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1 - 6 of 168 reviews
Reviewed July 9, 2018

The hotel lies right across the Kumamoto castle giving a nice view of the castle. Unfortunately due to the reconstruction work, the castle is not as visible as it used to be.

The staffs were helpful but the room seemed a bit old that it requires renovation. The bed size was perfectly fine for one and the other amenities in the room all worked all good.

Date of stay: July 2018
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
Thank Vialey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2018 via mobile

Ugly building from the outside. Inside a clean well-equipped room. Housekeeping didn't work Mondays but we were offered free breakfast instead. Upon our return from the breakfast (a well furnished buffet with Japanese and western fare) we found a bag with clean sheets, towels, tooth brushes etc.

Date of stay: May 2018
Trip type: Traveled as a couple
Thank Fred W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2017 via mobile

The rooms are spacious for Japanese standards but not very clean. There was mold in the bathroom en the lighting in the room is inadequate. There was a light at the bed and at the entrance so in the evenings I could hardly see in this room. This neighbourhood is filled with hotels so I suggest you look further..

Date of stay: October 2017
Trip type: Traveled with friends
Thank Stella P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2017

Very bad hotel , mold in the bathroom and dirty room
This hotel needs absolutely to be remodeled , it is a shame to stay on the market ;
staff not friendly , after the eartquake the castle has been disroyed so there is no reason at all to go to Kumamoto

Date of stay: July 2017
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank otcteam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2017

We stayed at the Ark Hotel Kumamotojo Mae for one nights and it was a really good price-value. The hotel is rather old and you can see that on the rooms – they are not really dirty but old and e.g. one of the chairs should have been replaced quite a while ago. However, we did not expect anything newer in the first place and for the price and one night it was alright. Especially as the price includes breakfast for two (a buffet with a medium range of choice for Japanese and Western breakfast – also suitable for vegetarians). In addition the view is really nice – just "opposite" of the Kumamoto Castle. The upstairs restaurant is also nice for a dinner and with side dishes you can also get there a decent vegetarian dinner.

Service 8/10
Location 8/10
Cleanliness 7/10
Room/Facilities 6/10
Price-Value 10/10 (¥ 6.300 incl. breakfast)

Date of stay: May 2017
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank AriSinclair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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