Room and onsen are very nice. However, service is so poor. For hotels in Japan, they don’t have bellboy. This hotel is the same but they have luggage trolley at the first floor. When I planned to check out, I needed to bring trolley to my room because I had many luggages. The lady at the first floor told me that they did not allow me to bring trolley to my room but I can call front desk and they will send someone to help me. After, I called front desk and male front desk picked up phone call. He was ok to send someone to help me. Finally, I waited for a long time but nobody came to help me. I needed to call my friend to come to my room to carry my luggage. When I stay in Japan, I have very good experience with every hotels. I was so disappointed with this hotel and will not stay here again.

Room was clean and comfortable. Location of the hotel was great as it was just beside Huis Ten Bosch which was a great place to go for kids and family for vacation. There was a special gate to go to Huis Ten Bosch directly from the hotel. It was really very convenient. Buffet breakfast was good and delicious but there were always a lot of people and we had to queue up for quite a long time for a table. Hotel staff were polite, friendly and helpful. A great place to stay for holiday while visiting Huis Ten Bosch.

We took an early train and reached Huis Ten Bosch before noontime. Therefore, we went to the park first. Hotel Nikko is just next to the park so we went for check-in at 4pm and freshened up under an extremely hot weather. There is a shortcut (2 minutes walk) from the park to the hotel which is specially for hotel guests and you can re-enter to the park through there.

Hotel room is clean and the bed is very comfortable. There is a vending machine on each guest floor and they didn’t mark up the price as the other hotels might do it.

The service is good even the staffs work in a busy hotel. They performed very professional and polite. Really appreciated their good efforts!