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All reviews naha airport modern hotel top floor asahibashi monorail station elevator lobby japan okinawa
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Reviewed May 27, 2019

This is a very pleasant, modern hotel with excellent facilities, a good location (rooms overlooking the port and the river), very close to the airport and right next to a monorail station. Rooms are large and well-appointed. Service is warm and attentive. Terrific breakfast - Japanese, Chinese and Western dishes at the 14/F restaurant. Remarkably beautiful decor in the form of ceramic wall tiles and reliefs. The only slight inconvenience is the need to change lifts at the reception floor (14) to access the guest rooms, i.e. you always have to go to that floor first when you want to get to your room or leave the hotel.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Christoph v
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rihgaroyalgran, お客様担当マネージャー at Rihga Royal Gran Okinawa, responded to this reviewResponded June 6, 2019

Dear Hamburgguy47,

Thank you, for sharing your review and for choosing to stay at our hotel during your journey in Okinawa.

We were delightful to hear you were satisfied with our location, guest room, service and breakfast.

We hope to welcome you back to our hotel in the near future.

Best Regards,


RIHGA Royal Gran Okinawa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 19, 2019

It was the first time we (my wife and I) travel to Okinawa. Unlike many tourists seeing the island’s beauty by driving a car, we decided to take public transportation for our Okinawa trip. Therefore, the location of the hotel where we stay was crucial.

Rihga Royal Gran Okinawa is located by Asahibashi Station (旭橋駅) with a 2-minute walk across the walkway and a 2-minute walk to Naha Bus Terminal. It is about 15 minutes from Naha Airport to the hotel by taking the Yui Rail (ゆいレール). In addition to public transportation, we also took bus tours to many of Okinawa’s most popular destinations. Rihga Royal Gran Okinawa is very close to Okinawa Kencho-Mae (沖縄県庁前) which is one of the meet points of many bus tours. Although the hotel is not located at Kokusai Dori Street (国際通り), the most popular shopping street, it is close enough (about 10-minute walk). We can still easily enjoy the shopping and stay away from the noise of the busiest street in Okinawa.
- To Naha Bus Terminal: 2-minute walk
- To Asahibashi Station (旭橋駅): 2-minute walk
- To Naha Airport (via Monorail): 15 minutes
- To Okinawa Kencho-Mae: 10-minute walk
- To Kokusai Dori Street (国際通り): 15-minute walk

Our room (standard room) was comfortable and spacious. Although we only had one luggage, I can imagine the room is big enough for two people with four large luggage. The bathroom is also big enough that my wife and I can use it at the same time. The bathroom has a separate toilet room, which is very pleasant.

The complimentary toiletries are handy, especially the following two items. 1. Wash body towels (for wash and scrub our body) which were the first time I saw a hotel provides this item. 2. Two color toothbrushes. The idea of different color toothbrushes is neat so we will not be confused.

Like most hotels in Japan, the toilet has a washlet toilet seat. It did not have many features to adjust but good enough.

The reason the service is not 5 is that in the last night, the room door was not close properly at the moment when we came back. Of course, the concierge staff sincerely apologized for the mistake after we told her this incident. The room door is supposed to close automatically; however, the housekeeping should be more careful when leaving the room.

Worth it? Totally! Highly recommend for people who don’t drive and take public transportation or local bus tours.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank shunsvineyard
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rihgaroyalgran, お客様担当マネージャー at Rihga Royal Gran Okinawa, responded to this reviewResponded June 5, 2019

Dear Sincerelygre,

Thank you, for sharing your review and for choosing to stay at our hotel during your journey in Okinawa.

We were delightful to hear that you were satisfied with our location, guest room and amenity; however, were disappointed to learn about our house keeping staff.

We will enhance our housekeeping skill so that you do not have to go through this again on your next visit.

We hope to welcome you back to our hotel in the near future.

Best Regards,


RIHGA Royal Gran Okinawa

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Reviewed April 25, 2019 via mobile

