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Yokohama Bay Sheraton Hotel and Towers
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Reviews (982)
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262 - 267 of 982 reviews
Reviewed February 27, 2013

This is probably one of the best hotels in Yokohama, it is convienently located by the main stations. The prepaid rate is very good.avoide the bar on the top level. It has nice views but VERY expensive.

  • Stayed: February 2013, traveled on business
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Thank Philippe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this reviewResponded March 3, 2013

Thank you for the positive review. It is delighted to read that you rated us the one of the best hotel in Yokohama. Our central location makes us a great location for any traveler.
We hope to welcome you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 19, 2013

There's no need for me to write all the good auxiliary information of the hotel as they have been extensively covered by other reviewers and they are all as accurate as they can get.

I'd just want to note that I travelled with an infant, and this was the best decision for a stay in Yokohama. So stay here to all of you with babies! Traveling will be easy!

The room was immaculately clean, service was prompt, housekeeping spot on, check-in smooth, concierge try to be as helpful as they can to their best abilities and bed was comfortable. For a Japanese hotel the room size was reasonable. Will definitely stay here again when I am back.

  • Stayed: February 2013, traveled with family
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1  Thank Teh_Ais
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this reviewResponded March 3, 2013

Thank you for taking the time to review our hotel. Guest satisfaction is our one goal and we are really glad to know that it looks like we have succeeded! On behalf of our team, please come back again soon with your family.

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Reviewed February 11, 2013

This is an excellent hotel for business or pleasure without any special transportation. The train station is just outside the hotel and the rooms are spacious and immaculate. The restaurants inside leave something to be desired (a breakfast buffet at approx $35 is very pricey), but Yokohama station has many great choices nearby and under the hotel.

The mini-bar is over stocked, so you may need to remove some items to put your own food and beverage purchases inside. You shouldn't be charged - the charge receipts will be left inside the bar area.

The staff at the check-in and information counters speak excellent English. Be prepared with multiple credit cards when checking out, as some may not process correctly.

Room Tip: The number of beds determines the size of your room. A business traveller should select a two single bed bedroom (or larger) if possible.
  • Stayed: January 2013, traveled on business
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1  Thank Tarah T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this reviewResponded March 3, 2013

Thank you for the great review. We appreciate your kind words regarding our employees and the location. As you said, our location is in the heart of anything a tourist or business traveler to Yokohama may want to do. We appreciate your kind review and look forward to welcoming you back!

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Reviewed January 23, 2013

This hotel is located right in-front of JR Yokohama Station, west exit, which is one of the famous crowd spot day and night. The good point is that you can use the underground in door market street to direct access to hotel without crossing the road.
And, along the underground street, there is variety of restaurant for your dining choices, and the famous Yodobashi Camera (Electronics and HA shop) is just right there.
If you are looking at compliment shopping, Takashima-ya will be your best choice, as you can find all types of Japanese goods there.
Yokohama is famous for its harbor, and you can take the Minato-Mirai line to all the famous tourist spot along the beautiful harbor.
All and all, this hotel serve all the standards requirements for guests who want to explore Yokohama, both business as well as leisure.

  • Stayed: January 2013, traveled on business
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1  Thank YSBanting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this reviewResponded March 3, 2013

Thank you for the positive feedback. Our location is second to none, right in front of Yokohama Station and that makes sightseeing and traveling the city quick and easy. We hope to welcome you back soon!

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Reviewed January 23, 2013

The main benefit of this hotel is that it is close to the railway station and you can walk there via an elevated walkway. Single rooms are very small and would not be suitable for two or more people traveling together, so do not book the cheapest (smallest) room if you are not traveling alone. Everything is very clean and the staff are very nice and helpful. The breakfast buffet is only so-so compared to other hotels.

  • Stayed: November 2012, traveled on business
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Thank Jon5839
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this reviewResponded March 3, 2013

Thank you for the kind words regarding the room cleanness and our staff. Guest satisfaction is always our number one goal. Thank you also for pointing our location in your feedback.
We are very proud to have such an excellent location. We hope you stay with us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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