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“Short stay in the hotel”
Review of Rixos Almaty

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Rixos Almaty
Ranked #2 of 75 Hotels in Almaty
Certificate of Excellence
Reviewed May 4, 2014

hotel belongs to the chain of Rixos hotel, the service is and breakfast is OK, only one morning there was no hot water - this should not happen in the hotel of this quality. And the thing I missed in nearly all hotels - there is no clock on the televison set or in the room. Evening dinners were good with professional service.

  • Stayed: April 2014, traveled on business
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Thank IVAN l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibrahim C, General Manager at Rixos Almaty, responded to this reviewResponded May 12, 2014

Dear Guest,

Thank you for taking the time to leave your review on Tripadvisor. We are pleased to read that you enjoyed your short stay with us. And, thank you for your remarks regarding the clock on TV, I will definitely discuss it with our Chief Technician.

I am sorry to read that you encountered problems with the hot water in your room. Please rest assured that your comments have been communicated with our Chief Technician respectively in order to avoid such kind of cases in the future.

We sincerely appreciate your feedback and hope to welcome you back at Rixos Almaty.

Kind regards,

Ibrahim Celik
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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326 - 332 of 672 reviews

Reviewed May 3, 2014

excellent hotel with all services at international top standards and also with pronounced kazakhi flavour. I had a lunch and 2 buffet breakfast all really very very good also with local food if wanted. the location is somehow non really in the best of downtown and it is directy on a very crowded street.

  • Stayed: April 2014, traveled on business
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Thank SCaboto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibrahim C, General Manager at Rixos Almaty, responded to this reviewResponded May 4, 2014

Dear Guest,

Thank you very much indeed for taking the time to write about us here on Tripadvisor. We are extremely pleased to read that your stay was up to your liking.

With regards to our location, let me point out that we are located perfectly for ease of access to Opera and Ballet House, Republic Square. Only a 10-15 minute walk away are our famous places such as Panfilov Park, Wooden Church, Instrumental Museum and Oriental Green Bazaar. It is perfect both for business and leisure travelers.

Looking forward to host you again at Rixos Almaty.

Kind Regards,

Ibrahim Celik
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2014

Rixos Almaty is an OK hotel but cant compete with the other chains of its price range in terms of consistency of delivery

Pros:
- good rooms
- good, professional service

Cons:
- location is poor, hotel feels out of place
- the large reception area is inpractical, one can feel lost, walk a lot for looking the "hidden" restaurant or the concierge, while its atmosphere is negative
- the open corridors are poorly designed

All-in-all an, acceptable quality but would not be my top choice

  • Stayed: February 2014, traveled on business
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Thank Miki D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibrahim C, General Manager at Rixos Almaty, responded to this reviewResponded May 4, 2014

Dear Guest,

Thank you very much for your feedback following your stay with us at Rixos Almaty.

I am delighted to note that you enjoyed our service and found our rooms good as these are clearly two very important factors when selecting a hotel.


With regard to our location, we can easily suggest that we are an obvious choice for easy access to the City Center. Many people enjoy our location near Opera and Ballet House, Republic Square. Then only a 10-15 minutes walk away are our historical places as Panvilov Park, Zenkov Cathedral, Instrumental Museum and many green parks of Almaty. It is perfect for business and travelers alike.

I am very sorry to read that our Concierge desk and restaurant were seemed hidden. However, the Concierge desk is near the Reception, and our Hotel Team ready to direct our guests.

Again, we give our appreciations for your constructive review of our hotel. We do hope to host you in the nearest future.

Kind Regards,

Ibrahim Celik
General Manager

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Reviewed April 17, 2014

I arrived late at night and had a few suitcases with me. No one met me at the door and so I had to carry all the luggage myself into the lobby. Once there, I soon realised that they had a University party on the ground floor, and as I was checking in, I asked for a quiet room and perhaps one that was not on the main street, as I was only staying there probably only 7hrs.

The man behind the desk said that I had not paid for such luxuries but said he'd see what he could do.

I was given a room on the 6th floor, and again had to lug all my bags there myself, and when I got there it was of course it was facing the street. It couldn't have been hard to give me another room considering if was after midnight and I doubt many new customers would have come along.

Despite being on the 6th floor you could still hear the occasional screams from the party downstairs, but the sounds coming from next door were more disruptive to sleep.

When people build hotels, why isn't their primary concern that customers can have a good silent nights sleep? you could hear every word and "sound" coming from next door.

For the price I paid I expected a lot more, and will not stay here again. The Rixos in Astana was far superior.