The hotel is well located by the Asahibashi monorail, with a 2 minute walk across walkways takes you to the slightly annoying 2 way lift system of the hotel, where you check into the 14th floor. The check in is an organizational mess, where they attempt to do Ritz Carlton/Four seasons desk style check in, with a seated waiting area. The volume of traffic just overwhelms this, so you need to assume that check in can recognize who is next. This didnt happen with a couple coming after us, checking in before. They then issue you old style breakfast coupons, if your this is included in your package, its the 21st century, and you cant computerize which room has breakfast or not?
The breakfast itself is decidely average, with no egg station, all the eggs were cold to luke warm at best. Selection is fine, but the only variation i found were alternate french toast on one day versus sweet potatoe waffle on another. A few unusual items were pot-au-feu, and the grilled okinawa sausage was good.
The room itself is a good size for Japan, and a nice bathroom with tub and stand up shower combined. It looks like the hotel had a recent refurbishment. Though one of the matresses was decidely lopsided.
Now my biggest complaint, is the lack of sound insulation especially from the outside. You can hear the annoying pedestrian crossing bleep, the constant revving of high pitched scooters, yes scooters not Harleys. Why on earth Okinawa emergency services need to turn sirens on at 3am is also beyond me, just use your lights!
The service is polite, though a lack of English prevents it from being really friendly.
The main attraction is the price point and location, 10 mins walk from Kokusai dori, I would have though paid more not to ge constantly woken up.

Date of stay: April 2019
Trip type: Traveled with family
3  Thank hit16
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rihgaroyalgran, お客様担当マネージャー at Rihga Royal Gran Okinawa, responded to this reviewResponded May 21, 2019

Dear hit16,

Thank you, for sharing your review and for choosing to stay at our hotel during your journey in Okinawa.

However, we unfortunately did not meet your expectations during your stay.

We will polish the quality of our service and we hope that you give us another opportunity to welcome you back to our hotel in near future.

Best Regards,


RIHGA Royal Gran Okinawa

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Reviewed April 13, 2019

To start, I am not a huge fan of staying near train and bus stations due to potential rif raff, but I chose this location because I was staying with my dad who doesn't walk too well, and I wanted something close by to transit to reduce the walking distances. We were pleasantly surprised with the quality of the hotel and the scenery from the lobby and our high floor room was beautiful, especially at night. Our room was spacious and had a nice, large shower, fancy toilet, and large counter area to get ready. There are plenty of storage options in the room with drawers and the closet, so we weren't tripping over our stuff.

The breakfast we prepaid for both days was impressive for the amount of choices available. There were lots of western and eastern choices available to make any guest happy and full. Even those of us with dietary issues had plenty of choices for breakfast, so I was thrilled.

I can't say enough wonderful things about the staff. They were of course friendly each time we saw them, but they went well beyond the call of duty to help my dad try to get a hold of his credit card company on the phone...including several trips back and forth to our room and help translating on the phone. We cannot express how gracious and kind the staff was to try to help us.

This property is so ideal for travelers as it is a 3 minute walk from the monorail stop which goes directly into the Naha airport terminal. It is about a mile from Kokusai street (very touristy area of shops and restaurants) and is very walkable from the hotel. We highly recommend the hotel and will definitely stay here again!

Room tip: Rooms on the higher floors get the better view!
Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
2  Thank carrielyn0
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rihgaroyalgran, お客様担当マネージャー at Rihga Royal Gran Okinawa, responded to this reviewResponded May 13, 2019

Dear carrielyn0,

Thank you, for sharing your review and for choosing to stay at our hotel during your journey in Okinawa.

We were delightful to hear you were satisfied with our location, hospitality, service, guest room and breakfast and that you enjoyed your stay with us.

We hope to welcome you back to our hotel in near future.

Best Regards,

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Reviewed April 12, 2019 via mobile

The reception is on the 14th floor of the building and has great views of Naha. You can get a taxi for around ¥500 or get the monorail to Asahibashi which is connected to the hotel by a covered walkway. The rooms are spacious, especially by Japanese standards and come with a lot of amenities (bath salts and pyjamas being my favourites). The bathroom was clean but the carpets were stained in the room I stayed in and the windows were quite dirty.
I found it quite strange and a bit of an annoyance that you had to get the elevator up to reception and then down again to get out of the hotel, it meant getting in and out of the hotel took longer than it should have.
The staff here are so courteous and really make you feel welcomed and special. I had a delicious old fashioned at the hotel bar. It would be great if they offered a concierge service but there is a screen where you can view nearby attractions and restaurants and print out discount coupons.
I had a great stay here and for the price point, it was well worth it.

Date of stay: April 2019
Trip type: Traveled with friends
1  Thank tdotm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rihgaroyalgran, お客様担当マネージャー at Rihga Royal Gran Okinawa, responded to this reviewResponded May 13, 2019

Dear tdotm,

Thank you,for sharing your review and for choosing to stay at our hotel during your journey in Okinawa.

We were delightful to hear that you were satisfied with our location , staff and guest room;however,were disappointed to learn that you had a uncomfortable feelings with the carpet and Window.

We have scheduled deep cleaning of our guest rooms and we would be able to welcome you back to our hotel with clean carpet.

We hope to welcome you back to our hotel in near future.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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