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Reviewed April 18, 2015

disappointed! bad service! not and nothing like features on your home page! the home page are photos of the inauguration of epoch!
and very old, maintenance very bad ! hospitality and much lower than the standard Japanese,
for the amount paid you can stay in better places!
not worth the money paid! disappointed!

Date of stay: April 2015
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank famimi2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ホテル花庵, お客様担当マネージャー at Hotel Hanaan, responded to this reviewResponded June 24, 2015

Thank you for coming to Hotel Hana-an.
However, we apologize for service and fasilities.
we will do our best for better service.
Thank you for your review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2014

Being next to the Lake Chuzenji, you can oversee the beautiful scenery from your room. The hotel staffs are very kind and actively show the professional servicing to us. BTW. You can never miss their delicious and delicate dinner and breakfast, especially for the yummy rice.

Date of stay: November 2014
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank FellowTraveler804310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ホテル花庵, お客様担当マネージャー at Hotel Hanaan, responded to this reviewResponded July 15, 2015

Thank you for staying at our hotel.
we are located in front of Lake Chuzen-ji,and you can walk within 5 minutes from the bus terminal, so many foreighners visit us.
everyday our cook make dinner and breakfast by themselves,not machines,and as you know,rice is high-rank prized "Tsuya-Hime".
Thank you for your review.

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Reviewed July 23, 2014

It is a modern Japanese Ryokan situated 45 mins by bus from Tobu Nikko Station. If you take a look at their website, you will find each room comes with the view of Chuzenji, and its true! The view was beautiful (one of the reasons why I chose this hotel in the first place)! The room was equipped with bathroom and toilet so you don't have to use the public bath! The indoor onsen was a bit tiny but ventilation was good so I enjoyed it very much. The outdoor onsen was milky in color with a very strong scent of sulfur which I couldn’t stand so I spent only a few mins outside. Their meals (both dinner and breakfast) were very delicious, beautifully presented and filling. If you are a veg fan, you’ll love their meals as one of the main dishes at dinner was steamed local vegetable!

Will I go back? Yes!

Date of stay: February 2014
Trip type: Traveled with family
2  Thank Chunnylittleman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ホテル花庵, お客様担当マネージャー at Hotel Hanaan, responded to this reviewResponded July 15, 2015

Thank you for staying at our hotel.
we are glad that you enjoyed your travel and satisfied with our hotel.
if you want to get calm, not noisy, our hotel is good because we have only 22 rooms and surrounded by nature,ex.Lake Chuzen-ji,mountains.
thank you for your review.

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Reviewed June 18, 2012

My husband and I visited Hotel Hana An for our 10 year wedding anniversary. It was a lovely, indulgent experience. We stayed in a Japanese Modern room on the 4th floor. The view over Lake Chuzenji was breathtaking. Everything was very clean and well-presented.

The meals were included in the price - a Japanese style dinner and breakfast. Dinner was course after course of amazing, delicious food, served downstairs in the restaurant overlooking the lake. The attention to detail in the meal was great - about half way through the waiter noticed that my husband was left-handed, and started placing his food accordingly. Then the next morning they had set his seat at the table left-handed. We were impressed!

The onsen were great. I particularly enjoyed the outdoor onsen.

There is a reading / library area that has wi-fi set up, and we were given a password, although we couldn't get the iPad to connect.

Overall - a wonderful experience for a special anniversary. I recommend it heartily.

Room tip: The Japanese Modern room was fantastic.
Date of stay: June 2012
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank heidilynelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ホテル花庵, お客様担当マネージャー at Hotel Hanaan, responded to this reviewResponded July 15, 2015

thank you for staying at our hotel.
Japanese modern style rooms are popular amang foreighners,because you can experience Japanese traditional life temporary.
everyday our cook make dinner and breakfast with their "heart", that's why you feel delisious.
and you can eat organic vegitables.
we set up Wifi-free all of our hotel(rooms,restaurant and robby).
thank you for your review.

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Reviewed June 17, 2012

Stay for a night at this modern ryokan and the room is very big with beautiful view of Chuzenji Lake. The japanese bed is very comfortable and have extra futon if you need to sleep bigger beds. The room is very clean and have all the amenities you need. The dinner and breakfast is excellent. The only problem is most of the people don't speak English. Therefore, we just feel the service just ok. Even when we checked out they didn't offer to bring us to any bus station or train station even though it rained and we have children to walk with luggage to near bus station in the rain. Overall it is a good stay but service should be better.

Room tip: Room with lake view
Date of stay: June 2012
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ucartech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ホテル花庵, お客様担当マネージャー at Hotel Hanaan, responded to this reviewResponded July 15, 2015

thank you for your staying at our hotel.
we are glad you enjoyed our hotel.if you are a foreiner, we recommend Modern Japanese style that you stayed.you can see Lake from all of our rooms, so you can get relax.
but sorry, Not all of us can speak English, and we do not have pick up service.
thank you for your review.

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