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8 - 13 of 369 reviews
Reviewed April 17, 2019 via mobile

This hotel is located about a 7 min ride from the Kinugawa onsen train station. No hotel shuttle service, so to get anywhere, it was by taxi, or an expensive town shuttle to the train station. Stayed for 3 days, and enjoyed the onsen, 5 separate pools on the 1 floor (one in the open air, 2 in an enclosed space with huge window, and 2 inside.). Each one had a different purpose, e.g., healing, aromatherapy, etc. The staff was friendly, always smiling, however, they don’t appear to be able to communicate “outside of the box”. The meals were buffet, with the dinner servings like a buffet kaiseki. Lots of variety, in various eye-appealing dishes. Quality of the toro sashimi was exceptional. Dessert options were plentiful, with several flavors of ice cream.

Date of stay: April 2019
Trip type: Traveled with family
Thank GinaBRU
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2018

We had a lovely 3 nights stay at this hotel. Very crowded with Japanese tourists. Large breakfast and dinner spreads, which remain largely the same throughout the three days that we were there. But we love the food, so it was ok. They even gave us complimentary crayfish on the last night as we stayed for 3 days. Start of the buffet can be quite rowdy as everyone jostles to get to the food, but the dining area was large and spacious so we didn't feel too crowded out.
Love the onsen, huge and very clean. They also have free flow of green tea, houjicha vending machine at the onsens. The rooms are also spacious and have a bathtub. Facing the river vines and very peaceful and quiet at night. About a 10-15 min walk to Kinugawa Station, a shuttle with fixed timings is available. Alternatively, take a cab which doesnt cost too much, about 700-800 yen per trip. This area may be inaccessible to those wishing to tour the more touristy sights in Nikko, as you need to make at least 2 transport changes. But to us, we preferred this quiet respite compared to the more touristy Nikko centre.
The staff were polite but may not speak English very well. Very helpful staff and we would love to stay again.

Date of stay: November 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
1  Thank lucbabe
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed October 27, 2018

We stayed at the hotel for 2 nights as a base to explore Nikko and the surrounding area. For that purpose, it wasn't a good location as it is at least a 40 minute train ride from Nikko town, and another 10 minutes bus ride to the hotel.
However, within Kinugawa, it sits by the river and is in a pretty spot overlooking the river and mountains.
It is a little tired but perfectly clean.
What I liked most about the hotel is the Japanese experience. 95% of the guests were Japanese. I was delighted to catch a glimpse of Japanese hospitality such as the way the staff stands outside the entrance and bow to thank guests as the groups were leaving in the mornings.
We stayed in a Japanese style room with low furniture, tatami mats and futons to sleep on. We were provided yukatas and instructions on how to put them on. During dinner time, majority of the guests wore their yukatas and matching slippers.
There was also a thorough set of instructions on the etiquette of using an onsen to avoid a major faux pas for a first time user like me.
The dinner buffet was fabulous with a wide selection of Japanese food and local delicacies such as yuba (done in a variety of ways) to sample. Breakfast was similar.
It may not be the best hotel by western standards but I believe it is one we will fondly remember for a very long time.

Date of stay: October 2018
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
Thank Aprilflame
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2018 via mobile

After touring Nikko which has the most beautiful building we had seen in Japan we were put here by All Japan Tours.
Tatami room was fine. Clean at least and not too run down. Bathroom was OK. Adequate for one night. Did not go to Onsen.
Award for worst breakfast of the trip. Dinner marginally better. Best way to describe was like being in a cattle stampede. Except for our group everyone was Japanese. Many choices but little western food for dinner and even worse for breakfast. Only had cereal mixed with yogurt. Seemed to be group consensus. Food was served cafeteria like and tasted like what you would find at a municipal hospital in the USA. Advice avoid if you can.

Date of stay: October 2018
Trip type: Traveled as a couple
Thank drjeff
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2018

Loved the various onsens to sit in & relax. There were at least 5-6 different onsens to sit in, both indoor & outdoor.
Their buffet dinner was one of the best I’ve ever had, many local dishes were included in their buffet. They had the largest shrimp tempuras & the sweetest local shrimps ever!
This onsen hotel will not disappoint you if you love onsens & good food! It’s a perfect place to go & relax!

Date of stay: June 2018
Trip type: Traveled as a couple
2  Thank Cubby808
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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