Initially, everything had gone well. We had arrived at the hotel early with our heavy luggage from Osaka and were pleasantly surprised to be told that our room was available. In our group I had a friend travelling along who was going to be staying with a local host later that evening and we decided to dump all our bags into the hotel room for safekeeping before heading out to visit attractions in Kyoto. Upon return, we were informed by the hotel front desk staff that rules said that three people were not allowed in the room and they would charge us 2000yen for my friend coming up to the room. It's completely unprofessional that the front desk had not informed about such rules until AFTER we had been up to the room, left our bags, headed out for the day in Kyoto and returned. And NO where is it stated in my booking vouchers, or in signs about external guests not being able to enter into guest rooms.Certainly an easy way for the hotel to earn a quick buck by preying on a guest's lack of knowledge.
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