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“Excellent hotel!”
4 of 5 bubbles Review of Rixos Almaty

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Rixos Almaty
Ranked #2 of 72 Hotels in Almaty
Certificate of Excellence
Warsaw, Poland
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent hotel!”
4 of 5 bubbles Reviewed July 12, 2012

Everything was fine - spacious rooms, floor heating in bathroom, fast service, comfortable beds, VERY clear rooms and beautiful views.
Beware if you are on diet - food is excellent in the restaurant on the ground floor! :)

Room Tip: Reserve room with a view on the mountains.
See more room tips
  • Stayed May 2012, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Szyszynka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makhmut Z, Director of Rooms and Guest Relations at Rixos Almaty, responded to this review, October 22, 2012
Dear Valued Guest,

We would like to thank you for your recent visit to Rixos Almaty and it was truly a pleasure to serve you.

Rixos Almaty is a place where the genuine care and comfort of our guests is our highest mission. We pledge to provide the finest personal service and facilities to our guests, who will always enjoy a warm, relaxed yet refined ambience.

We are really happy to know that the accommodations, hotel facilities, meal and especially service were to your liking.

Our sincere appreciation of your patronage can not be overstated. We want to assure you that we will continue to do all we can to justify your confidence in Rixos Almaty.

Kindest regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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616 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Level Contributor
59 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed May 26, 2012 via mobile

Well located, spacious rooms, wi-fi everywhere and always for free, food available 24-7. If you are a non-smoker make sure you get a non smoking room. Some rooms have the carpet which would need renovation. SPA is also very nice and clean however it is also open to external guests.

Stayed May 2012, traveled on business
Helpful?
Thank Satriale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elmarlina, Manager at Rixos Almaty, responded to this review, June 7, 2012
Dear Valued Guest,

Thank you for taking the time to post your positive comments about your recent stay at Rixos Almaty. It is always wonderful to read positive comments from our guests.

We greatly appreciate the feedback and are delighted to hear of your experiences with us. We look forward to your next visit and thank you again for taking the time to share your comments on Trip Advisor.

Sincerely,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed May 20, 2012

I stayed in the Rixos Almaty as a business traveller for 3 nights. The quality of the facilities is very high - on par with a typical 5-star hotel in a city centre. It has a very large and impressive lobby, and the rooms are very high quality all-around. The food was also very good - in my opinion better than most other 5-star hotels in the CIS region. The staff were pleasant and always available to help. The only negatives were a number of minor problems with the service. There were several missing items in the room - no bottle opener for mini bar, no box of tissues in bathroom (when I asked for this, I had to speak to 3 different people before someone understood what a box of tissues was), no rubbish bin in bathroom, and oddly no interior lock on the door (not just no deadbolt - no interior lock at all). Also, at 630am when the buffet breakfast is meant to open, they were still setting up so and some items weren't available yet, so it was not really fully open. Overall, I would have no hesitation recommending the Rixos hotel for business travellers or tourists in Almaty.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveller123-World
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elmarlina, Manager at Rixos Almaty, responded to this review, June 7, 2012
Dear Valued Guest,

Thank you for taking the time to leave a review of the Rixos Almaty on TripAdvisor.com.
We really appreciate your kind words regarding quality of hotel facilities and our hotel staff. It is very important to us that every guest will have a comfortable stay with us as the Team Members take a great pride in service delivery and we do our utmost to ensure quality and guest satisfaction at all times.

We have noted your comments on breakfast buffet readiness and missing room amenities. Thank you again for such valuable comments. We have addressed this immediately.
In regards to your comments about missing indoor lock or dead bold, we would like to inform that all rooms have an internal lock and all doors can be locked from inside. On your next stay with us one of our employees will show and explain how to double lock your room door.

We truly value your opinion and hope to welcome you back in the future.
Thank you once again for taking the time to let us know how you have experienced your stay.

For any other requirement you may have, feel free to contact us directly through almaty@rixos.com.

Sincerely,

The Management
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Singapore, Singapore
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed May 3, 2012

Had stayed a week in Rixos and basically I would think the service is good.
Rooms are nice with big bathroom and clean and they will makeup your room everynight with chocolates.
I requested for a non smoking room but they gave a smoking room too, so you need to remind the hotel staff again during check-in.
The only setback was the internet, sometimes is really hard to get it connected.
There are times we need to use it in the lobby instead.
There are some nice restaurants around the neighbourhood in walking distance, check out with the conceige, they are very helpful and speak good english, but anywhere outside the hotel, language is gonna be a problem.
Not much shopping around this area.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 10Lynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elmarlina, Manager at Rixos Almaty, responded to this review, May 7, 2012
Dear Valued Guest,

Thank you very much for taking your time in sharing your wonderful experience during your recent stay with us. Your positive feedback gives us the motivation to make the services better.

