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“Too expensive but one of the best quality”
Review of Rixos Almaty

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Rixos Almaty
Ranked #2 of 73 Hotels in Almaty
Certificate of Excellence
London, United Kingdom
Level Contributor
46 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Too expensive but one of the best quality”
Reviewed September 5, 2012

Was here once during the summer time. Spent here two nights. Good room. Good resturants (but extremely expensive too). Nice staff. Good health club. But prices, prices, prices... If have no special reasons to stay here you can choose the same quality for less money.

Stayed June 2012, traveled on business
Helpful?
Thank Dmitry Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makhmut Z, Director of Rooms and Guest Relations at Rixos Almaty, responded to this review, October 16, 2012
Dear Mr. Dmitry,

We would like to take a moment to thank you very much indeed for selecting our hotel as your accommodation of choice when you visited Almaty this summer.

We are pleased to get your positive and fair feedback about your stay in our hotel. We do appreciate indeed valuable comments of yours, especially the ones of high prices. We have made a very good note of them and will take into account to improve our price policy.

Nevertheless, we hope that you will give us another opportunity to justify your confidence in Rixos Almaty and explore our beautiful property once again.

Sincerely Yours,

Makhmut Zharimbetov
Director of Rooms and Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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641 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
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  • Chinese (Simplified) first
  • English first
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English first
Lethbridge
Level Contributor
71 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed August 27, 2012

I stayed at the Rixos Almaty in April and the hotel is magnificent. The room was huge, with a comfortable bed, big living space and a large jacuzzi tub in the bathroom. The tile floors in the bathroom were heated as well! The service at the hotel was excellent, staff were very attentive and responsive. The fitness centre is wonderful, large, modern with a great sauna and steam room.
Overall, the hotel is very pricey. The meals were good, but very expensive for what they were. I tried looking for a nearby restaurant to eat but most menus do not have English, so I was left eating at the hotel.
Would recommend this hotel while in Almaty

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gypsytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makhmut Z, Director of Rooms and Guest Relations at Rixos Almaty, responded to this review, October 22, 2012
Dear Valued Guest,

We would like to thank you for your recent visit to Rixos Almaty and it was truly a pleasure to serve you.

We are really happy to know that the accommodations, hotel facilities, meal and especially service were to your liking.

Our sincere appreciation of your patronage can not be overstated. We want to assure you that we will continue to do all we can to justify your confidence in Rixos Almaty.

Sincerely Yours,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
istanbul
Level Contributor
199 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed August 15, 2012

Good size and comfy room. There were pieces of paper from the last customer over the counter. There were no tea or coffee which you would expect when you pay almost 400 usd per night. I got a note from the management that they will be more careful about it next time, though.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mugen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makhmut Z, Director of Rooms and Guest Relations at Rixos Almaty, responded to this review, October 22, 2012
Dear Valued Guest,

We have reviewed your comments extensively regarding your stay with us. First and foremost Hotel Management takes all feedback very seriously and for that, we would like to thank you for sharing your experience.

We are pleased to know that the accommodations were to your liking. However, we do appreciate your taking the time to advise us of the inconveniences, which is the first step towards improvement of our services.

Taking your comments with full and serious attention, we would like to assure you that we have immediately taken all corrective measures with all people concerned.

Your willingness to share your experience is genuinely appreciated and we would love to have the pleasure of seeing you again as a regular guest and wish you the best in your business and personal endeavors.

Kindest regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 18, 2012

Advantages:
Very nice and comfy rooms
Polite and client oriented staff
Very good breakfasts (although no fresh juices)
Location
Sauna/Gym/Pool are one of the best ones I've seen in the hotels
Pleasant lobby where you can work or enjoy your time with your guests

Disadvantages:
-the staff twice screwed our transfer requests - sometimes the staff just seems to be lost, however even in this condition they would still do their best to make you feel comfortable and valued :)
-prices in the restaurant and bars are just insane. dont order sushi in the lobby, otherwise be prepared for the most expensive sushi in your life :)

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shavkat_Sharipov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makhmut Z, Director of Rooms and Guest Relations at Rixos Almaty, responded to this review, October 22, 2012
Dear Mr. Sharipov,

In our return we would like to sincerely thank you for the praise rewarded to our hotel and its employees as well as your visit to our hotel this summer.

We are pleased to know that you enjoyed your stay with us and happy to hear your positive comments about our guest room comfort, spa facilities, food quality, lobby ambience and especially about ‘client oriented’ personnel.

Our hotel takes great care in selecting its personnel. Once selected, employees are given intensive training in the art of coddling customers.

However, we are taking your comments of transfer request with serious concern and interest. We would like to assure you that we have taken all corrective measures to be committed to providing our guests with the highest quality services and facilities at all times and we sincerely regret we fell short of our goal in this instance.

We have also taken a very good note of your comments of restaurant and bar hefty prices.

I hope these extra details will meet your expectations and feel free to contact for any further assistance you might need in the future.

