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1 - 6 of 79 reviews
Reviewed October 26, 2017

The resort is very clean and staff is very friendly. Beautiful cherry trees lined the entrance and it was cherry blossom time. Dinner was good, we had the all-you-can-eat crab legs and bento dish. The spa was nice with the waterfall and warm water.
Very friendly staff – they waited in the rain for our tour bus to leave and then gave us a friendly send off.

Date of stay: April 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank Betty C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ヘリテイジリゾート広報, 広報担当マネージャー at Heritage Resort, responded to this reviewResponded February 25, 2018

Thank you very much for your comment.
We were all appreciate and honor to welcome you.
We renovated our hot spring area as a luxurious accommodation facility.
Please come to enjoy your stay at our new Japanese style guest room.

We’re looking forward to seeing you near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2016

What a wonderful setting close to Tokyo but you would not know it. Nice Onsen and wonderful grounds. The staff are very attentive and the facilities are what you would expect for the price. I understand they have an imperial suite, but we did not stay there.

Date of stay: October 2015
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
1  Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ヘリテイジリゾート広報, 広報担当マネージャー at Heritage Resort, responded to this reviewResponded March 31, 2017

Mr. John M,
Thank you very much for your visit and heart-warming message.
Our Imperial suite consisting of a private bedroom with one King bed or two Queen beds and a separate living room with a well-lit dining/work table. You'll enjoy very private open-door bath and souna bath.
It was our great pleasure to have you and, looking forward to welcoming you again near future!!

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Reviewed May 2, 2016

The resort is very nice, but carpet and decor needs renovations. The place is very clean, and the staff are excellent, polite and helpful. We ate at the restaurant that night and food was food. Before the tour bus left, the staff lined up by the doorway to bid farewell.

Date of stay: March 2016
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank italycanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2019 via mobile
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Date of stay: February 2019
Trip type: Traveled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2018 via mobile
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Date of stay: June 2018
Trip type: Traveled solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoveTravel781572, フロントスタッフ at Heritage Resort, responded to this reviewResponded November 19, 2018
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