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1 - 6 of 14 reviews
Reviewed August 14, 2017 via mobile

We stayed at the resort for 2 nights, the family room is nice and clean, stuff is helpful. There are three good restaurants in the resort, food is good quality. Spa has swimming pools with different temperatures and saunas, indoor pool. Overall it's nice place, however we didn't find anyone who could speak English and mostly I had to communicate in Russian, if you are coming with no local friend it will be a bit challenging communicating with the hotel stuff. restaurants have English menu but my husband couldn't understand the descriptions and I had to switch to Russian menu and translate to him. The good side of it, the place is quite and clean, showing cultural side of Kazakhstan with good food and interior.

Date of stay: August 2017
Trip type: Traveled with family
Thank Polina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2017

Have stayed at same hotel abt 10 yrs ago, and thus had great expectations. Hence spared no costs and booked the Super-de-Luxe pack for 6 days, for 2 couples, expecting another stay in 'paradise'. Was however very disappointed: reception staff is still unable to speak English, the Spa resort (value of 10000 KZT / person / day) was partly under construction with several units not operational and totally no support from staff, Wifi wireless barely able to receive in the rooms, and no amenities for tourism (no brochures, maps, or other information about sightseeing around Almaty). This is obvious a hotel that only caters for local people, and has no interest in International tourists.
The rooms are clean and the service is good. The various restaurants are quite expensive (compared to local prices), but service and food are also very good.
Due to all the issues, I expected the staff/manager to be more helpful, but they seem only interested in money and offer no compensations. As the hotel refuses to take responsibility for the restaurants and Spa center (separate business units), they try to circumvent any claims. I was really disappointed and will no longer return here.
Over the course of these 6 days I talked to several regular customers of the Spa center, and it seems the complaint list is steadily growing. Not good for a hotel that thinks to merit a 4-star annotation.

Room tip: Niet ideaal als je de stad wil bezoeken (in de bergen). Kies een kamer uit de lagere prijsklasse en zorg dat je Russisch/Kazakh kent.
Date of stay: May 2017
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank drag0nking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2014

We arrived 5am in the morning, very helpful in getting us settled in the rooms(suites), nothing was to much trouble. Then spent the rest of the time in the spa and sightseeing Alamty. Will definately be going back very soon for a longer stay

Room tip: We had 3 suites next to each other, but they all looked very good for the country.
Date of stay: September 2013
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank chrissywyssy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2012

For the first time I spent one night with my husband and my baby in this place.
Starting by positive points, I admit that the location is very nice, pretty clean, the breakfast is fair, with correct service and the reception is good (they speak English at the front-desk). They are some nice areas for children as well (playgrounds, animals). BUT the very dark sides come:
- restaurants: the food is good, but quite expensive for the quality provided; the waiters don’t speak English at all, the English translation of the menu is poor and, of course, the waiters are not able to explain anything and, more over, they are not able to take an order when you basically point with your finger on the menu…In Avlabar restaurant, we asked for a alcohol-free beer, pointing on the menu. She answered they didn’t have. We pushed more asking “niet alcohol”, “no alcohol”, “alcohol free”, we made the sign for driving the car…Without exaggerating, after 3-4 min of monologue she discovered that, in fact, surprise…. they had it. We asked for the bill and it was long to understand the world “cash”. In Kazbek restaurant, we asked, pointing on the menu as well, for 2 different Georgian dishes (made in the oven as we had the translation) and she came with 2 soups… And the service is 15%.........
- rooms: correct, well equipped and clean (congratulations to the maids), but all the provided information is in Russian. To use the safe-box? Mission impossible, as all the steps to change the code are in Russian.
- baby friendly: It’s almost impossible to use a stroller - stairs to go in the reception, stairs to go out from the reception in the garden, stairs to go from the garden to the rooms and, of course, no ramp to pass a stroller, wheelchair, trolley..
- SPA center: very crowded, the receptionist didn’t speak English and she was very rude. We came with the bathrobes provided in the room and we asked for the towels at the entrance. Surprise: the towels were on charge, even if we were charged 150 EUR for one night of accommodation with SPA included. The explanation: we should have come with the towels from the room???...normally they are wet after taking a shower in the room… and of course, we should have used them AGAIN for drying after swimming pool, we should have used them AGAIN on the pool-chairs and we supposed to use them AGAIN after taking the showers in the room…. Good way to make savings…
Conclusion: tiring experience and it was supposed to be a relaxing one…. disappointing....

Room tip: It doesn't worth to pay extra charge for the balcony (5000 KZT ~ 25 EUR) as it brings no added value, unless you are addicted to smoking or to smell the smoke of saslik.
Date of stay: May 2012
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank AncaAgu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2011

This place is an experience...

On the positive side, the rooms are large, comfortable and clean, and certainly the one we were in had free (if a bit slow) WiFi.

However, we found the restaurants (there are a number in the complex) slow and inattentive; we walked out of one after being shown to a table and then ignored for half an hour, despite me getting up and telling a waiter that we were ready to order.

On the other hand, the following evening we had our wedding reception in a different restaurant, and received excellent service, food and musical entertainment.

The spa was crowded, no not crowded, full to bursting and as a consequence quite unpleasant. We were also rather annoyed when we were asked for our passports when trying to pay with some food in the small restaurant with a credit card there in. This was after we were effectively stripped of our possessions at the door to the Spa, and told to put them in a locker.

As I say, an experience...

Cheaper than staying at somewhere like the Intercontinental in the city centre, but remember that this hotel is good taxi-ride of the city.

Date of stay: July 2011
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank blucat21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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