We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Depends where you going to book your room...” 4 of 5 stars
Review of Hotel New Grand

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Hotel New Grand
Ranked #3 of 111 Hotels / Ryokan in Yokohama
Certificate of Excellence
Belem, PA
Level Contributor
67 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Depends where you going to book your room...”
4 of 5 stars Reviewed October 28, 2013

I have seen a lots of discrepancy comments about rooms.In october I was there, and realized that`s depend where you book you reservation: at main building ( a little old furnitures) or at new building ( new furniture, nice view, larger room).

  • Stayed October 2013, traveled solo
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Amelia_Narita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

654 reviews from our community

Traveler rating
    254
    315
    62
    15
    8
See reviews for
255
168
51
59
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
New York City, New York
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed October 5, 2013

I booked a room via their English website which clearly stated "Breakfast included".
The reservation confirmation email gives very little details in comparison to other hotels.
So I sent an email asking for verification and the reply came that "Breakfast is not included"
and listed several locations within the hotel for breakfast with their prices.
I consider this misrepresentation and cancelled my stay.

Room Tip: Get verification of what you booked.
See more room tips
Stayed October 2013, traveled on business
Helpful?
5 Thank Gene S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed September 21, 2013

This was a great choice, service impeccable room clean and large. We had harbor view which was great. Absolutely no complaints. Breakfast buffet with a stunning view over the water. Hotel is old style but very charming and rooms seem to have been kept up to date. Nice place to come for a family trip.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank tuffguest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Misawa, Japan
Level Contributor
61 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed September 4, 2013

This was our first time at this property. It was an excellent choice. It is very convenient to Chinatown which was one of the main goals of our trip. Very convenient for cruises of the bay and transit by water taxi to other parts of Yokohama. The restaurants were excellent. The breakfast buffet was outstanding. Highly recommend this property.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank saylesp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 17, 2013

We stayed there early June prior to embarking on a cruise. Lovely hotel with old and new section well located on the waterfront with easy access to Chinatown and other attractions in the area.
Staff very welcoming and helpful.
We had room overlooking the bay providing great views. Facilities and service could not be faulted.
Rail station is walking distance if you feel like a day trip into Tokyo
We could have walked to Cruise terminal but with large luggage chose to taxi it at a cost of only $8 Australian. Incredible!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank charlesfar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 19, 2013

We stayed at the New Grand Hotel for a wedding, and it was a real treat. It's a beautiful old building, but the rooms are very modern, with gorgeous views of the harbour. The breakfasts are delicious - I wholeheartedly recommend the Japan-style breakfast, which is served in the old part of the building and beautifully presented. The rooms were spacious, with a nice bathroom area. It's pretty easy to get to by metro and the bright lights of Chinatown and the Motomachi shopping district (think Yokohama's Rodeo Drive). The hotel is famous for its Spaghetti Napolitan and Shrimp Doria, so it's worth sampling those while you're there. Also, check out the grand old section, with photographs of the hotel in the early 20th century. Really fascinating archives. A wonderful experience all around - would recommend it for anyone staying in Yokohama. Oh, and if you're in Yokohama - be sure to check out the Ramen Museum. You won't be sorry!

Room Tip: Try to get one with views of the harbour. It makes a huge difference.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Nyclondoner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed November 7, 2012 via mobile

A very enjoyable stay in the classic, main building.

-Staying in the classic, main building was a very nice treat. 
-Rooms are stylish with a classic feel but NOT an old, old feeling as some may expect.
-Room faced harbor and Yamashita Park.
-Room was quiet (good sound proof windows) and very clean.
-Check out the 2nd floor (like a mezzanine) with the classic atmosphere - a wonderful place to see even if you don't stay at the hotel!
-The hotel has a romantic feeling to it - great for couples. It only has 2 floors out of 4 allocated to guest rooms, so the hotel (main building not tower) has a cozy atmosphere to it.
-The hotel is a great starting point for walking along the waterfront.
-Chose the 5pm check-in option and paid 9,000 yen a night, which was a very good price. I made the reservation through rakuten.com
-Service from reception and bag porter was very good.
-Motomachi-Chukagai subway station is only a 2-3 minute walk. Entrance #1 is next to the coffee shop Detour and just before you cross the road to the main gate to Chinatown. The train goes to Yokohama and Shibuya. Very convenient.

Excellent overall because of the experience, service, location, feel, price and satisfaction.

I will be staying again in the future.

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Danglobal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Yokohama hotels
Nishi-ku
The Yokohama Bay Hotel Tokyu
Nishi-ku
Yokohama Royal Park Hotel
Nishi-ku
InterContinental  Yokohama Grand
Show Prices
Show Prices
Show Prices
Hotel Monterey Yokohama
#12 of 111 in Yokohama
4.0 of 5 stars 440 reviews
Kannai
Rose Hotel Yokohama
Rose Hotel Yokohama
#9 of 111 in Yokohama
4.0 of 5 stars 477 reviews
Gu
Daiwa Roynet Hotel Yokohama Koen
Show Prices
Show Prices
Show Prices

Been to Hotel New Grand? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel New Grand

Property: Hotel New Grand
Address: 10 Yamashiracho, Naka-ku, Yokohama 231-8520, Kanagawa Prefecture
Location: Japan > Kanto > Kanagawa Prefecture > Yokohama > Kannai
Amenities:
Bar / Lounge Business Center with Internet Access Children Activities (Kid / Family Friendly) Restaurant Spa Wheelchair access
Hotel Style:
#2 Spa Hotel in Yokohama
#3 Romantic Hotel in Yokohama
#3 Luxury Hotel in Yokohama
#6 Family Hotel in Yokohama
#8 Business Hotel in Yokohama
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel New Grand 4.5*
Number of rooms: 249
Official Description (provided by the hotel):
Hotel New Grand is your classic&comfortable home.Sophisticatedly furnished room produces a noble,dignified ambience,gently wrapping your stay withpure relaxation.Inheriting the tradition and history, the unique Hotel New Grand style has matured with the city ofYokohama ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Expedia, Hotwire, Odigeo, Hotels.com, Travelocity, Rakuten, Priceline and HotelTravel.com so you can book your Hotel New Grand reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
New Grand Yokohama

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing