This was our third time to Okinawa, so I guess I know what to expect for what I pay. The hotel is located conveniently close to the airport and next to the convention center. If you are there for business, you may not have too many other options combining that with a resort hotel. It is mostly clean (except some walls on the basement) and the architecture/design is nice. Now, we were staying in one of their nine superior suits (60 square meters) of the main building which appeared to have been renewed quite recently and was adequate in terms of space, but not well furnished to meet the 400+ USD/night rate we had paid. The working desk was too tiny, even smaller than what you may see in many ordinary hotel rooms. The TV had no major English channels, which was extremely odd, as channels such as CNN or BBC are standard for a hotel of this level in this country. An odd thing about the room was that there was no iron/press in the huge room, and you had to call the front and ask to borrow one. Another big disappointment happened with the room service on one of these expensive days; our room was not serviced until afternoon. We were a couple with a child in the room, but they left only two large bath towels every day. It is not hard to imagine that a family of 3 may need more towels in 24 hrs, so I called them at around 11am and asked for fresh towels. They said OK, but the room service staff came with the towels after more than 3 hours. I already had to take shower and dry up using wet/used towels. Be ware that the front staff and most others were unable to efficiently communicate in English, and that is another disadvantage for a 5 star facility. There was no guard in the parking lot to guide drivers for parking, another substandard point for a big hotel. There was no pool-side bar/restaurant open in late June. The beach in the photos is a public beach quite distant from the hotel, and so the hotel is not a beach resort. In addition, the backdoor way towards the beach is partially unpaved, and therefore it is not suitable for a baby car. The cheering and drum noise from the baseball stadium virtually ruined our relaxation time for a few hours for two days. Some of the spa/pool staff were not as friendly they should have been. The mini bar has no snacks, and even the smallest mineral water bottle is charged at the rate of 315 JPY per bottle. The restaurants are not bad, but the dinner is ridiculously expensive. If you have to stay there try the Italian restaurant as the others have little to impress for breakfast. There is no wireless internet in the room, and the reception of the cellular network is rather poor and unstable. Overall, the hotel needs improvement of service and staff training to meet 5 star standards of the day.
- Official Description (provided by the hotel):
- The Laguna Garden Hotel is a deluxe class resort that sits amongst lush, beautiful greenery on the coast of the East China Sea. With a multitude of facilities and quick access to the Okinawa Convention Center, the hotel is a perfect holiday destination or refuge from a day of business. ... more less
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- Also Known As:
- Ana Laguna Garden Ginowan
- Hotel Ana Laguna Garden
- Laguna Garden Hotel Okinawa Prefecture/Ginowan, Japan