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“Good, Services Must Improve”

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New Otani Inn Yokohama Premium
Ranked #12 of 114 Hotels / Ryokan in Yokohama
Sao Paulo, SP
Level 6 Contributor
195 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“Good, Services Must Improve”
Reviewed January 15, 2013

Brand new and well kept, comfortable rooms.

Great location: in front of the train/metro station and tour bus, in the same building of a department store and restaurants, and within walking distance (easier with a walkway) to a beaufitul mall with great stores, supermarket and better restaurants. Near Minato Mirai touristic area.

Front desk people need improvement: we tried to check in at 2:40PM and they offered an early checkin with a considerable additional rate. I said no, and then the lady said our room would be available at 3PM. Come on, a little bit of common sense doesn't kill.

We had lunch at the restaurant (2 people). My order arrived about 15 min later than my wife's, and it was wrong. She was almost finished, and I walked away without eating. English is bad generically, but I pointed at the menu, with the photo, and the waitress repeated it, no justification!

The restaurant closes at 9PM and there is no room service.

A front desk attendant booked me a cab to the airport and informed a wrong rate.

English improvement is necessary at the front desk and restaurant.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PaoloT_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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506 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Nasushiobara, Japan
Level 6 Contributor
210 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed December 19, 2012

2 minutes walk from Sakuragicho station, this hotel is ideal for visiting the beautifully refurbished port area of Yokohama.
Also, with many bus stops just in front of the hotel, you can travel in and around Yokohama very easily.
Our room on the 11th floor was facing the oceanside, hence we had a great view.
Buffet breakfast and dinner at the Sea restaurant (close to the lobby on the 3rd floor) were good, although it is rather cold when you sit close to the restaurant entrance.
The room is rather wide, although there have no cupboards with drawers, and the illumination is a little bit too dim.

Room Tip: rooms facing the ocean side offer a great view, especially at night
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank locomotore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level 3 Contributor
21 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 19, 2012

Stayed here for 1 week to be close to the Yokohama Pacifico Convention Center for the Yokohama Hot Rod Car show that was taking place. After staying in Shibuya the week before, I found that this hotel was lacking in amenities. While it is clean and fairly roomy (by Japanese standards), it doesn't much else besides location. You do not get free water, The internet is by cable only, and doesn't always work well and no free breakfast. There is no workout room, or sauna that guests can use. It's a business hotel on the bay and that's it. The staff are polite, but not very friendly and will not bend over to help you with a problem or find alternatives. For the price that you pay, I would expect a little bit more than what we got. on the plus side, it is located 15 minutes away from the Pacifico Center, it's right on the bay, and right beside the train, and you have a mall underneath.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CammyChing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howell, Michigan
Level 6 Contributor
129 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed November 8, 2012

Stayed here for 3 nights before we left for Tokyo. This is a great hotel, very convenient to shopping, restaurants, walking, sights etc. The room was fabulous! We had a superb view of the city to the west and Mt. Fuji sunsets were the best. One of the nicest washrooms, shower and bidet I have seen here! WE will return next year!!

Room Tip: City view is a beautiful Mt. Fuji sunset on a good day.
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  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pam I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
City of San Fernando, La Union, Philippines
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 1, 2012

Excellent breakfast, clean rooms although compact, bathrobes and slippers are changed daily, and location is convenient, since it has malls and a convenient store within the same building. I broke the teabag plate and they did not charge me. We checked out at 5:00 in the morning and they gave us breakfast packs!

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gemini345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandbach, United Kingdom
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 21, 2012

Some good and very good parts but let down by details. Room check in not until 3 pm - sharp and NO wi fi. Room was spacious and comfotable. No noise due to rooms starting on 10th floor. No bar available on by going out of hotel and onto ground level

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cheshire5466
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 28, 2012

We stayed at the New Otani Inn for 6 nights and thought it was a really great hotel in Yokohama. The rooms are new, very clean, and a bit bigger than we expected based on other reviews. Agree that the breakfast was too pricey and just average. I would highly recommend the New Otani to anyone visiting Yokohama.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KEB79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about New Otani Inn Yokohama Premium

Property: New Otani Inn Yokohama Premium
Address: 1-1-7 Sakuragicho, Naka-ku | TOC Minatomirai, Yokohama 231-8332, Kanagawa Prefecture
Location: Japan > Kanto > Kanagawa Prefecture > Yokohama > Noge
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #12 of 114 Hotels / Ryokan in Yokohama
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — New Otani Inn Yokohama Premium 3.5*
Number of rooms: 240
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