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Reviewed September 13, 2016

Efficient and well-located business hotel in Sendai, very close to the train station and not far from the metro station either, also close to the main commercial area. The hotel in on the top 6 floors of a tall building, with the reception located on the second floor. Walking from the station to the hotel is not too pleasant because they are completing the walkway from the station and there is a noisy building site right in front of the hotel, but there is no noise in the rooms, at least those facing other directions. The hotel is probably a bit soulless but has the amenities required for this type of hotels, with a nice public bath with sauna free for the guests. The strict 3pm check in policy is a bit punishing if you arrive there after 12 hours flight + train and you need a shower but is not 3pm yet, no flexibility seems to be in place, I will never get used to it, but apparently is the Japanese policy and there is no much to do. The rooms are tiny, again no surprise, and so are the bathrooms but there is all the necessary equipment. The staff at the reception is not all English-speaking but they are all invariably very nice and helpful. An ok place overall if you are in Sendai for business.

Date of stay: September 2016
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank lamusi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hmhsen, フロント at Hotel Monte Hermana Sendai, responded to this reviewResponded September 27, 2016

Thank you for staying at the Hotel Monte Hermana Sendai and sending a message for us.
We are very happy to read your message.

Unfortunately, pedestrian deck is under construction from June 13 to next March. The guest have to going down to the street now.
But if it built, you can come to our hotel more easily.

If you have a plan to come to Sendai again, please stay at our hotel again.

Thank you very much.

Have a good day.

Front clerk: Miura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2016 via mobile

This hotel was in a fantastic location - directly opposite the Shinkansen station - which was very handy for our two day trips from Sendai.

The room was clean and modern but very very small. The bathroom was also tiny - so much so that the shower curtain could not be drawn completely because the sink protruded well over the bath. The staff were friendly but spoke almost no English.
However, I would stay there again - simply because of the great location.

Date of stay: August 2016
Trip type: Traveled as a couple
Thank EveryOtherYear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hmhsen, フロント at Hotel Monte Hermana Sendai, responded to this reviewResponded August 22, 2016

Thank you for staying at the Hotel Monte Hermana Sendai.

We are very happy to read your message.

Unfortunately, pedestrian deck is under construction from June 13 to next March. The guest have to going down to the street now.

If you have a plan to come to Sendai again, please stay at our hotel again.

Thank you very much.

Have a good day.

Front clerk: Miura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2016

The hotel is around the corner from the station. You can walk on the pedestrian deck and get to the entrance without going down to the street level when you exit the station. The rooms are quite small, but comfortable. There is a great onsen (bath) on one of the upper floors of the hotel which guests can use free of charge. There is also a sauna. It was very relaxing to get into the onsen after a walk in the cold. Unlike in other places in Japan, there is a strict policy on smoking in place, which is nice for non-smokers. All in all, a good experience.

Date of stay: December 2015
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank Agnes-Sapporo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hmhsen, フロント at Hotel Monte Hermana Sendai, responded to this reviewResponded June 24, 2016

Thank you for staying at the Hotel Monte Hermana Sendai.

We are very happy to read your message.

Unfortunately, pedestrian deck is under construction from July 13 to next March. The guest have to going down to the steet now.

If you have a plan to come to Sendai again, please stay at our hotel again.

Thank you very much.

Have a good day.

Front clerk: Miura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2016 via mobile

Stayed here two nights on business. Price seems fair but I did not pay myself. Hotel is modern and clean and located a few minutes' walk from Sendai Station. My room was a non smoking room which I appreciate but near the elevators smokers will find a smoking cabin. Breakfast is adequate and the security level seems high.

Date of stay: June 2016
Trip type: Traveled on business
Thank Rueskov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hmhsen, フロント at Hotel Monte Hermana Sendai, responded to this reviewResponded June 9, 2016

Thank you for staying at the Hotel Monte Hermana Sendai.

Our hotel is located just a few minutes from Sendai Station via the pedestrian deck.
So it's easy to come from Sendai Station.

If you have a plan to come to Sendai again, we are looking forward to see you someday.

Thank you for sending a message.

Have a good day.

Front clerk Miura

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Reviewed January 20, 2016 via mobile

Hotel was good.the security aspect with floor restricted entry was good.the room facilities was good.only the lighting was dull .the staff were courteous and polite.overall it was good.i recommend using this hotel

Date of stay: January 2016
Trip type: Traveled on business
Thank Sandeep T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hmhsen, フロント at Hotel Monte Hermana Sendai, responded to this reviewResponded January 28, 2016

Thank you for staying at the Hotel Monte Hermana Sendai.
We are very happy to read your message.

We will try to provide more service in future.

If you have a plan to come to Sendai again, we are looking forward to see you someday.

Thank you for sending a message.

Have a good day.

Front clerk Miura

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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