This hotel claims to be 4 star. I would not give it any stars. They did not have non-smoking rooms in the hotel. I changed rooms and it was still smelly from smoke. The Air con did not work in either room, no headboards on beds, mattress if you could call it that was hardly exsistent it was pointless being there. No hot water at all, 6 local TV channels on the so called 'cable tv' , you pay extra for gym, sauna etc which I did not use, I did not attempt to use the wi-fi, Breakfast was OK but the evening meal I had from the very extensive menu was a bit on the plain side. The meal had to be paid for there and then as you cannot add it to the bill. On the two nights I was there (meant to be 11) I did not see any other guests. My company was meant to pay for the accommodation, however as I attempted to check out, They insisted I pay in cash for the two nights and threatened to call the police if I didn't pay. They already had the company credit card details. This hotel needs refurbishing and has completely soured what was my first and now will be my only trip to Kazakhstan. I moved on to a different hotel.
- Official Description (provided by the hotel):
- Personnel of Grand Hotel "Aiser " Almaty created all conditions so that guests could enjoy comfortable accommodation in the heart of the southern capital. The hotel has sauna, gym, beauty salon, where you can relax and spend your free time with benefit to health. The hotel has a business center as well as several meeting rooms for business travelers. In addition, restaurants of Grand Hotel Aiser successfully carry out all kinds of celebrations, anniversaries and corporate events. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Travelocity, Priceline, Hotels.com, Cancelon, Agoda, TripOnline SA, HotelQuickly and Hotel.de so you can book your Grand Aiser Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.