The first twin room given to us was next to the elevator and clearly was the smallest room in the hotel. As soon as we saw the room, we asked for a larger room but the staff said there was none available for our first night. After much discussion, the desk clerks let us upgrade, for an additional fee, to a larger room for our next three nights but we spent the first night in the tiny room. There was so much furniture taking up so much floor space that it was almost impossible to find room to open one suitcase, let alone two. It was nearly impossible for two people to move around the room at the same time. Our second room, was a corner twin room and was very much larger than the other one. There were two windows and the room had plenty of light. The wired internet in the room worked just fine. I think we would have been miserable if we had to spend four nights in that first room. Our rating is based primarily on our newer, larger room, but we had to consider the small crowded room as well.
Although the staff spoke little English, there was one gentleman upon whom they were able to call who had excellent English and who was very pleasant in responding to our requests and questions. The rest of the staff were quite reserved, possibly because they were nervous about dealing with English speaking clients.
We left an item behind and tried to contact the hotel by email. Our messages went unanswered - perhaps because of the language issue. When we arrived in Nagasaki several days later, we had the concierge telephone Hotel Arthur to arrange for the return of our item. We were pleased that it had been saved - it been 3 days since we departed. We paid for the shipping and Hotel Arthur forwarded it to us and it arrived in two days. We appreciate their kindness in wrapping and sending the package to our hotel in Nagasaki.
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