I stayed in this hotel for a conference and although it’s quite nice I wasn’t very impressed either.
On the bright side, the rooms are nice and spacious and the bed is of a good quality. Service is sometimes good, sometimes poor. I arrived in the middle of the night and had arranged a pick-up by the hotel which worked well and the check-in process was smooth. However in the morning I was sent in the wrong direction by one of the staff when asking where the breakfast is.
Main weakness is that the internet in the room was basically unavailable for my whole stay, only the wifi in public areas functioned which for a hotel of this supposed quality is simply unacceptable. There were also some pretty big moths in my room when I arrived so spent the first fifteen minutes hunting insects, again not something you’d expect in an upmarket hotel (the roomprice certainly is). Breakfast buffet is worse than many a B&B and coffee awfully weak so overall the hotel needs quite a bit of improvement. I probably will try another hotel when visiting Almaty again.More
- Free Wifi