We planned to stay in parasat hotel during our stay in Almaty, but in the end we left after the first night...
At first, there was some confusion about our room, it seems that one room was undergoing repairs and there were more bookings than available rooms. We were told that we would have to move to another room after the first night, but would get a better room for free in return - no big deal so far. Then, during the night, we noticed that there was no warm water, and when calling the receptionist we were told that this is normal and we will have warm water again in the morning. By morning, we woke up to the noise of loud construction works, and there was still no warm water. This time, we were told that due to the construction works, there is no warm water in the entire hotel. Surprised that no one cared to tell us about the construction works when we checked in (the works started early in the morning, so they must have been scheduled ahead and known to the staff the previous evening), we decided we would not wait to see when the works would be finished (for the warm water as well as the noise) and left. Disappointed mainly from the lack of communication.
The room itself was ok, though with an awkward bathroom layout.More
- Free Wifi
- Free parking