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All reviews bring home train station room was spacious shower curtain min walk communicate in english would stay here again on foot business hotel lots of restaurants one night the hotel staff shopping street hotel is located theme bear souvenirs
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Reviewed December 29, 2018 via mobile

Seriously the service was quite disappointing. When i asked for an English map, the female staff at the front desk unexpectedly showed a very annoying face to us (I swore I asked in a very polite way). The cleanliness of the hotel was just ok. I mean I had stayed in 6 different hotels in my Japan trip but the cleanliness of this hotel was just ok. Some of the hotels i stayed in were really small but the bathroom was far much cleaner and the bed was more comfortable. Location-wise, it is convenient, just a 10-min walk to the main tourist areas. yet, with a similar price, I m sure there are also other hotels which are as convenient as this one. Overall, I dont think i will stay in the same hotel if I travel there again in the future.

Date of stay: February 2018
Trip type: Traveled with family
Thank HKKay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 23, 2018 via mobile

Extremely pleased that we got upgraded to Kuma room albeit we book through third party website. For this room, guests can take away some Kumamon souvenirs available in the room.

Staffs are able to communicate in english and gives good directions.

The location is good as a 3 min walk will lead you to the busy shopping arcade with lots of restaurants.

It is evident that the rooms had been refurbished as it looks new and clean.

Again, highly recommended.

Date of stay: December 2018
Trip type: Traveled with family
Thank jacqwong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MitsuiGardenHotelKM, フロント オフィス マネージャー at Mitsui Garden Hotel Kumamoto, responded to this reviewResponded December 24, 2018

Thank you for your stay at Mitsui Garden Hotel kumamoto and sharing your evaluation.
We are pleased to hear that you were satisfied our service.
We are proud to get a good score from you.
Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel kumamoto once again.  

MitsuiGardenHotel Kumamoto
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2018 via mobile

It was a nice place to meet and have lunch with friends. You can reserve a special room to eat with 30 or more friends and have some programs and picture taking. The Christmas decorations are very beautiful and you would be very happy to look and walk around it and take your with friends. The buffet selections are very good. You can order some foods that are not in the tables.

Date of stay: December 2018
Trip type: Traveled with friends
Thank higashidewil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MitsuiGardenHotelKM, フロント オフィス マネージャー at Mitsui Garden Hotel Kumamoto, responded to this reviewResponded December 16, 2018

Dear Sir / Madam,

Thank you for your kind review and recommendation.
We appreciate your valuable feedback.
we are looking forward to welcoming you on your next visiting.

Mitsui Garden Hotel Kumamoto
Front Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 17, 2018

If you are a fan of Kumamon, go ahead to book the Kuma bear theme room in this hotel, it is definitely worth the stay. The room was spacious, clean and nicely decorated with Kumamon items - the pillows, the cups and even the shower curtain. And the mascot bear will surely melt your heart. The best part was, the hotel prepared some souvenirs in the room for the guest to bring home! How lovely...!

The hotel staffs were friendly and helpful, Really love this hotel for it's convenient location to the bus terminal and to the shopping area. I enjoyed my stay here for my birthday night and will surely come back again if have the chance.

Thank you.

Room tip: Booked from Agoda for a lower rate
Date of stay: October 2018
  • Trip type: Traveled solo
    • Location
    • Rooms
    • Service
Thank vvlim333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MitsuiGardenHotelKM, フロント オフィス マネージャー at Mitsui Garden Hotel Kumamoto, responded to this reviewResponded December 4, 2018

Thank you for your stay at Mitsui Garden Hotel kumamoto and sharing your evaluation.
We are pleased to hear that you were satisfied our service.
We are proud to get a good score from you.
Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel kumamoto once again.  

MitsuiGardenHotel Kumamoto
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2018 via mobile

What can you say about Japanese hospitality, it's always consistently excellent and this hotel is excellent for visiting Kumamoto. Located in the heart of the city so it's very easy to dine and sightseeing.

Date of stay: August 2018
Trip type: Traveled with friends
Thank kslkk77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
三井ガーデンホテル熊本, フロント オフィス マネージャー at Mitsui Garden Hotel Kumamoto, responded to this reviewResponded August 18, 2018

Dear Sir / Madam,

Thank you for staying with us and for your kind review and recommendation.
We are delighted to note that you had a pleasant experience on that your stay with us:
and appreciate your valuable feedback on our rooms and amenities as well as our services.
We have been trying all our best to provide excellent service to every customer who visit here in happily with comfortable stay. Your valuable feedback is highly valued by us and is very important for the hotel to keep improving our service quality.

Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us.

Mitsui Garden Hotel Kumamoto
Front Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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