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“Premiere room”
Review of The Westin Sendai

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The Westin Sendai
Ranked #1 of 128 Hotels / Ryokan in Sendai
Certificate of Excellence
Vancouver, Canada
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Premiere room”
Reviewed June 27, 2014

When you are travelling to Sendai, one of the most beautiful cities in the entire nation, The Westin Sendai is definitely the option you must consider.

I stayed in a Premiere Room: a very spacious (approx 50m2 I guess), a stunning city view, ultra comfortable beds, a fantastic view bath with a separated shower booth, high quality amenities, sophisticated modern interior. Everything deserves five star.

Please note the property is located in the city centre and within a walking distance from the Sendai station, but probably not as close as you have expected. I am a kind of luggage free traveller, so it doesn't bother me at all.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 106XIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review, July 2, 2014
Dear Guest,

Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. It is a pleasure that that you enjoyed your time at The Westin Sendai and the city. We are glad to hear your word, “five star.” We share your comment among the team and keep on improving our service.

Thank you once again and we look forward to welcoming you again.

Best Wishes,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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489 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Russian first
  • Thai first
  • Any
English first
Vancouver, Canada
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed May 17, 2014

The Westin Sendai was one of my first experiences in Japan. I've stayed in Westin before, so it definitely held up the Westin standard - service, cleanliness, peaceful atmosphere, even the smell, but since it's Japan, it's another notch above. I really loved the bathroom amenities with special attention to details, including bath salt, a hair clip, etc. I definitely took advantage of a nice bath! The only thing that I didn't like was the location. Sure, it's close enough to the Sendai station, it's walkable, but it's not as close as you may think. It took me a while to find the street that lead to the hotel. But once you know where you're going, it's doable, just not preferable. And yes, it was pricey (especially staying during Golden Week), but considering how relaxing it was, it was a nice treat and well worth it.

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mmcfung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review, May 22, 2014
Dear Guest,

Thank you for taking the time to leave this review about your recent visit to The Westin Sendai and for telling other reviewers in detail.
We are sorry hear that the location from Sendai station is not really close. However, we are relieved to hear that you enjoyed for the first time in Japan. And it is pleasure that you satisfied our service and facilities.

Again, thank you for your accurate review with your kind words and we look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 3, 2014

From the moment of arrival the staff were quick to meet and greet and take luggage of you and bring directly to your room. From the moment you arrive at the hotel reception you are drawn to the breathtaking views. This is followed by the amazing views from the bedrooms, a drink from the mini bar is a must to savour the moment in front of the large bay windows overlooking the city. Food is excellent including the large buffet breakfast. Once you have experienced this hotel you will never accept 2nd best again.if you are lucky enough to have the chance to stay here, savour it!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tuxidoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ウェスティンホテル仙台TWS, Front Office at The Westin Sendai, responded to this review, May 7, 2014
Dear Guest,

Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail.

We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure they offer the highest levels of service.

Thank you once again and we look forward to welcoming you again.

Best Wishes,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
houston, TX
Level Contributor
181 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed April 15, 2014

The hotel is great. For lunch there is a healthful 3 course lunch that was very good. Under 700 calories and the flavors filled you up. Room was comfortable with a great bed.

The reason I say not for business traveler is the internet service. Cannot establish vpn connections and just regular website loading is slow. Management says they are looking into it but until they have high speed full service internet our team will not stay here again. You can't get your work done.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thptrek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review, April 20, 2014
Dear Guest,

Thank you for taking the time to review and rating The Westin Sendai with your kind comments. We are glad to hear that you stayed comfortable with us and enjoyed our lunch menu.

However, we apologize for any inconvenience of the internet service. We understand that is serious problem for business travelers and try to improve our internet connection now.

Thank you again and we look forward to welcoming you with better internet environment.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 13, 2014

After staying at numerous excellent hotels in Japan I am astonished by the incredibly poor internet service at this location. To access their wi-fi is not easy; it takes 3 completely non-intuitive steps. Once connected you'll find that even basic HTML Gmail takes over 15 minutes to load. The manager acknowledged this problem and tried to resolve it for another 30 minutes. The problem still wasn't resolved.
Unbelievable that this level of connectivity in a executive room exists in supposedly one of Sendai's best business/luxury hotels.

Stayed March 2014, traveled on business
Helpful?
5 Thank ITravelABunch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review, March 21, 2014
Dear Guest,

Thank you for taking the time to leave this review about your recent visit to The Westin Sendai.

We apologize for the inconvenience of internet connection. We are looking into the cause of the internet connection at the guest floor right now as its very important issue. We try to improve our internet service.

We appreciate your bringing this issue to our attention.
Thank you and we look forward to hearing from you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
303 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed February 2, 2014 via mobile

If you arrive at the Sendai train station just step out the west exit and look at the skyline. The Westin sign is visible on the tall building. It is an easy 10 minute walk even with a large bag in tow. The staff were excellent and very helpful with English explanations. The breakfast buffet was excellent and the room was spacious. Wifi was extra and slow. There was no smoky smell that you sometimes get in Japanese hotels

Stayed February 2014, traveled with friends
Helpful?
1 Thank Sheldon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review, February 7, 2014
Dear Guest,

Thank you for taking the time to review in detail with your kind comments. It is great to hear that you had an enjoyable stay with us.
In regards to Wi-Fi, we apologize and try to improve our internet service.

Thank you once again, and we look forward to welcoming you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sendai, Japan
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 11, 2014

The Westin Sendai is one of the top business hotels in Sendai. The room is very good and clean, and the bathroom is exceptional. It offers a great view of the city at night; maybe depending on the room you are staying. Well anyway, the staffs are very friendly and would gladly assist you although you must know Japanese language to truly understand them. There are complimentary tea and coffee but they don't provide you with bottled water since water is potable all throughout Japan. One drawback of the hotel is the lack of free wifi inside the rooms. The hotel's restaurant is also a bit pricey. So if you are on a tight budget, you can roam around outside since there are many cheaper but delicious restaurants, izakaya (pub), and coffee shops nearby. There's actually a 7-11 store just right next to the building.

Room Tip: Ask for rooms with a nice night view of the city
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daiflu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review, January 15, 2014
Dear Guest,

Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail.

We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure they offer the highest levels of service.

Thank you once again and we look forward to welcoming you again.

Best Wishes,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Sendai

Property: The Westin Sendai
Address: 1-9-1 Ichibancho, Aoba-ku, Sendai 980-0811, Miyagi Prefecture
Location: Japan > Tohoku > Miyagi Prefecture > Sendai > Kotodai Koen Station , Hirose Dori Station
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 128 Hotels / Ryokan in Sendai
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Westin Sendai 4.5*
Number of rooms: 292
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