Brand new and well kept, comfortable rooms.
Great location: in front of the train/metro station and tour bus, in the same building of a department store and restaurants, and within walking distance (easier with a walkway) to a beaufitul mall with great stores, supermarket and better restaurants. Near Minato Mirai touristic area.
Front desk people need improvement: we tried to check in at 2:40PM and they offered an early checkin with a considerable additional rate. I said no, and then the lady said our room would be available at 3PM. Come on, a little bit of common sense doesn't kill.
We had lunch at the restaurant (2 people). My order arrived about 15 min later than my wife's, and it was wrong. She was almost finished, and I walked away without eating. English is bad generically, but I pointed at the menu, with the photo, and the waitress repeated it, no justification!
The restaurant closes at 9PM and there is no room service.
A front desk attendant booked me a cab to the airport and informed a wrong rate.
English improvement is necessary at the front desk and restaurant.
- Reservation Options:
- TripAdvisor is proud to partner with Rakuten, Booking.com, Hotels.com, Ctrip TA, Travelocity, Priceline, TripOnline SA, Agoda and JAPANiCAN so you can book your New Otani Inn Yokohama reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.