеджер по обслуживанию клиентов at Shymbulak Resort Hotel, responded to this reviewResponded May 4, 2016

Thank you for your feedback! We're glad that you liked our dorms and shashlik!
We're making new menu, it's will be done soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 2, 2016 via mobile

Had our engagement vacation in a room at the SNeG hotel half way up the slopes at Shymbulak and what an amazing hotel / room with fantastic views. Go for a little more expense and have the luxury of your own sauna in your bathroom!!

Criticism / comments - the room has VERY little storage space for clothes / no wardrobe or drawers and considering skiing is clothing essential..?! Additionally if you didn't hang the cleaning room tag and hand back you room key, the room doesn't get cleaned?! And remember to ask for tea/coffee making facilities.

Pluses.. The view waking up every morning half way up these amazing slopes over looking the resort!! Food in restaurant is good and plentiful at reasonable rates. And even though we were almost the only people staying there midweek the restaurant was open for whenever we wanted it and the service was excellent.

Definitely coming back!

Date of stay: February 2016
Trip type: Traveled as a couple
1  Thank AlanN71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2016

I cannot say enough about the experience I had at the Shymbulak resort. As the other reviews have stated, I doubt any hotel at any ski resort could be closer to the slopes. Very convenient. And the hospitality was incredible, from the front desk staff to the restaurant staff.
Food was far better than expected and the breakfast buffet was a proper hot buffet with omelettes, wonderful tea, and other items. Some fresh fruits could be added but that is kind of a picky request given that it is included in the price of the stay. And the price was perfect!
The hotel is dated and the rooms are basic but this is not a place that gouges customers due to its proximity to skiing. And the discounts given by the hotel for lift tickets and equipment were VERY good. Yegor, the sales representative bent over backwards for me and my companion including walking us to ski school.
Honestly, the only negative for this place is the basic furnishings. But sheets were clean, shower was hot, and with everything else I mentioned I'm not sure what else one can ask for. And this is just the hotel. The resort was amazing. Skiing was great and facilities were modern and up to most standards.

Room tip: It's easy. Face the slopes. The mountains are beautiful.
Date of stay: February 2016
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Benjamin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Egor D, Менеджер по обслуживанию клиентов at Shymbulak Resort Hotel, responded to this reviewResponded March 1, 2016

Thank you for your feedback!
We are glad to work for better service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2016

We stayed two nights in this hotel and went skiing for two days. The hotel can be considered a proper ski-in ski-out hotel in terms of location. Rooms are basic and small (we stayed with 2 adults and 1 child in a junior suite) and clean. Bed linen and towels are clean and fresh. Room furniture is extremely basic. The staff are very helpful and friendly, and have enough English language capability to get by. Good service offerings from staff in terms of hinting and guiding for options and price reductions. Hotel has a nice restaurant in terms of atmosphere and the food was good. Breakfast buffet was very basic. In walking distance there are many more very nice restaurants.

Room tip: Our room at mountainside resulted in some noise from the café reaching us at night situated also on the mountainside.
Date of stay: January 2016
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank CasperBlom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Egor D, Менеджер по обслуживанию клиентов at Shymbulak Resort Hotel, responded to this reviewResponded February 2, 2016

Thank you very much!
We're working for the better service!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2016

The Hotel is less than 100m from the ski lift, with a nice view on the ressort.
I had a suite with 2 separate beds on the 3rd level, very basic room, size was ok.
Juliana and Yegor did an amazing job in helping us organazing this trip and during our stay at the ressort.

Date of stay: February 2016
  • Trip type: Traveled with friends
    • Value
    • Sleep Quality
    • Service
Thank vspat2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Egor D, Менеджер по обслуживанию клиентов at Shymbulak Resort Hotel, responded to this reviewResponded February 2, 2016

Thank you very much!
We're working for the better service!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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