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“Ok”
Review of Holiday Inn Almaty

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Holiday Inn Almaty
Ranked #10 of 73 Hotels in Almaty
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Ok”
Reviewed August 2, 2013 via mobile

Well, I am always under a good impression overall if a hotel interior is new or recently renovated. Rooms were pretty bright and clean. There is nothing good I can mention about the level of service they provide... Food wasn't good either...

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Irina610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review, August 5, 2013
Dear Irina,

We value your feedback about our hotel. I am glad that you liked your room. However, it is very regretful to hear that we did not deliver up to your expectations in terms of service and food. I sent you a personal message to your tripadvisor account. We wish you give us another chance to convince you with our high level of services.

Sincerely,
Jan Huepers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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434 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Pinto, Spain
Level 5 Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 21, 2013

Almaty is an expensive city regarding hotels. Holiday Inn Almaty is a good dolution if you want to save money keeping good services. The hotel isn´t the typical H.Inn, but something else. Nice breakfast and lunch and dinner bufet, but the best is the staff. They are nice, helpful and smiley all the time.
They really make me feel close to home. Thanks.

Room Tip: If you can... try to deal for a junior suite. It´s basic if you´re goin to stay long
See more room tips
  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trashu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday_Inn_Almaty, Executive Assistant Manager at Holiday Inn Almaty, responded to this review, July 22, 2013
Dear Guest,

Thanks for your feedback about our hotel. It is a great pleasure to know that our guests feel like home. Your encouraging words will surely be shared with our staff. We will be happy to see you again.

Sincerely,
Eric Seiler
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bristol
Level 5 Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 7, 2013

Thank you to Rishat for arranging both my early check-in and collection from the airport. Very efficient and helpful. Room very good. Food good; breakfast excellent but I couldn't do justice ti the buffet menu at dinner. Will certainly stay again. Tony.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bristol54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review, July 9, 2013
Dear Tony,

Thanks for your compliments! It is a great pleasure to know that you feel you received great personal service. Hope you try our buffet dinner next time. Looking forward to your next visit.

Sincerely,
Jan Huepers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kazan, Russia
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 4, 2013

Holiday Inn Almaty is one of those hotels where I would stay in case of business trip in the southern capital of Kazakhstan. I was there twice and both times I experienced good atmosphere and really good cuisine as nowhere else in any hotels in KZ. I only noticed that rooms were a bit tiny, but equipped with an electrical cattle which is highly appreciated by me. Was absolutely positively surprised to see a bowl of fruit and nuts served on a table as a complimentary thing. If you are lucky, your window will face mountains and that is so spectacular!

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank olga787687
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review, July 5, 2013
Dear Olga,

Thank you for your loyalty to our hotel. It is a pleasure to know that you found Holiday Inn Almaty suitable for your needs. Happy to read your kind comments about the ambiance at the hotel and your appreciation of our compliments and amenities.

The pleasure is all ours to welcome you back in Almaty!

Sincerely,
Jan Huepers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level 6 Contributor
242 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed June 25, 2013

Stayed her for business and the hotel an staff we excellent. Rooms are nice, clean and well appointed and is close to the centre.

One restaurant only but menu was OK and you can eat at the bar also.

Good wifi and free in all rooms

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RiceyTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review, June 25, 2013
Dear Ben,

Thank you for staying at our hotel and sharing your valuable feedback. I am glad that you found your stay enjoyable for your business trip and that you appreciated the free wi-fi. Safe travels and we will be happy to welcome you again.

Sincerely,
Jan Huepers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Almaty, Kazakhstan
1 review
Reviewed June 21, 2013

Very friendly staff with excellent services. The hotel is centrally located in Almaty city for easy acess for business travellers. One of best business hotel in Almaty and airport pick up service is good service to use since, city do not have the proper taxi services to international travellers. And, hotel has a great mountain view rooms at south side and quiter too.

Room Tip: Rooms on the south with mountain view are excellent to stay.
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review, June 24, 2013
Dear Kevin,

Very happy to see your appreciation of our property and service. We are proud to be number one to our guests. Thanks for sharing your experience.

Sincerely,
Jan Huepers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cologne, Germany
Level 3 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 15, 2013

Very well managed property in the heart of Almaty. One of the better value for money hotels in the City. Remember this is a Holiday Inn, i.e. for HI it is a very good one. No pool but a good gym available. International TV. Breakfast is Holiday Inn average.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oliver-30855
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review, June 16, 2013
Dear Oliver,

Awesome! We appreciate your compliments. Thanks for staying and writing a review. We will be happy to welcome you again.

Sincerely,
Jan Huepers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Almaty

Property: Holiday Inn Almaty
Address: Timiryazeva 2D, Almaty 050013, Kazakhstan
Phone Number:
Location: Kazakhstan > Almaty
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Almaty
#9 Luxury Hotel in Almaty
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Almaty 4*
Number of rooms: 34
Official Description (provided by the hotel):
Welcome to the Holiday Inn Hotel Almaty! The first international hotel of the middle class in the city and the first Holiday Inn in Kazakhstan. Holiday Inn Hotel will be able to offer you excellent service and facilities at an affordable price for both local and foreign guests. It is located in the heart of the business and financial district of Almaty, near shopping centers and in 25 minutes drive from the airport. From terraces, as well as from most rooms stunning views of the mountains of Tien Shan are opening. You can unlatch the window to let fresh air in to your contemporary Guest room. Satellite TV channels on the flat-screen TV and wireless Internet will help keep you up-to-date. Open the blackout curtains to mountain views after a sound night's sleep. ... more   less 
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Also Known As:
Holiday Inn Almaty Hotel Almaty

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