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Rixos Almaty
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Reviews (711)
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413 - 418 of 711 reviews
Reviewed November 4, 2012

I spent 7 nights in this hotel and only ate in the restaurant once because it was far too expensive. Could not afford the wine at £80 a bottle for which we would £9.99 in Tesco.
The bathroom flooded when I showered for the first time. I did manage to resolve the issue by standing in the corner of the shower cubicle. The mini bar had no prices but I found out it was £4 for a small bottle, needless to say I did not use it.
I had to use the laundry service and it was £28 for four shirts.
The staff are friendly.
You need a big wallet to eat and drink here.
If you get a room at the front the traffic noise will wake you up in the morning.

Room Tip: Ask for a room away from the road.
  • Stayed: October 2012, traveled on business
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Thank ourkidd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makhmut Z, Director of Rooms and Guest Relations at Rixos Almaty, responded to this reviewResponded November 5, 2012

Dear Valued Guest,

First of all, we would like to thank you very much indeed for choosing Rixos Almaty and most importantly for sharing your experience with us.

Your comments have been carefully reviewed by the management at Rixos Almaty, and we found yours very valuable.

We at Rixos value every guest who stays with us, and are glad to hear the staff did their up-most to make your stay pleasant. However, as the prices did not meet your expectations, we will therefore give advice on respectable alternatives in the future.

Rixos Almaty apologizes for not providing you the price list for the Mini-Bar, as this should be provided to all rooms.

We are delighted to inform you that our engineering department has already taken all necessary actions regards to your unfortunate shower experience, and has solved the flooding issue. This is an unacceptable circumstance, and we are grateful for notifying us.

Since, we are located at the central part of Almaty, all our rooms have beautiful city, mountain and park view. Nevertheless, we appreciate that you raised the awareness of traffic noise and brought it to our attention.

Again we would like to thank you for your feedback, and reassure you that we take your comments with sincere interest.

Sincerely Yours,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2012

The Rixos is a great hotel to stay in Almaty. Stayed there fore 11 days for work and really, the service, the food, the rooms, everything is superbe. The best rooms are the ones with garden view, but the others are just fine. The best part is the hotel lobby that has tons of natural sunlight that comes in giving a really nice open feeling that you don't really get with other hotels. The lobby has good seating sections that are really comfortable and private and great for meeting with other people and getting work done if needed. The rooms are well equipped and I have to say that the wireless internet works really well. I had previosly stayed at Intercontinental and I have to say that I prefer the Rixos BY FAR.
Definitely choose this hotel as quality price is worth it.

Room Tip: Garden view
  • Stayed: October 2012, traveled on business
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Thank gwen c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makhmut Z, Director of Rooms and Guest Relations at Rixos Almaty, responded to this reviewResponded October 16, 2012

Dear Ms. Gwen,

First of all, we would like to thank you very much indeed for your warm and positive comments about our hotel services and facilities and most importantly for selecting our hotel as your accommodations of choice when you visited Almaty.

We greatly appreciate your kind words about various outlets of our hotel. We are pleased to know that you have enjoyed your stay with us and moreover, we are happy to hear that you liked the service first as complete satisfaction is our goal at Rixos Almaty.

We would love to have the pleasure of seeing you again as a regular guest and wish you the best in your business and personal endeavors.

Sincerely Yours,

Makhmut Zharimbetov
Director of Rooms and Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2012

I loved the Rixos Almaty - the atrium is stunning and the hotel was an extremely comfortable place to spend time. I had business meetings in the open atrium, which was lovely, and the staff were very welcoming. The bar was very expensive and I didn't experience the spa, but my room was beautiful and comfortable, and the food was generally really good.

  • Stayed: September 2012, traveled on business
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Thank noplacelikehome12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makhmut Z, Director of Rooms and Guest Relations at Rixos Almaty, responded to this reviewResponded October 16, 2012

Dear Valued Guest,

As a five star property that prides itself on guests’ satisfaction and great service guests love, we highly appreciate your words of praise.

We are pleased to know that you enjoyed your stay with us and happy to hear your positive comments about our guest room comfort and especially food quality.

We are taking all your comments with serious concern and interest, especially the ones regarding the bar high prices. We have made a very good note of them and will take into account to improve our price policy.

We would love to have the pleasure of seeing you as a regular guest and we hope to have the honor of hosting you and your guests again in near future.

Sincerely Yours,

Makhmut Zharimbetov
Director of Rooms and Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2012

Was here once during the summer time. Spent here two nights. Good room. Good resturants (but extremely expensive too). Nice staff. Good health club. But prices, prices, prices... If have no special reasons to stay here you can choose the same quality for less money.

Stayed: June 2012, traveled on business
Thank Dmitry Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makhmut Z, Director of Rooms and Guest Relations at Rixos Almaty, responded to this reviewResponded October 16, 2012

Dear Mr. Dmitry,

We would like to take a moment to thank you very much indeed for selecting our hotel as your accommodation of choice when you visited Almaty this summer.

We are pleased to get your positive and fair feedback about your stay in our hotel. We do appreciate indeed valuable comments of yours, especially the ones of high prices. We have made a very good note of them and will take into account to improve our price policy.

Nevertheless, we hope that you will give us another opportunity to justify your confidence in Rixos Almaty and explore our beautiful property once again.

Sincerely Yours,

Makhmut Zharimbetov
Director of Rooms and Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2012

I stayed at the Rixos Almaty in April and the hotel is magnificent. The room was huge, with a comfortable bed, big living space and a large jacuzzi tub in the bathroom. The tile floors in the bathroom were heated as well! The service at the hotel was excellent, staff were very attentive and responsive. The fitness centre is wonderful, large, modern with a great sauna and steam room.
Overall, the hotel is very pricey. The meals were good, but very expensive for what they were. I tried looking for a nearby restaurant to eat but most menus do not have English, so I was left eating at the hotel.
Would recommend this hotel while in Almaty

  • Stayed: April 2012, traveled on business
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1  Thank gypsytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makhmut Z, Director of Rooms and Guest Relations at Rixos Almaty, responded to this reviewResponded October 22, 2012

Dear Valued Guest,

We would like to thank you for your recent visit to Rixos Almaty and it was truly a pleasure to serve you.

We are really happy to know that the accommodations, hotel facilities, meal and especially service were to your liking.

Our sincere appreciation of your patronage can not be overstated. We want to assure you that we will continue to do all we can to justify your confidence in Rixos Almaty.

Sincerely Yours,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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