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“Had a satisfying experience”
Review of Kijitei Hoeiso

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Kijitei Hoeiso
Certificate of Excellence
Tokyo
Level 5 Contributor
56 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Had a satisfying experience”
Reviewed December 11, 2011

They upgraded our room for free, probably because there weren't many customers that day.

We really enjoyed the pheasant hot pot dinner course. We loved the taste, and portions were big enough too.

The outdoor hot spring is right by the river & hills. The view and sound of the river were very relaxing and soothing. I recommend that they place a heater in the changing room during winter time, though... it's pretty cold.

The staff that took care of us made a few minor mistakes, but she was a very nice & friendly person so we didn't take them negatively.

The price was relatively expensive to us, but overall, we enjoyed our stay.

Stayed December 2011, traveled as a couple
Helpful?
Thank jerudo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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174 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Helsinki, Finland
Level 4 Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 9, 2011

Hoeiso was just what we expected from our onsen experience. Japanese ryokan with good athmosphere, friendly and very good service, clean rooms and good bath. And of course the quiet surroundings where the biggest noise came from birds singing. Not a luxury resort but we we looking for a Japanese experence.

Kaiseki ryori dining in our room was perfect and the private bath time by the river was super romantic.

Enough to see and do in Hakone area. Small cruise at Lake Ashi watching Mt. Fuji is just one example.

We stayed two nights and got just what we were expecting. Very happy.

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Tuplae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 31, 2010

I thoroughly enjoyed myself in this beautiful ryokan. The hot springs were great and the fact that you can book it privately at night is fantastic. MY friends and I really loved the outdoor hot springs and we went about 3 times on a one night stay! Nestled amongst the mountains it is a peaceful retreat with the sound of the running stream in the background which you hear even in the rooms.

The place is furnished in traditional Japanese styles and the breakfast and dinner provided has a lot of traditional japanese pickled flavours. Go there with an open mind to Japanese traditions and you will love it as much as we did.

  • Stayed May 2010, traveled with friends
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Helpful?
1 Thank C_da_world_slowly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 3, 2010

I have high expectation for this trip after reading the reviews & browsing over their web, but I would only comment is not worth the price... The services is very good..all the staffs are very attentive..location is not so great but not a worry as their hotel shuttle bus is very efficient. ..The room is ok, very traditional and clean..But the big minus point is the food....they do have many small small dishes with nice presentation...but the taste is really horrible...not a pleasant dinner i would say...for the onsen, its so-so only...I would definitely try other ryokans the next time round..

  • Stayed June 2010, traveled as a couple
    • Value
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Helpful?
3 Thank yan0906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 26, 2010

The setting was spectacular and the front of house staff was very helpful and accommodating. The traditional meals served in our rooms were a delicious adventure for us. Booking family time in the outdoor onsen was a delight, listening to the nearby stream and looking up at the mountains with the snow falling lightly.

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank NYC-mfd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 22, 2010

Having lived in Japan when I was younger I took the opportunity to take my mother and husband back to Hakone for an overnight stay. I chose Hoeiso because it represented everything a traditional Japanese Ryokan should.

The Rotenburo (outboor baths) were amazing. I found it completely relaxing to sit outside under the stars in the cool night air and enjoy the picturesque scenery of the forest around you.

Admittedly the rooms were older, but they were traditional tatami (straw mat) style, so this added to the aura of a traditional japanese experience. The rooms had full western bathrooms as well so you could still take a private shower should you prefer to do so.

The local delicacy (pheasant) was amazing, and the traditional side dishes served were done so with beautiful preparation and skill. Traditional japanese food is not like your standard japanese food and can be slightly unusual in taste (even for Japanese). But that is all part of the ryokan experience.

The staff were very kind and very accommodating to my family even though they do not speak Japanese. I think the language barrier just added to the experience for them.

Having read some of the previous reviews I was disappointed to learn that some people found Hoeiso expensive, old and not what they had hoped for. I think if you understand the japanese culture and can relate to the "authentic" japanese ryokan experience then you will definitely find this a beautiful location which is well worth the money and trip to Hakone.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
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Helpful?
1 Thank jessbparker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 5, 2009

Location is ok. there are few buses running from here to Hakone yumoto station so must look at timetable. Walking would be too far.
Staff was accommodating, greeted us at front door. the guy had good level of english so he explained everything we needed to know.
however the maid who came to serve us dinner/breakfast don't speak any english. it would've been nice to know what the amazing variety of dishes were. impressed with seafood. pheasant meat was nice but much prefer it cooked than the raw version.
good food and presentation but i've had better tastng food at another ryokan.
THe best thing is having private onsen with my loved one. it was available for booking at night time. it was so relaxing with the river nearby. i am guaranteed a good night's sleep afterwards! =P
The public bathroom was also huge and had all the amenities you needed and more.
even nail polish!
overall really lovely experience. but will try a different ryokan on my next stay.

  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HazeLatte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kijitei Hoeiso

Property: Kijitei Hoeiso
Address: 277 Yumotochaya, Ashigarashimo-gun, Hakone-machi 250-0312, Kanagawa Prefecture
Phone Number:
Location: Japan > Kanto > Kanagawa Prefecture > Ashigarashimo-gun > Hakone-machi > Hakoneyumoto Onsen
Hotel Style:
#17 Luxury Hotel in Hakone-machi
#21 Top resorts Hotel in Hakone-machi
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Kijitei Hoeiso 4*
Number of rooms: 18
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Also Known As:
Kijitei Hoeiso Hotel Hakone-Machi

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