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“Ridiculous Rulings with No Prewarning”

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Reiah Hotel Ohtsu Ishiyama
Ranked #7 of 44 Hotels / Ryokan in Otsu
Reviewed February 9, 2013

Initially, everything had gone well. We had arrived at the hotel early with our heavy luggage from Osaka and were pleasantly surprised to be told that our room was available. In our group I had a friend travelling along who was going to be staying with a local host later that evening and we decided to dump all our bags into the hotel room for safekeeping before heading out to visit attractions in Kyoto. Upon return, we were informed by the hotel front desk staff that rules said that three people were not allowed in the room and they would charge us 2000yen for my friend coming up to the room. It's completely unprofessional that the front desk had not informed about such rules until AFTER we had been up to the room, left our bags, headed out for the day in Kyoto and returned. And NO where is it stated in my booking vouchers, or in signs about external guests not being able to enter into guest rooms.Certainly an easy way for the hotel to earn a quick buck by preying on a guest's lack of knowledge.

  • Stayed: February 2013, traveled with friends
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3  Thank Melses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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77 - 83 of 151 reviews

Reviewed January 3, 2013

Hotel was in a great location but very basic. Compared to some places in Japan room was ok as far as room size. No internet in rooms, as advertised, had to go to lobby. Was noisy from traffic lights beeping. Rooms were clean and smoke free for non smoking rooms. Easy to do washing. Breakfast was nice. Next to train station so was easy access to Kyoto. Would I stay there again..... probably not. As a family we had to book 2 rooms.

  • Stayed: December 2012, traveled with family
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1  Thank bloorski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 12, 2012

Rooms were very clean and a very descent size compared to some of the other hotels that I stay at while in Japan. The hotel was a 2min walk from the JR line, which made it easy for travelling around. It was also very close to a number of restaurants and places to eat, and especially a place we found around the corner that had one of the best ramens that I've ever had!!
The staff were very helpful, as I was asking them if they televised the F1 Grand Prix, and they made some calls to find out for me. I also left a small tooth brush charger in the room, emailed them and they emailed me back straight away saying they good send it back to via post!
If I was to stay in Kyoto again, and hope I can again soon, I defiantly go back to the Reiah Hotel!

Room Tip: Ordered a single room (1 double bed), friends ordered a double room (2 double beds) For a little bi...
  • Stayed: November 2012, traveled with friends
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1  Thank DavideGalteri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2012

As I was looking for a triple room (choices being limited in the Kyoto area) I stayed with Reiah hotel which proved to be a very good choice. As pointed out already elsewhere the hotel is located directly next to the Ishiyama tain staition, thus providing easy access to Kyoto on regular basis (trains running until late at night, every 15min during daytime). Considering that Kyoto's places of interest are spread out over the whole city and beyond (hence much travel is involved to see them) Reiah hotel just outside the city is a good alternative to the more expensive downtown hotels.
Staff was friendly and we could check in upon arrvial before the official check in time. Our room was spacious for Japanese standards, well equipped and very clean. Wifi was available for free and fast. Breakfast was complentary, it consisted of some Japanese dishes, toast and croissants were availble, too. Overall, I can recommend the Reiah Hotel to anyone visiting Kyoto.

Stayed: December 2012, traveled with family
3  Thank Lasse23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2012

We are satisfied because the hotel is cheaper than the ones in Kyoto and approximately 13-15 minutes from Kyoto station,230 yen one way. Very clean and close to train station. The room is big if compare with the other hotels in Japan, Breakfast was good and staff was friendly although had problem communicating sometimes. We took about 8~10 mins walk to a local supermarket, ready made meals & other food is cheaper than Kyoto.

  • Stayed: November 2012, traveled with family
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1  Thank THERESA C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2012

The hotel located near train station, just 3 mins walk. If you arrived Ishiyama station, just go to the 2nd floor of the station, go straight and turn right, you can see this hotel from the station. The rooms is well equipped. We stayed here for 4 nights. The staffs are helpful and can speak English. The was 7-11 and many convenience stores around the hotel. The room is wuite small but it's ok for us. Anyway, there is a porn channel in every room ( but you have to pay). There is vending machine, microwave, washing machine and internet access.

  • Stayed: March 2012, traveled as a couple
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4  Thank TheSmallTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2012

The hotel is located a stones throw from Ishiyama train station which is 4 station stops outsde of Kyoto. There is a 7 eleven and a macdonalds just outside the hotel as well as numerous other convenience stores, both inexpensive japanese restaurants and bars and western food joints. About 10 minutes walk away is a very large supermarket department store. The room was large hich is quite rare in Japan and the internet worked well. The hotel is equipped with a laundrette, and the breakfast was simple but nice. The hotel reception staff were always friendly and helpful. Being 4 statons out of Kyoto at first seemed inconvenient, but I quickly found this to be a blessing as we could go for walks without the crowds.
Shopping Tip: Ishiyama is more of a small town located outside of Kyoto so shopping is very limited, mostly we shopped at the few stores in the train station complex or at the department store. For shopping we found the best place in Kyoto to be Gion which is directly accessible from Kyoto Station by bus. In Gion the main street is lined with shops selling beautiful local wares, with eat places everywhere and so many back streets of old style japanese buildings. However, at Kyoto Station itself there is an underground shopping mall which is wonderful for food, clothing and gifts.
The hotel is located a stones throw from Ishiyama train station which is 4 station stops outsde of Kyoto. There is a 7 eleven and a macdonalds just outside the hotel as well as numerous other convenience stores, both inexpensive japanese restaurants and bars and western food joints. About 10 minutes walk away is a very large supermarket department store. The room was large hich is quite rare in Japan and the internet worked well. The hotel is equipped with a laundrette, and the breakfast was simple but nice. The hotel reception staff were always friendly and helpful. Being 4 statons out of Kyoto at first seemed inconvenient, but I quickly found this to be a blessing as we could go for walks without the crowds.

Shopping Tip: Ishiyama is more of a small town located outside of Kyoto so shopping is very limited, mostly we shopped at the few stores in the train station complex or at the department store. For shopping we found the best place in Kyoto to be Gion which is directly accessible from Kyoto Station by bus. In Gion the main street is lined with shops selling beautiful local wares, with eat places everywhere and so many back streets of old style japanese buildings. However, at Kyoto Station itself there is an underground shopping mall which is wonderful for food, clothing and gifts.

  • Stayed: April 2012, traveled with family
    • Value
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5  Thank Monthi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Reiah Hotel Ohtsu Ishiyama

Address: 9-21 Awazucho, Otsu 520-0832, Shiga Prefecture
Phone Number:
Location: Japan > Kinki > Shiga Prefecture > Otsu
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #7 of 44 Hotels / Ryokan in Otsu
Price Range: $63 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Reiah Hotel Ohtsu Ishiyama 3*
Number of rooms: 83
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