At the outset and in behalf of the management, please accept my sincere apologies for the inconvenience that our internet service might have caused you. We are looking into this concern and hoping to improve this facility the soonest. As to the mixed up of your request regarding the non-smoking room, my apology as well for the non-deliverance from the staff. Rest assured that we are seriously conducting trainings to the staff to ensure that this incident will not be repeated in the future

In behalf of the management, thank you very much for choosing Rixos Hotels as your second home away from home. We are looking forward to welcome you back in the near future.

Hospitably Yours,

Elmar Lina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome, Italy
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed April 15, 2012

I went to Almaty for the first time lask week. I was there for business.
I decided to stay here based on colleagues suggestions.
The staff is very young and proactive, the lobby is enormous and comfortable, sitting space everywhere, nice, nice, nice.
The rooms are extremely spacious. The only thing I would like to mention is that in my opinion, the quality level of downstairs is a bit higher than the rooms.
I will stay again if I have to go back.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fedeati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elmarlina, Manager at Rixos Almaty, responded to this review, May 7, 2012
Dear Valued Guest,

Thank you very much for taking your time in sharing your wonderful experience during your recent stay with us. Your positive feedback gives us the motivation to make the services better.

As to your comment regarding the quality level of our downstairs versus room, we will look into that and make further assessment.

In behalf of the management, thank you very much for choosing Rixos Hotels as your second home away from home. We are looking forward to welcome you back in the near future.

Hospitably Yours,

Elmar Lina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Astana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 25, 2012

Probably The best hotel in Kazakhstan! A was occupied many hotels in our Country, but this one is Incredible!! I mean Everything!! Food, Room, Staff!! Of course, I was have to pay a lot (It was about 400 $ for a night), but it really worth it!

Very recommended!

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Awesome877
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makhmut Z, Director of Rooms and Guest Relations at Rixos Almaty, responded to this review, November 5, 2012
Dear Valued Guest,

We would like to thank you for your recent visit to Rixos Almaty and it was truly a pleasure to serve you.

We are really happy to know that the accommodations, hotel facilities, meal and especially service were to your liking.

Our sincere appreciation of your patronage can not be overstated. We want to assure you that we will continue to do all we can to justify your confidence in Rixos Almaty.

Sincerely Yours,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
Level Contributor
106 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed March 17, 2012

The Rixos in Almaty is grandious and very expensive. Some highlights are as follows:

1. The default rooms they gave us are "smoking" rooms. Make sure you ask for "non-smoking"

2. They have a very nice and clean pool that is open to all guests. The work out room is modest but has all the necessary equipment.

3. There are nice restaurants close by (exit the hotel and turn left) so it's not always necessary to eat at the hotel, which has rather expensive meals.

4. They have a lunch menu which will fill you up, is good quality and wont set you back a fortune (around 2400 TK).

5. The pillows are horrible. I would advise you to bring your own (in case you really care about pillows like me :-)

Room Tip: All floors are similar. Just note that the top 2 or 3 floors are smoking rooms.
See more room tips
  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pablotheagave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elmarlina, Director of Rooms and Guest Relations at Rixos Almaty, responded to this review, March 19, 2012
Dear Guest,
Thank you for choosing Rixos Almaty and taking time to submit your valuable comments
We always strive to improve our services to make your stay better.
We appreciate your warm and kind comments a lot.
In regards to the pillows, we are in the process of upgrading our entire pillows and duvets to improve our guests experience.
Once again, we sincerely thanks you for taking your time to submit your review and looking forwards welcoming you again at Rixos Almaty in the nearest future

Best Regards,
Kuralay Ongarova
Director of Rooms and Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rixos Almaty

Property: Rixos Almaty
Address: Seyfullina 506, Almaty 050012, Kazakhstan
Phone Number:
Location: Kazakhstan > Almaty
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Almaty
#2 Spa Hotel in Almaty
#2 Luxury Hotel in Almaty
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Rixos Almaty 5*
Number of rooms: 237
Official Description (provided by the hotel):
This luxury 5-star hotel is located in central Almaty, half a mile from Nikolai Cathedral. Rixos Almaty Hotel offers modern rooms with free Wi-Fi internet and a spa with swimming pool. All rooms at Rixos Almaty feature air conditioning, a desk and a balcony with impressive views. All bathrooms include a bathtub and shower. A buffet breakfast is served each morning at Rixos Almaty. The restaurant serves international buffets as well as offering varied dining menus. The Lobby Bar & Lounge is open 24 hours a day, and guests can also dine at Wine Bar that has great selections of wines. The 23680 ft² spa also includes a gym, sauna, Turkish bath, indoor gardens and 7 massage rooms. Rixos Hotel is one mile from Almaty Opera House and 3 miles by cable car from Koktobe Mountain. ... more   less 
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Also Known As:
Rixos Almaty Hotel Almaty

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