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“Bit over the top. Loving it.”
Review of Rixos Almaty

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Rixos Almaty
Ranked #2 of 73 Hotels in Almaty
Certificate of Excellence
Nieuw Amsterdam, The Netherlands
Level 4 Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Bit over the top. Loving it.”
Reviewed November 27, 2013

Stayed several times in this hotel and loved it. The building is huge and to me bit over the top (very high ceiling, statues etc) but the staff is very helpful and friendly, the restaurant is ok (had breakfast and dinners), the Spa very relaxing and nicely designed.

Only negative point is the music from the lobby in the evening. The live music (sax) is annoying and very noticeable from your room.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Japie34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibrahim C, General Manager at Rixos Almaty, responded to this review, November 28, 2013
Dear Guest,

First of all, on behalf of the Team of Rixos Almaty we would like to thank you very much indeed for your choice of our hotel as an accommodation for your lodging in Almaty. Thank you for your comments about our overall hotel service in Trip advisor.
We greatly appreciate your kind words about our hotel and its various outlets. We are pleased to know that you enjoyed your stay with us and looking forward to welcome you back at Rixos Almaty.


KInd Regards,
Ibrahim Celik
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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647 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (106)
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Almaty
Level 6 Contributor
157 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed November 18, 2013

It was great stay. Could work for business and leisure. Great spa with four kinds of sauna. Big swimming pool. The Lobby Atrium is immense, a lot of light and good food. Live music on evenings. The only things the outside parking is small but if you stay they provide the place in the garage which is big. The rooms are well equipped. Good WIFI

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Talgat D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibrahim C, General Manager at Rixos Almaty, responded to this review, November 19, 2013
Dear Guest,

Thank you very much for having taken the time to share the experience of Rixos Almaty during your weekend stay. We are extremely pleased to know that you enjoyed you stay with us as well as the services received in our hotel.
Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.

Kind regards,
Ibrahim Celik
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calcutta, West Bengal, India
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 3, 2013

Stayed 3 days in March for a business trip. It is the place to stay in Almaty. Nice location with easy access to the CBD. Plenty of space with brilliant lobby. Beautiful view of the snow capped Altai range from the room.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ankanmitra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibrahim C, General Manager at Rixos Almaty, responded to this review, November 10, 2013
Dear Guest,

Thank you very much indeed for the interest shown to Rixos Almaty Hotel and your kind feedback.
We are extremely pleased to know that you enjoyed you stay with us as well as the services received in our hotel.
It would be a pleasure for us to be your host again when travel brings you back to our city!

Kind Regards,
Ibrahim Celik
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, India
Level 3 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 26, 2013

Being Almaty capital of Kazaksthan it is going to be good and then i picked up this Hotel Rixos for my 2 days stay on business trip. Review of the hotel is amazing the lobby is too good. also had reached at time when there was disney festival in hotel. The rooms are clean and beautiful. Staff here is very helpful. Hotel has amazing massage rooms, swimming pool. overall spa and fitness center is too good here.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank couple79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibrahim C, General Manager at Rixos Almaty, responded to this review, November 10, 2013
Dear Guest,

First of all, we would like to thank you for taking the time to write to us regarding your experience at Rixos Almaty Hotel whilst staying with us.

We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times.

Your comments have been shared with our Team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.

Kind regards,
Ibrahim Celik
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 11, 2013

Super friendly and helpful staff (who really go out of their way to help with special requests). Really good location (and right next to a lovely park). Great facilities and function rooms/spaces (including fabulous lobby and great summer terrace) and seems to be the 'go to place' in Almaty for special events. Great pool and gym and spa/sauna/banya. Rooms are spacious and well appointed.

Room Tip: Rooms on the park side of the hotel overlook the park and have views of the mountains and will also...
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  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christopher O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makhmut Z, Manager at Rixos Almaty, responded to this review, November 5, 2013
Dear Guest,

First of all, thank you very much indeed for the interest shown to Rixos Almaty.

We truly appreciate your time and value your comments left at TripAdvisor.com
We are glad that you had a comfortable stay with us at Rixos Almaty Hotel.
 Thank you for appreciating hospitality and courtesy of our staff, hotel accommodation and facilities. It greatly motivates us to provide the best service for our Guests.
We are looking forward to hearing from you and welcoming you back at Rixos Almaty,

Sincerely,
Makhmut Zharimbetov
Rooms and Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 6, 2013

This Hotel was recommended by business partner. I have stay two night in Oct. All were very good! The lobby well organized for any kinds of meetings, coffee drinking or weekend dinner. Staff is friendly. I want to thank the staff for hospitality and and for their accuracy in the doing of guest requests.
Definitely I would recommend this Hotel to stay in Almaty.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PavelGeo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makhmut Z, Manager at Rixos Almaty, responded to this review, October 10, 2013
Dear Guest,

Thank you very much for having taken the time to share the experience of Rixos Almaty during your two nights stay.

We have read your kind words of appreciation and would like to thank you for sharing them. Your appraisal is what motivates our team most to provide excellent service every day.

We look forward to welcoming you to Rixos Almaty again,
Best Regards,
Makhmut Zharimbetov
Director of Rooms and Guest Relations Departments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 3, 2013

My stay at the Rixos Almaty included 4 nights, 2 conferences, and a visit to the spa. The courteous front desk was very helpful with airport transfers and quickly resolved my issues with my keycard. The room wasn't very big, but the furnishings were very luxurious. The rainfall shower was amazing, and the huge jacuzzi tub was very relaxing after a long day. The spread at the breakfast buffet was extensive, and I appreciated the kind service. But prices at the terrace restaurant in the atrium were exorbitant.

Though the spa, pool, and fitness center were very well equipped, I found it odd how small the changing room was. Also, only one robe and towel were provided. Note that the saunas and baths are coed.

Room Tip: Rooms are situated on hallways open to the atrium; I expect higher floors aren't as noisy.
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mcbryson08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makhmut Z, Manager at Rixos Almaty, responded to this review, October 10, 2013
Dear Guest,

It is always a pleasure to read about satisfied guests and at the same time we are very thankful to get your honest opinion about some points where we still can become better. We will definitely bear in mind your constructive comments and would like to say thank you for sharing it with us. And, do hope it will not be your last stay with us!

Best Regards,
Makhmut Zharimbetov
Director of Rooms and Guest Relations Departments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rixos Almaty

Property: Rixos Almaty
Address: Seyfullina 506-99, Almaty 050012, Kazakhstan
Location: Kazakhstan > Almaty
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Almaty
#2 Spa Hotel in Almaty
#2 Luxury Hotel in Almaty
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Rixos Almaty 5*
Number of rooms: 237
Official Description (provided by the hotel):
This luxury 5-star hotel is located in central Almaty, half a mile from Nikolai Cathedral. Rixos Almaty Hotel offers modern rooms with free Wi-Fi internet and a spa with swimming pool. All rooms at Rixos Almaty feature air conditioning, a desk and a balcony with impressive views. All bathrooms include a bathtub and shower. A buffet breakfast is served each morning at Rixos Almaty. The restaurant serves international buffets as well as offering varied dining menus. The Lobby Bar & Lounge is open 24 hours a day, and guests can also dine at Wine Bar that has great selections of wines. The 23680 ft² spa also includes a gym, sauna, Turkish bath, indoor gardens and 7 massage rooms. Rixos Hotel is one mile from Almaty Opera House and 3 miles by cable car from Koktobe Mountain. ... more   less 
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Also Known As:
Rixos Almaty Hotel Almaty

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