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All reviewsthe club loungehakata stationihg memberholiday innihg hotelsminute walkfitness centergood sizeroom was largetrouser pressjapanese restaurantsingle bedstandard roomconvenient locationan upgradeclose to the airportvery nice hotel
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Reviewed October 11, 2017 via mobile

Convenient to the train station. Very small rooms as compared to most western chains. Interior lighting was very poor. Biggest issue was the fitness center, where the temperature was 28C, much too hot. Breakfast was average.

Stayed: October 2017, traveled on business
2  Thank rsw7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANACPFukuoka, Manager at ANA Crowne Plaza Fukuoka, responded to this reviewResponded October 13, 2017

Thank you very much for staying at ANA Crowne Plaza Fukuoka and sharing your experience with us. First of all, thank you for bringing some issues about our room interior and equipment at the fitness center as you mentioned in the comment.
We should consider that replacing some of old furniture and fixing some of facilities to be fully functioning. We will share your comments with our team and definitely work hard to live up to your expectation. We hope to have the opportunity of welcoming you back in the in the near future.

Yours Sincerely,
ANA Crowne Plaza Fukuoka

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Reviewed September 30, 2017

Friendly staff. Rates for dayrooms is high - availability of non-smoking rooms is low.
Within walking distance from Hakata station and the corner of Hard Rock Café - and a further 10min walk to the Kushida Shrine and the canals.

  • Stayed: September 2017, traveled on business
    • Value
    • Cleanliness
    • Service
Thank Michael_Falch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANACPFukuoka, Manager at ANA Crowne Plaza Fukuoka, responded to this reviewResponded October 3, 2017

Thank you for your staying with us and taking time to write comments for TripAdvisor readers. We are very glad to know that you enjoyed your stay with us. We hope to be able to welcome you again into our hotel in the near future. We are really looking forward to seeing you.

With my warmest regards
ANA Crowne Plaza Fukuoka

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Reviewed September 29, 2017

We stayed here for just one night during our short stopover at Fukuoka. The hotel was about 3 minutes walk from JR main entrance and is close to many restaurants and shops.

We were upgraded to a club room prior to check-in for being IHG Plat. The standard club room was the same size as a standard room (21 m2), but perhaps because of the added amenities, it actually feels cramped - something you would expect from a business hotel but not a Crowne Plaza. The interior of the room feels dated, TV with a super thick bezel, AC unit with only temperature control and the lack of power outlets.

The bathroom was also quite tiny, and the washlet was probably from 10 or 15 years ago. However, everything was spotlessly clean.

The club lounge was one of the best I have seen in a Crowne Plaza. The service was great, the food was delicious and the choices were plenty.

The service we received from everyone in the hotel was excellent, be it front desk, guest service or the club lounge. At the end of the day, this is all that matters.

  • Stayed: September 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Jim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANACPFukuoka, Manager at ANA Crowne Plaza Fukuoka, responded to this reviewResponded October 2, 2017

Thank you very much for staying at ANA Crowne Plaza Fukuoka, and thank you for taking the time to share your experience during your stay. We were delighted to read your feedbacks, also we shared your warmest voices for all of our staffs and will continue to improve our services and hospitality manners, however we could not make you satisfied with our room unfortunately, improving condition of rooms is one of our important tasks. Again thank you very much for telling us this issue, we are always pleased to take candid voice from our precious guest. We certainly look forward to the pleasure welcoming you back in the future.

Yours Sincerely,
ANA Crowne Plaza Fukuoka

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Reviewed September 6, 2017

I stayed here as I was attending a conference within the hotel. Firstly the conference facilities were very very good and with effective WiFi. My room was compact but had everything I needed. Loved the heated toilet seat ! Water pressure was great, shower over the bath and ample amenities available. Bed was very comfortable. TV options limited but why be in your room when there is so much to see. Good thing CNN now broadcast into Japan ! Food wise, the newly appointed Head Chef provided amazing conference food, the morning and afternoon teas were pretty as a picture and plentiful. Our Conference Breakfasts were unbelievable and the choice amazing. Buffet style breakfast in Crowne Café was the same. Staff overall were absolutely amazing. Incredibly attentive, helpful, respectful and despite any language barrier, were always able to assist in some way. In room WiFi was OK just not quite as strong as in the conference areas. Not a major issue. I thoroughly enjoyed my stay and would recommend the hotel to anyone heading to Fukuoka.

Room Tip: I always ask for rooms away from the lifts
  • Stayed: August 2017, traveled on business
    • Location
    • Rooms
    • Service
Thank Trudi0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANACPFukuoka, Manager at ANA Crowne Plaza Fukuoka, responded to this reviewResponded September 11, 2017

Thank you very much for staying with us and your review on Tripadvisor. We are very pleased to hear your overall experience of our hotel during your stay was memorable. We will continue to work hard to live up to your expectation for the future. We hope to have the opportunity of welcoming you back in the in the near future.

Yours Sincerely,
ANA Crowne Plaza Fukuoka

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Reviewed August 14, 2017 via mobile

My wife and I stayed 5 nights at the Crown Plaza Fukuoka. The service was great from the time we checked in. Everyone in the hotel is well trained and always ready to assist be it the concierge or front desk. The only thing is the rooms are a little squeezy but the great location of the hotel near the Hakata Station (10 mins walk) more than compensate for the lack of space.

Stayed: August 2017, traveled as a couple
Thank dsmyip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANACPFukuoka, Manager at ANA Crowne Plaza Fukuoka, responded to this reviewResponded August 19, 2017

Thank you very much for your review and praising our service. We certainly appreciate your praise and we will take your comments for further encouragement within the team to ensure personal service to welcome for our precious guest. We hope to see you again in the future..

Warm regards,
ANA Crowne Plaza Fukuoka


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