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“Friendly staff and good customer service”

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Nest Hotel Kumamoto
Ranked #16 of 93 Hotels / Ryokan in Kumamoto
Reviewed December 24, 2011

Typical Japan hotel with a smaller room than western style. It is ok for Asians but I doubt that Americans or Europeans would find the size of the room and the bed a bit small. The english-speaking staff is as friendly as your buddy to offer you all sorts of advice and smile. Even more I stayed here for 1 night but I came back a day after I moved out but they still offered me a temporary baggage storage which was the plus. This service could be turned down in another hotel in Japan so my stay here was a pleasant one.

  • Stayed: November 2011, traveled with friends
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Thank LionOnLive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed May 9, 2011

This is mostly positive. The hotel is located between the train station and the Castle. So you can take the tram (A line), get off at Karashima Cho, walk left for about 15 mins, past Dormy Inn, hotel is on the left. Warning: the tram costs Yen 150 and may be crowded, causing some discomfort when you exit. A taxi might be more reasonable. I took a taxi from the hotel to the castle, cost about Yen 650. But you can take the A or B line 2 stops farther and walk uphill to the Castle. The tram will announce in English when you get to the Castle stop.
When you return to the RR station, the tram isn't crowded, so luggage isn't a problem. But remember to take the A line. The B line does not go to the main RR station. I made that mistake and had to backtrack. The trams have clearly marked letters A or B on the front and back, but generally all announcements are in Japanese. So get a tram map from the internet, or at the station, or on the tram itself. There is a Yen changer at the back of the tram. Everybody gets on in the rear and exits and plays at the front. Drivers are courteous.
One last thing. The fridge in my room was broken. Next day I wrote a note in English with a drawing and informed staff. Upon my return in the afternoon, the fridge was fixed. So good response Chisun Hotel.

  • Stayed: May 2011, traveled solo
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1  Thank AsianStanley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2010

My wife and I were on a sight-seeing trip around Kyushu island during the cherry blossoms season of 2010 (late March). We stayed one night at the Kumamoto Chisun Hotel and felt completely satisfied with our experience.

Kumamoto turned out to be much larger than we expected, with lots of traffic. Staying in a hotel with good location makes a big difference. In this respect, we were very lucky to choose Chisun.

The hotel is just a short walk (less than 10 minutes) from the magnificent Kumamoto Castle, which is made even more majestic by the cherry blossoms along the moat. We have seen many castles and palaces in Japan, but this one is among the most impressive.

The hotel is also a short walk from the popular shopping arcade with an array of restaurants and stores. The main street (called Ginza) is fully covered and closed to traffic. It was a bustling place on Saturday night when we were there and most of the restaurants were fully booked. We could not get a table at our top three choices, but we got one at a very nice izakaya.

Our room at Chisun is cozy, if smallish, with comfortable bed and a nice layout. The breakfast was wonderful -- with a large selection of both Japanese and Western food. The staff is very courteous and professional. I had no difficulty communicating in English.

The hotel has a parking lot for guests, but our rented car exceeded the height limit. So we parked at a commercial lot right behind the hotel.

  • Stayed: March 2010, traveled as a couple
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Thank Chadzilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
An Agoda Traveler
Reviewed January 3, 2010

  • Stayed: January 2010
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
An Agoda Traveler
Reviewed December 7, 2009

  • Stayed: December 2009
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Thank An Agoda Traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed November 9, 2009

We spent one night here. It was our second night in a Chisun hotel in Kyushu. Clearly, like many Japanese business hotel brands and motel brands around the world, the brand has a certain style and look across all its hotels. This hotel seemed about 3 or so years old and was perfectly acceptable for one night. We were not surprised by the small size of the room after a previous stay in a Chisun hotel, and several in other Japanese business hotel chains. However, you would probably struggle if you were staying several nights and wished to unpack your luggage as there would be nowhere to put anything other than hang 3 or 4 items on an open rail. Our room was a standard twin room - but perhaps they have larger rooms, if you need more space. The bedroom area is very compact with little space to place much luggage and walk around, but well enough designed that you can manage if you are tidy. The bathroom, as in the previous hotel, is very compact, but again, well enough designed that unless you are over 6 ft tall, you will probably manage fine. The towels were small but absorbed well enough. As a woman, my usual gripe with small bathrooms is not enough space to lay out my various toiletries and such stuff. A small shelf and more hooks might have helped here. The biggest gripe I have with the hotel is that, while we did not expect the reception staff to speak much English, they seemed reluctant to try to listen to us as we spoke carefully and slowly - most unusual in Japan where service is generally faultless. Also, the whole reception area was always very smoky as it was where businessmen seemed to wait for colleagues to meet up, smoking as they sat around.

The hotel is about 2 or 3 blocks from the nearest tram stop, not too far to drag trolley bags, not ideal with more luggage unless you took a taxi. The hotel is a very short walk from of the Kotsu centre which is the main bus terminal for local and regiional buses. Also, in the basement level below the bus terminal are several simple restaurants, and there are more in the adjoining department store. However, be warned - they close from around 7.30 pm at night so if you wish to dine here, eat early. There are 1 or 2 coffee shops open from around 7.30 in the morning, plus one convenience store near by. For a larger choice of places to eat and more interesting shops, you need to walk to the covered, pedestrianised arcades the far side of the department store, past the tram stop.

If you have time to spare in Kumamoto, the castle is certainly worth a visit - there are some very interesting artifacts inside the building itself and it is architecturally interesting and very well restored.

The small gardens at Suizenji-jo are well kept and attractive, with some notable old trees. They are located in a suburb to the east of the city centre. reached by bus or JR train on the Hohi line.

  • Stayed: October 2009, traveled as a couple
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2  Thank SussexWorldtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
An Agoda Traveler
Reviewed November 6, 2009

  • Stayed: November 2009
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Thank An Agoda Traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Nest Hotel Kumamoto

Address: 4-39 Karashimacho, Chuo-ku, Kumamoto 860-0804, Kumamoto Prefecture
Location: Japan > Kyushu-Okinawa > Kumamoto Prefecture > Kumamoto
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #16 of 93 Hotels / Ryokan in Kumamoto
Price Range: $40 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Nest Hotel Kumamoto 3*
Number of rooms: 201
Official Description (provided by the hotel):
”Comfort that makes you feel at home” At nest, we provide you with at-home relaxation on your trip. We expect our HOTEL to be a place where you feel comfortable when you want to relax and see a morning before an important event. ... more   less 
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