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Kazakhstan
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Reviews (288)
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89 - 94 of 288 reviews
Reviewed September 17, 2012

The best thing about the KH is its location. Within walking distance of several good pubs and restaurants. It claims to be 4 star and maybe so in the Former Soviet Union (FSU), but I could not rate this more than 2.5 (or 3 on a very good day). The Wi Fi is free which is a plus.

I have stayed here a few times - mainly because of location, and I have learned to be indifferent. The breakfasts are always difficult for seating and quite frankly not worth the effort. I usually walk to a coffee shop or sit in the foyer and have a well-made cup of coffee instead. The hotel contains the Guns 'n Roses Pub/Restaurant (see Tripadvisor reviews) and also The Noodles which is a particular favourite. I am surprised this particular restaurant has not been reviewed and I am about to change that oversight.

The Barfly on the top floor (26th story) is a good place to have a drink and see the views.

Within walking distance is Shakespeare's Pub (also reviewed) as well as The Line Brew (reviewed).

I stay because of location and similar priced hotels are no better.

  • Stayed: September 2012, traveled on business
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2  Thank steppestrekker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2012

Nothing flash but simple and comfortable. The views of the mountains are excellent and Guns & Roses (Pub-Grill) on Level 2 is always an enjoyable night. It does not claim to be 5 Star Hotel or to be one of the Multi Million Dollar Global Chain Hotels that have sprung up in Almaty over the years but it is affordable, comfortable and pleasant

Room Tip: Try to get a room above Floor 12 and on the South or Eastern Side if you appreciate your views
  • Stayed: January 2012, traveled on business
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Thank tsdir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2012

I have been a guest in this hotel twice last month. On first visit they have lost my Expedia reservation and seem very reluctant to actually let me stay there. I did get a mountain view room on 14th floor which was not that bad as “recently” refurbished. There is no individual air con in room, only communal system which does not work well making the rooms feel like baking oven when temperature outside reaches above 30 or 35c in summer months. Breakfast food and staff very plain. No one would greet you and smile seems something they never heard of. Hotel taxis are more expensive than street cabs, airport security screen on the entrance, but no one would be asked to be scanned, so what is the point of it there?

On the 2nd stay, I have arrived late at night. No one would help me with my luggages despite the fact there were more tan one door man on duty. Hotel staffs were very rude, talking badly about me and other hotel guests in Russian assuming no one could understand them. The rate I paid on previous stay only got me an old non refurbished room on 9th floor which seemed untouched for 30 years. I have left some of my luggage on the first stay and could not understand why there was so much confusion when I asked for it. The hotel was full of drunken local men heading to strip club, which is located on top floor of the hotel. That makes the place look unsafe. Old room are just horrible, with everything extremely old and broken. Even towels and bed linen were different from previous stay in refurbished rooms.

The only good things about the hotel are the location a view from top floor, everything else is just horrendous.

Room Tip: Ask for rooms in top floors as those are in better shape.
  • Stayed: June 2012, traveled solo
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2  Thank MariuszKluzniak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2012

Built in 1978, it was probably fine, at the time.
Now it's a cheap (for Almaty) hotel with poor rooms, poor services, very poor breakfast.
And you don't even feel secure when inside; with 26 floors you wonder how it will go with next big earthquake as there is from time to time in the area !

  • Stayed: July 2012, traveled on business
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1  Thank MikeJ1819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2012

Staying (3 weeks) at Kazakhstan Hotel increases the flavor of being in Almaty: reminiscent of "the marches of the Empire" when Russia controlled the area, this huge hotel is very impressive by the solid aspect of its architecture. In fact the apparently strong construction of this tall building shows a lot of technique tricks to resist earthquakes (central shell structure, alveolus in the ceilings and central parts, thick internal walls) that confirm the cleverness of the engineers and architects who designed this impressive building. The Kazakhstan Hotel is not a bluffing palace mimicking so-called vocabulary of palaces: it is a real grand and elegant building that deserves admiration from the professional. Some of the cantilever concrete sculptural balconies are among the deepest ones possible in length (look at the internal front gallery int he main lobby).

Of course in a country that develops as fast as Kazakhstan, standard of procedures (SOP) are not completely perfect. Customers sometimes do not imagine the immense effort of running such a Titanic hotel with hundreds of employees. Turn-over to ht staff is a nightmare in the hospitality industry, and this must alo be the case in Almaty... so it is true that for details (restart dishes - improving is possible -, schedules of services, quick orientation in the hotel) everything is not always perfect (but is solved by employees who are always gentle if you spend some time explaining very well your requests), but all important services (room access, air conditioning, hot water services, laundry - excellent service - and the choice in the buffets) are dealt with a high professionalism.

Room amenities look modest but work well, here I am perhaps a bit of an easy customer but I stayed in an old room (even two) and was (ridiculously?) seduced by the "back to the future" flair of ancient grand soviet times. I like a hotel to have a personal flair and not just international standard quality, if you are like me you will also enjoy it.

I would say that some settings are really highlights: the grand (new city of) Brazilia like patio on water jets with the two "Noodles" and "Pub Guns and Roses" over the refreshing atmosphere of the basin. Or the very impressive top floor Barfly (with excellent interior design setting of the latest international trend) with its view over Almaty is an excellent spot for enjoying romantic sunsets.

Sure I will return. I stayed in another palace in Almaty and must confess the Kazakhstan Hotel charm works much better on me! I thank very warmly my Kimep University colleagues to have selected that location for us.

Antoine Wasserfallen, professor at Ecole hôtelière de Lausanne (design & infrastructure)

Room Tip: AC If you need air conditioning please insist, sometimes it does not work (staff knows where). DESIGN I am not sure refurbished rooms are necessary, the standard ones with their original style are very pleasant.
  • Stayed: July 2012, traveled on business
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1  Thank AntoineWaterfall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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