This was our second ryokan stay during our trip in July. An excellent place, with exquisite food. The owners are very friendly. The lady owner does not speak much english, but she understands a lot. We had no problem communicating. We stayed as a family and the owner arranged for private onsen time for us, at no charge. When we came back in the middle of the day for a rest before heading out again, she made tea for us. We had dinner for the first night and it was so beautifully presented, and so delicious, we wish we could afford the kaiseki dinner the second night as well. I would say the dinner is worth the high price. I guess the key is to be open and willing to try new things - honestly we did not know some of the things we were eating but they all tasted delicious. When we asked what something was, she would tell us in Japanese and then get it translated to english for us. We stayed in 2 rooms: one was a private room linked to the main building by a bridge, and another room on the second floor. The private room had a beautiful view of the garden.
I found sleeping on the futon mats gave me a backache, but it was fine for the rest of my family. On the second night I put double the layers under the futon mattress and it was fine.
The only criticism I would make is that the property is a little old so there are parts of the carpet that are stained, and wall paper peeling off. However the rooms are very clean and the tatami mats in excellent condition.
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