Once again, we do thank you for choosing Rixos Almaty as your favorite place to stay and we look forward to seeing you soon.

Kindest regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Poland
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 12, 2012

Everything was fine - spacious rooms, floor heating in bathroom, fast service, comfortable beds, VERY clear rooms and beautiful views.
Beware if you are on diet - food is excellent in the restaurant on the ground floor! :)

Room Tip: Reserve room with a view on the mountains.
See more room tips
  • Stayed May 2012, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Szyszynka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makhmut Z, Director of Rooms and Guest Relations at Rixos Almaty, responded to this review, October 22, 2012
Dear Valued Guest,

We would like to thank you for your recent visit to Rixos Almaty and it was truly a pleasure to serve you.

Rixos Almaty is a place where the genuine care and comfort of our guests is our highest mission. We pledge to provide the finest personal service and facilities to our guests, who will always enjoy a warm, relaxed yet refined ambience.

We are really happy to know that the accommodations, hotel facilities, meal and especially service were to your liking.

Our sincere appreciation of your patronage can not be overstated. We want to assure you that we will continue to do all we can to justify your confidence in Rixos Almaty.

Kindest regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
59 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 26, 2012 via mobile

Well located, spacious rooms, wi-fi everywhere and always for free, food available 24-7. If you are a non-smoker make sure you get a non smoking room. Some rooms have the carpet which would need renovation. SPA is also very nice and clean however it is also open to external guests.

Stayed May 2012, traveled on business
Helpful?
Thank Satriale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elmarlina, Manager at Rixos Almaty, responded to this review, June 7, 2012
Dear Valued Guest,

Thank you for taking the time to post your positive comments about your recent stay at Rixos Almaty. It is always wonderful to read positive comments from our guests.

We greatly appreciate the feedback and are delighted to hear of your experiences with us. We look forward to your next visit and thank you again for taking the time to share your comments on Trip Advisor.

Sincerely,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed May 20, 2012

I stayed in the Rixos Almaty as a business traveller for 3 nights. The quality of the facilities is very high - on par with a typical 5-star hotel in a city centre. It has a very large and impressive lobby, and the rooms are very high quality all-around. The food was also very good - in my opinion better than most other 5-star hotels in the CIS region. The staff were pleasant and always available to help. The only negatives were a number of minor problems with the service. There were several missing items in the room - no bottle opener for mini bar, no box of tissues in bathroom (when I asked for this, I had to speak to 3 different people before someone understood what a box of tissues was), no rubbish bin in bathroom, and oddly no interior lock on the door (not just no deadbolt - no interior lock at all). Also, at 630am when the buffet breakfast is meant to open, they were still setting up so and some items weren't available yet, so it was not really fully open. Overall, I would have no hesitation recommending the Rixos hotel for business travellers or tourists in Almaty.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveller123-World
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elmarlina, Manager at Rixos Almaty, responded to this review, June 7, 2012
Dear Valued Guest,

Thank you for taking the time to leave a review of the Rixos Almaty on TripAdvisor.com.
We really appreciate your kind words regarding quality of hotel facilities and our hotel staff. It is very important to us that every guest will have a comfortable stay with us as the Team Members take a great pride in service delivery and we do our utmost to ensure quality and guest satisfaction at all times.

We have noted your comments on breakfast buffet readiness and missing room amenities. Thank you again for such valuable comments. We have addressed this immediately.
In regards to your comments about missing indoor lock or dead bold, we would like to inform that all rooms have an internal lock and all doors can be locked from inside. On your next stay with us one of our employees will show and explain how to double lock your room door.

We truly value your opinion and hope to welcome you back in the future.
Thank you once again for taking the time to let us know how you have experienced your stay.

For any other requirement you may have, feel free to contact us directly through almaty@rixos.com.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rixos Almaty

Property: Rixos Almaty
Address: Seyfullina 506, Almaty 050012, Kazakhstan
Location: Kazakhstan > Almaty
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Almaty
#2 Spa Hotel in Almaty
#2 Luxury Hotel in Almaty
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Rixos Almaty 5*
Number of rooms: 237
Official Description (provided by the hotel):
This luxury 5-star hotel is located in central Almaty, half a mile from Nikolai Cathedral. Rixos Almaty Hotel offers modern rooms with free Wi-Fi internet and a spa with swimming pool. All rooms at Rixos Almaty feature air conditioning, a desk and a balcony with impressive views. All bathrooms include a bathtub and shower. A buffet breakfast is served each morning at Rixos Almaty. The restaurant serves international buffets as well as offering varied dining menus. The Lobby Bar & Lounge is open 24 hours a day, and guests can also dine at Wine Bar that has great selections of wines. The 23680 ft² spa also includes a gym, sauna, Turkish bath, indoor gardens and 7 massage rooms. Rixos Hotel is one mile from Almaty Opera House and 3 miles by cable car from Koktobe Mountain. ... more   less 
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Also Known As:
Rixos Almaty Hotel Almaty

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