  • Stayed: April 2014, traveled on business
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1  Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibrahim C, General Manager at Rixos Almaty, responded to this reviewResponded April 24, 2014

Dear Guest,

First of all we would like to thank you for your choice of Rixos Almaty for your lodging here in Almaty. We truly appreciate that you have taken the time to left such a detailed comments about your experience at Rixos Almaty Hotel. Although, it is unfortunate to read that there were points not up to your expectations.

I would like to apologize for the disappointment and discomfort you experienced during your stay with us. We are genuinely concerned about the issues you raised in your review.

As a matter of fact we did not have any availability to provide you a room facing the park as we were fully booked from the beginning of April up to last week. However, allow me to point out that we offered the best room we had available on one of the highest floors of the hotel. In this regard, we have also updated your personal preference profile to ensure your next visit will be more comfortable.

Please, accept our sincere apologies for the noise made by the group event we had downstairs. In this regard, we had already discussed it with the organizer of the event to avoid such kind of inconvenience in the future.

We could not overlook your comment regarding the luggage assistance which is general norm of our hotel and regret we failed your expectation of it.

Please, be sure your experience has already been communicated to the department heads concerned and actions have been taken thereafter.

Again, we give our appreciations for your constructive review of our hotel. We do hope you will give us another chance to redeem ourselves.

Sincerely,
Ibrahim Celik
General Manager

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Reviewed April 10, 2014

The hotel is great, the service is really helpful and the facilities are amazing, specially the spa. However the price was quite high. On nights there are usually groups that play music or sing, which is a good point

I must admit that I didn't have too much time to visit the city, but at least I got the impression the hotel is in a boring area. The breakfast buffet was very complete, you have a lot of things to choose from. Moreover the room was very spacious and well traditionally decorated, with good quality garments.

I would specially recommend this hotel for a business trip.

Room Tip: Advisable for a business trip
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  • Stayed: September 2013, traveled on business
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Thank Jose G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibrahim C, General Manager at Rixos Almaty, responded to this reviewResponded April 22, 2014

Dear Guest,

Thank you for taking the time to write a review about us here on Tripadisor. We are thrilled to hear that you enjoyed your time with us.

It would be with much pleasure to welcome you again and ensure you of our utmost attentive care and service during your upcoming stay with us.

Kind Regards,
Ibrahim Celik
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 22, 2014

I've been there in February. The Hotel is a luxury style hotel. Rooms were large, nice and clean. The breakfast not really as expected considering the quality of the hotel. The SPA and the swimming pool were fantastic.

  • Stayed: February 2014, traveled on business
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Thank lelino67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibrahim C, General Manager at Rixos Almaty, responded to this reviewResponded March 24, 2014

Dear Guest,

We appreciate you took the time to write a review about your latest stay with us and would like to thank you for choosing Rixos Hotel for your trip to Almaty. It would be a pleasure for us to be your host again when travel brings you back to our city.

Kind Regards,
Ibrahim Celik
General Manager

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Reviewed March 19, 2014

It is a good hotel with high international standards. It is basically without surprises, everything a business travel needs. The food, quality of staff and gym / spa stick out and are of excellent nature.

Room Tip: Ask for a non-smoking room, it is not automatic.
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  • Stayed: March 2014, traveled on business
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Thank claasm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibrahim C, General Manager at Rixos Almaty, responded to this reviewResponded March 24, 2014

Dear Guest,

On behalf of Rixos Almaty Team, I would like to thank you for taking the time to write to us regarding your experience at our hotel whilst staying with us.
We do appreciate your positive feedback and we continue to improve our standard of service at all times.
Your comments have been shared with our Team members respectively and we are looking forward to welcoming you back to our hotel in the near future.


Kind regards,
Ibrahim Celik
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rixos Almaty

Address: Seyfullina 506-99, Almaty 050012, Kazakhstan
Location: Kazakhstan > Almaty
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Almaty
#2 Spa Hotel in Almaty
#2 Luxury Hotel in Almaty
Price Range: $173 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Rixos Almaty 5*
Number of rooms: 237
Official Description (provided by the hotel):
This luxury 5-star hotel is located in central Almaty, half a mile from Nikolai Cathedral. Rixos Almaty Hotel offers modern rooms with free Wi-Fi internet and a spa with swimming pool. All rooms at Rixos Almaty feature air conditioning, a desk and a balcony with impressive views. All bathrooms include a bathtub and shower. A buffet breakfast is served each morning at Rixos Almaty. The restaurant serves international buffets as well as offering varied dining menus. The Lobby Bar & Lounge is open 24 hours a day, and guests can also dine at Wine Bar that has great selections of wines. The 23680 ft² spa also includes a gym, sauna, Turkish bath, indoor gardens and 7 massage rooms. Rixos Hotel is one mile from Almaty Opera House and 3 miles by cable car from Koktobe Mountain. ... more   less 
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Also Known As:
Rixos Almaty Hotel Almaty

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