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“This Hotel is deplorable”
Review of Grand Aiser Hotel

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Grand Aiser Hotel
Ranked #50 of 72 Hotels in Almaty
Scotland
1 review
“This Hotel is deplorable”
Reviewed April 6, 2009

This hotel claims to be 4 star. I would not give it any stars. They did not have non-smoking rooms in the hotel. I changed rooms and it was still smelly from smoke. The Air con did not work in either room, no headboards on beds, mattress if you could call it that was hardly exsistent it was pointless being there. No hot water at all, 6 local TV channels on the so called 'cable tv' , you pay extra for gym, sauna etc which I did not use, I did not attempt to use the wi-fi, Breakfast was OK but the evening meal I had from the very extensive menu was a bit on the plain side. The meal had to be paid for there and then as you cannot add it to the bill. On the two nights I was there (meant to be 11) I did not see any other guests. My company was meant to pay for the accommodation, however as I attempted to check out, They insisted I pay in cash for the two nights and threatened to call the police if I didn't pay. They already had the company credit card details. This hotel needs refurbishing and has completely soured what was my first and now will be my only trip to Kazakhstan. I moved on to a different hotel.

  • Stayed April 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dross74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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55 reviews from our community

Traveler rating
    3
    14
    17
    14
    7
See reviews for
6
Couples
0
7
40
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Korean first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Moscow
1 review
Reviewed September 3, 2008

The hotel says it's 4 stars, but believe me, it's not!
For your 200-300 usd/night you will find rather uncomfortable rooms where everything is broken or not working. This makes the impression of cheap and fast builded hotel, which I can rate only for 2 stars. Mini bar is always empty, TV- only a few local channels, terrible broken shower (in my case). Breakfast is ok, but other restaurant food can't be included in your hotel bill.
Internet works veeery slowly and costs 1usd/MB!

I'd pay 50-70 usd for the night in such hotel, not more.

  • Stayed August 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank listcom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Grand Aiser Hotel

Property: Grand Aiser Hotel
Address: Pozharskogo St., 1, Almaty 050000, Kazakhstan
Location: Kazakhstan > Almaty
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #50 of 72 Hotels in Almaty
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Aiser Hotel 4*
Number of rooms: 189
Official Description (provided by the hotel):
Personnel of Grand Hotel "Aiser " Almaty created all conditions so that guests could enjoy comfortable accommodation in the heart of the southern capital. The hotel has sauna, gym, beauty salon, where you can relax and spend your free time with benefit to health. The hotel has a business center as well as several meeting rooms for business travelers. In addition, restaurants of Grand Hotel Aiser successfully carry out all kinds of celebrations, anniversaries and corporate events. ... more   less 
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