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All reviews big variety stayed there for days nice hotel comfortable stay rooms are big hotel is located mountains dostyk
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Reviewed February 23, 2019 via mobile

I stayed in Shera Inn for business in February. Overall I had a good experience with the hotel, especially that both reception and bellboys were very nice. Breakfast is good and there is a big variety of choice of food. The view from the room is gorgeous to the mountains. Only negative thing overall is about the equipment of the room: there really should be iron and water boiler - although these are provided once asked.

Date of stay: February 2019
Trip type: Traveled on business
Thank consigliere89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sherainnalmaty, Менеджер по связям с общественностью at Shera Inn Hotel, responded to this reviewResponded February 25, 2019

Dear guest! Thank you for your feedback. Your opinion is very important to us. Your words are the best reward for a hotel. We will be glad to see you among our regular guests. With best regards administration of Shera Inn Hotel.

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Reviewed January 25, 2019 via mobile

We stayed here for four nights at the beginning of January. The staff are all very polite and helpful and the hotel and rooms are very clean.
The breakfast is ordinary and the rooms are so hot with no way of turning down the temperature and no opening window in the room. It was not possible to get a good nights sleep at all.

Date of stay: January 2019
Trip type: Traveled as a couple
Thank LeeanneG_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sherainnalmaty, Менеджер по связям с общественностью at Shera Inn Hotel, responded to this reviewResponded January 28, 2019

Dear guest! Thank you for your feedback! We are glad that you were satisfied with your room and rest in our hotel as a whole. Thank you for your kind words about polite customer service. All your comments were transmitted to the administration and action has already been taken. We hope that your next visit will leave only positive moments. With best regards Shera Inn hotel.

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Reviewed January 16, 2019 via mobile

Nice hotel with very big rooms.... but no hot water kettle in the rooms... only available on demand..!!! Government is directly supplying the hot water r to the hotels and houses and which was under maintenance on the very fisrt day of our stay so no hot water in bathrooms in Almaty...NIGHTMARE.!!!!! Food was good , location is ok ok taxis available round the clock , ambience is good.

Date of stay: July 2018
Trip type: Traveled with friends
Thank vivekaeron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sherainnalmaty, Менеджер по связям с общественностью at Shera Inn Hotel, responded to this reviewResponded January 17, 2019

Dear guest! Thank you for your feedback! Your opinion is very important to us! Your comments have been submitted to management and work is already underway to improve our service.

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Reviewed December 27, 2018 via mobile

stayed here as a transit passenger of Air Astana, just for a few hours at night, everything seemed ok, looked clean and spacious, the shower as good, but what other reviewers have written about female visitors is true. Like anywhere else in Russia some guests are drunk and roam around at night, looks like they come to visit Kazakhstan for the reason quite different from sightseeing. I dont think Air astana should send their transit passengers especially solo female and children to such a place. The reception girls and boys looked very young and were very polite and cooperative. I just feel sorry for them to witness such a low moral thing every day. Certainly it does not add to a positive image of the country and the city, which has so much more to offer to those seeking for the real adventures.

Date of stay: December 2018
Trip type: Traveled solo
Thank Irina866
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pathfinder775294, Менеджер по связям с общественностью at Shera Inn Hotel, responded to this reviewResponded January 2, 2019

Dear Irina! Thank you for the feedback you left and for the positive points noted, we are very sorry that you had such an impression, we hope the next visit will leave only positive emotions. With best regards administration of Shera Park Inn.

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Reviewed October 16, 2018

My review is for groups and solo travellers

The property is overall decent but all the good things stop there, the reception desk and the security guys are running a scam, they will charge you for the guests in your room and than say the guests are in banned list n blah blah, so they will take your money embarrass you and still not let your guests come to your room,i have never seen this anywhere in the world if you plan to invite guests at your rooms plz dont even think about this hotel, service is poor and unfriendly, even during breakfast they were too rude

Date of stay: October 2018
  • Trip type: Traveled with friends
    • Location
    • Rooms
    • Service
Thank Sidshah1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pathfinder775294, Менеджер по связям с общественностью at Shera Inn Hotel, responded to this reviewResponded October 16, 2018

Dear Sidshah! Thank you for your feedback! We pay attention to every guest's response and comment. We regret that during your trip not everything went properly. We will solve these problems and will also do everything possible to prevent this from happening in the future. With best regards Shera Park Inn.

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