Will not be going back. Ended up here because my office booked it. When are folk in this region going to understand and act on the basics of customer service? The lobby is policed by aggressive looking young thugs in monkey suits who look like they want to punch you in the face rather than welcome you. None of the other staff, particularly the males, make eye contact, let alone ask if they can be of help. Where do these people get trained? Have they been trained? One wonders. My room stank of sewage, and so I had to move to another one. If you book a taxi, they call a hotel taxi and add $20 to you already massive bill, just for being conveyed 10 minutes round the block. My colleague and I simply walked to the restaurants, that offered much better value for money than the rip-off Rixos prices. Massage: $100, shirt washed: $12, bottle of Heineken: $12.
- Official Description (provided by the hotel):
- This luxury 5-star hotel is located in central Almaty, half a mile from Nikolai Cathedral. Rixos Almaty Hotel offers modern rooms with free Wi-Fi internet and a spa with swimming pool. All rooms at Rixos Almaty feature air conditioning, a desk and a balcony with impressive views. All bathrooms include a bathtub and shower. A buffet breakfast is served each morning at Rixos Almaty. The restaurant serves international buffets as well as offering varied dining menus. The Lobby Bar & Lounge is open 24 hours a day, and guests can also dine at Wine Bar that has great selections of wines. The 23680 ft² spa also includes a gym, sauna, Turkish bath, indoor gardens and 7 massage rooms. Rixos Hotel is one mile from Almaty Opera House and 3 miles by cable car from Koktobe Mountain. ... more less
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- Also Known As:
- Rixos Almaty Hotel Almaty