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Reviewed September 30, 2012

I don't recommend this hotel to solo traveler who like to keep things practical and don't speak japanese. The big draw for me was the onsen on the rooftop and view. I was looking for something better than the relatively inexpensive hotels i use to stay in while in Japan.

This place is not just than a hotel: it's a huge, self-contained, holiday compound, made of 3 connected buildings, with multiple restaurants, traditional "banquet" areas, karaoke, video game arcade, shops, onsens, swimming pool.. to give an idea about the size, it was a 15mn walk to go from my room to the pool, which is why the hotel has a bus service just to move people from one place to another!

As another reviewer said, it is like a cruise. It is very very crowded, and felt like a club of old japanese people and families, all dressed in yukata, which is nice in many ways, but make you feel a bit out of place. We were really a minority of non-japanese people.

My room was western and japanese at the same time: western beds and bathroom, with a nice tatami room with table, chairs and TV. While the tatami part was really nice, the western part was very dated, straight from the 80s. There is no internet in rooms, not even with ethernet cables. Maybe it will be a selling point someday. You have to go in the lobby to get some wifi.

I have no idea if the onsen is great, simply because the staff didn't let me in, nor did it explained me why. Most of the staff has very little command of english, and the onsen staff has none. This was a big letdown. There was probably a way to solve that, but considering the distances between the buildings, the fact that the staff speaks little english, and that the onsen was probably over-crowded anyway, i decided to abandon the idea altogether.

Date of stay: September 2012
  • Trip type: Traveled solo
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10  Thank Luc B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2012

I have been to many 4 or 5 stars hotels around the world. There is none look like Suginoi in Beppu. There is not a clock in the room. The room is smelly. The floor, corridor and many spots are dated--need major renovation. I slept with runnig noise from above and outside the room. There is no body lotion. Messive people walk back and forth. You cannot expect privacy. Provided hotspring baths are opened for outside people, not just for hotel guests. Imagin of more than 100 people together in the dinning room. Far away seaview is expected. There is nothing to complain, as well as nothing to impress. You will feel like you go to a public pool. So, it may be a 5 stars public amusement.

Room tip: choose elsewhere
Date of stay: September 2012
  • Trip type: Traveled with family
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7  Thank Anutara T
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2012

I had a great time staying at this hotel because there is so much to do. Endless amounts of food to eat, bowling, watch the light shows, and even the soak in the pools/hot spring pools. Some of the views from the hotel are really nice because it faces the ocean. The buffets are really good, especially the dessert menu...LOL....Anyways definitely worth the trip...

The only problem that we had was no wifi in our room, but only in the lobby. This is a great place for families/couples

Date of stay: September 2012
  • Trip type: Traveled with family
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Thank Bob W
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2012

With the great pictures on the website and a travel agent telling us that this was the best of beppu we were expecting a lot. We were a bit disappointed. The room was large and clean but hardly worth the price we paid for it. The dinner and breakfast buffets were excellent, and almost made up for the let down of the room. We were also very excited for the picture esque pools but alas it you have any visible tattoos you are not allowed to go in. I would not stay here again. There are better hotels in Beppu.

Date of stay: September 2012
Trip type: Traveled as a couple
1  Thank Fiatstud
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2012

wonderful but internet is ONLY in the reception!!! what a shame!!

Date of stay: July 2012
  • Trip type: Traveled as a couple
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Thank PaperinaViaggiatrice
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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