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“Good english speaking staff”

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Double Tree by Hilton Naha
Ranked #10 of 110 Hotels / Ryokan in Naha
Certificate of Excellence
London, United Kingdom
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Good english speaking staff”
Reviewed November 12, 2013

The staff at the hotel spoke good English which can be rare in Japan. The room is comfortable and it's not as small as we expected.

Location is great, very close to the monorail station and the main bus station. The main tourist/shopping street is about a 10-15mins walk.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank reeksie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Double Tree by Hilton Naha at Double Tree by Hilton Naha, responded to this review, November 18, 2013
Thank you very much for staying with us at the DoubleTree by Hilton Naha, and thank you very much for taking your valuable time to place comments for us.
It is our greatest pleasure to know that you have enjoyed your stay. We would like to also thank you for your inputs about our convenient location, and most of all our proud friendly staffs. We truly thank you for your nicest comments.
Thank you once again, and we look forward to welcoming you again to the DoubleTree by Hilton Naha in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,084 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Sacramento, United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 4, 2013

Great staff, clean facilities but needs more space in the rooms, food service at night and some TV choices in English. The front desk staff is very good and were helpful finding other food services outside the facility.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jack M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Naoki Oto - General Manager at Double Tree by Hilton Naha, responded to this review, November 5, 2013
Thank you very much for staying with us at the DoubleTree by Hilton Naha, and thank you very much for taking your valuable time to give us your thoughts.
We all appreciate your kind comments about our staff and our convenient location. This will be shared amongst all the management and the staff.
We value our customer’s opinions about us to serve you in any better way. So should there be anything else that we can do to make your stay more comfortable and enjoyable, please let us know.
Thank you once again, and we look forward to welcoming you again to the DoubleTree by Hilton Naha in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, North Carolina
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 31, 2013

Business trip (solo), stayed at the Double Tree by Hilton. Adjacent to Asahibashi monorail stop #6, it is very convenient to the airport. One stop north (#7) and the shopping and restaurant area is a short walk. Ryubo department store is right off the monorail at stop #7. Hotel rooms are small, but normal size for Japan, Room and bathroom are clean and fresh. Bed is comfortable with good pillows. A nice work desk and chair are useful for working people. Not much on TV in english at all, BBC & CNBC (ugh). Staff are all friendly and helpful. Riverside restaurant in the hotel has a good selection and everything I had was very nice. Room service was prompt as well. Mini-fridge in the room is good, and ice machines on several floors is a plus. Really, no complaints, just a good stay for me. Lawson market is a short walk from the hotel for snacks, etc.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BigDing0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Naoki Oto - General Manager at Double Tree by Hilton Naha, responded to this review, November 5, 2013
Thank you very much for staying at DoubleTree by Hilton Naha and for spending your time sharing your experience with other travelers.
It is our greatest pleasure to know that you have enjoyed your stay. We would like to also thank you for your inputs about our convenient location, and most of all our proud friendly staffs. We truly thank you for your nicest comments.
Thank you once again, and we look forward to welcoming you again to the DoubleTree by Hilton Naha in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taipei, Taiwan
1 review
Reviewed October 28, 2013

The use of the Hilton's 50th anniversary this year, hit a 50% discount when booking the room, even though mortar Kokusai tram ride, but one station to ~ and a tram stop is next flyover, walk is the hotel entrance , has a lift can take the footbridge, traffic on fairly convenient, family Mart convenience store a short walk, about 5 minutes, but does not affect; hotel staff to help us collect the parcel, but also help us to forget the table in the room postcard returned to Taiwan after returning home two days they received, the high efficiency is really good, service personnel have a smile on his face, but also met up speaking Chinese staff, really good accommodation experience

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Hsin YI L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Naoki Oto - General Manager at Double Tree by Hilton Naha, responded to this review, November 18, 2013
Thank you very much for staying with us at the DoubleTree by Hilton Naha, and thank you very much for taking your valuable time to give us your thoughts.
It is our greatest pleasure to know that you have enjoyed your stay, and we truly appreciate your kindest comments.
We highly appreciate your comments about our convenient location, which is near the bus terminal, and the monorail station.
We here at the DoubleTree by Hilton Naha looks forward to welcoming you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yokohama, Japan
1 review
Reviewed October 23, 2013

Hotel located at one of the monorail stops. This made it extremely convenient to travel to and from airport and around town. One stop away from Kokusai dori, the international shopping street where restaurants are in abundance. Sam's, teppanyaki restaurant, is definitely worth a visit. Friendly and helpful staff with a good command of English.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Cecilie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Naoki Oto - General Manager at Double Tree by Hilton Naha, responded to this review, October 28, 2013
Thank you very much for staying with us at the DoubleTree by Hilton Naha, and thank you very much for taking your valuable time to give us your thoughts.
It is our greatest pleasure to know that you have enjoyed your stay.
We all appreciate your kind comments about our staff and our convenient location. This will be shared amongst all the management and the staff.
We here at the DoubleTree by Hilton Naha looks forward to welcoming you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
okinawa, Japan
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 23, 2013

I like Double Tree in genreal, but this Double Tree in Okinawa is the worst hotel I have ever stayed ; poor meals. There are bunch of good resturants in town, so if you have to stay in the hotel, you might wanna get lunch and dinner outside.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Maiko N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Naoki Oto - General Manager at Double Tree by Hilton Naha, responded to this review, October 28, 2013
Thank you very much for staying with us at the DoubleTree by Hilton Naha, and thank you very much for taking your valuable time to provide your feedback on Tripadvisor.
We really appreciate you sharing your experience and I can assure you that your comment on the restaurant menu has been noted and shared amongst the management team for improvement and further review.
We value our customer’s opinions about us to serve you in any better way. So should there be anything else that we can do to make your stay more comfortable and enjoyable, please let us know and and hope that you are willing to give us another chance in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
121 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed October 16, 2013

location - convenience located, next to the yui-rail station. 10mins walk can bring you to the famous Kokusai street
staff - very friendly & helpful staff. and they all speak fluent english
room - clean. but lack of light above the desk in the triple bed room. free in-room wifi is working perfectly
car park - just behind the hotel block with reasonable 500yen per night

Room Tip: request non-smoking floor on reservation if you don't smoke. i don't have problem as other t...
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ESY222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Naoki Oto - General Manager at Double Tree by Hilton Naha, responded to this review, October 21, 2013
Thank you very much for staying with us at the DoubleTree by Hilton Naha, and thank you very much for taking your valuable time to place comments for us.
It is our greatest pleasure to know that you have enjoyed your stay. We would like to also thank you for your inputs about our convenient location, and most of all our proud friendly staffs. We truly thank you for your nicest comments.
Thank you once again, and we look forward to welcoming you again to the DoubleTree by Hilton Naha in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Double Tree by Hilton Naha

Property: Double Tree by Hilton Naha
Address: 3-15 Higashimachi, Naha 900-0034, Okinawa Prefecture (Formerly Hotel Solvita Premier Asahibashi)
Phone Number:
Location: Japan > Kyushu-Okinawa > Okinawa Prefecture > Naha
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Suites
Hotel Style:
#4 Luxury Hotel in Naha
#8 Romantic Hotel in Naha
#10 Family Hotel in Naha
#11 Business Hotel in Naha
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Double Tree by Hilton Naha 4*
Number of rooms: 228
Reservation Options:
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Also Known As:
Solvita Premier Asahibashi Naha
Double Tree By Hilton Naha Okinawa Prefecture

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