We were especially impressed with the service at this hotel. We needed to leave the hotel early to catch a train and asked for a taxi. They said that taxis would not be available but arranged a driver for us and also gave us 4, 000 yen to spend in the hotel gift shop. We got by fine without Japanese. The onsen was lovely and the rooms were great. Food was also good and plentiful (almost too plentiful). A beautiful spot by the river in Nikko.
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