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All reviews public bath train station buffet breakfast convenience store check in was a breeze japanese hotels big family room all you can drink comfortable hotel mins walk away twin room third floor night stay the hotel offers souvenir shop good size recommend this hotel
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Reviewed April 29, 2019

Location: Good and easy to get to. Just opposite, it has a convenience store. It has a parking area just nearby and this is free. walking 10mins, you can get to some restaurants
Service: Check-in is fast and easy
Room: this is clean and big
Price is reasonable for a family to stay.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank Forrest03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobeTrotting803258, 支配人 at Beppu Kamenoi Hotel, responded to this reviewResponded April 30, 2019

"Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
"

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2019 via mobile

I never had so humiliating experience in my whole life. Angry looking male manager couldn't understanad my english and he got angrier when he finally understood. All I ever wanted is if he can make reservstion for family bath at tourist destination bcuz I don't speak Japanese. Next thing I remember is he was shouting at my face 'no reservation service in my hotel!!!' times 5. Jesus! Why is he working in hospitality? If he feel so miserable? I felt so bad when I see his face. Yesterday staff made reservation for me. I asked him the samething I asked her yesterday at the same hotel. He didn't have to shout to the customer. I should have got refund for tonight's stay. He have ruined my whole day in Japan and that was racist. Kamenoi hotel have no respect for the customer.

Date of stay: January 2019
Trip type: Traveled with family
4  Thank Escape729360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobeTrotting803258, 支配人 at Beppu Kamenoi Hotel, responded to this reviewResponded January 23, 2019
Google Translation

이번 여행에 저희 Beppu Kamenoi Hotel을 이용해주셔서 대단히 감사합니다.
그리고, 고객님의 의견에 답변이 늦어서 대단히 죄송합니다.
온천예약으로 인해 저희 직원의 태도에 대해 불괘감을 끼쳐 드려 대단히 죄송합니다.
고객님께 만족을 선사하는게 호텔을 운영하는 저희에게는 최우선의 목표이오나, 이런 불상사를 고객님께 안겨드려, 깊이 반성하고 있습니다.
다시는 이런일이 발생하지 않도록 전직원에게 문제점을 공유하고, 최고의 서비스를 선사할수 있도록 최선을 다하도록 하겠습니다.
바쁘신 와중에도 귀중한 의견을 보내주셔서 대단히 감사드리며, 실수를 만회할수 있는 기회를 주신다면 대단히 감사하게 생각하겠습니다.
저희에게 다시 고객님께 더 나은 서비스를 제공할 수 있는 날이 오기를 간절히 기대하고 있겠습니다.
감사합니다.
Beppu Kamenoi Hotel 총지배인 나카시마

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Reviewed December 24, 2018 via mobile

Stayed with family on the 10th of Dec 2018 in a triple rm.

Took taxi from Beppu train station and paid 750 yen.Check in was a breeze since there were no tour groups when we came.

Its has its own inhse hot bath so u see quite a few guests with yukata's walking around .

Loved the room .Clean with very comfortable beddings.Had dinner at the restaurant on the 1st level and breakfast on the 2nd level.Breakfast is on both 1st and 2nd level .u can choose.

Overall a very pleasant stay.

Date of stay: December 2018
Trip type: Traveled with family
Thank Gan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobeTrotting803258, 支配人 at Beppu Kamenoi Hotel, responded to this reviewResponded December 25, 2018

Thank you for staying with us this time.
It seems that it was a stay that you could relax and is most important.
We are waiting for the staff to meet you again.

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Reviewed November 19, 2018

I Stayed in Beppu in 4 different hotels and of all the ones I have stayed in before this is my favorite. first of all, the rooms are nice and large the service is excellent and I love their Onsen. As is very popular in Beppu the hotel has its own spa and Onsen in the third floor. it was very refreshing.

It is not a five star hotel however in terms of fulfilling my business needs it is excellent.

One of the beef that I have with most Japanese restaurants is that they don't serve eggs made to order in breakfast but instead they serve scrambled eggs, sausage and bacon in breakfast. they also offer an extensive Japanese menu for breakfast but I have never been too crazy about that.

The check in and check out was very quick and efficient, the staff were courteous and overall I Had a good time. If I had taken my kids I think they would have had a good time as well as the third floor has kids play areas an a shop.

It is 5 minute walk from the Beppu station which is also very convenient.

Date of stay: November 2018
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank RouhamM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobeTrotting803258, 支配人 at Beppu Kamenoi Hotel, responded to this reviewResponded November 20, 2018

Thank you for staying at this time.
It seems that it was a stay that you could relax and is most important.
We sincerely wish to patronize Beppu Kamenoi Hotel in the future.

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Reviewed November 12, 2018 via mobile

We stayed at this hotel for 1 night, it's around 10 minutes work from Beppu station, the room is clean and spacious. Yukata is provided for the guests. The bed is big and comfy. Inside the Onsen changing area is equipped with hairdryer and lockers. The Onsen is wonderful!

There are 3 restaurants in the hotel and a souvenir shop.

Lawson (convenience store) is right across the road. The store is big and has everything you need.

I had a wonderful stay at this hotel. Enclosed the view from the room. The twin room is only around USD70 included unlimited Onsen entry.

Date of stay: October 2018
Trip type: Traveled with friends
1  Thank Kay6_travela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobeTrotting803258, 支配人 at Beppu Kamenoi Hotel, responded to this reviewResponded November 13, 2018

Thank you very much for using Beppu Kamenoi Hotel this time.
It seems to have been a satisfying stay and we are most glad.
We are waiting for the staff to meet you again

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