We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Perfect Hotel”
5 of 5 bubbles Review of Tenseien

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Tenseien
Certificate of Excellence
Hong Kong
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Perfect Hotel”
5 of 5 bubbles Reviewed December 24, 2013

Location: Easy access. Just get off at Harkone main station, and either walk 15-20mins or take minibus (100yen/person).

Room: We stayed in a Jap Style room with Private Hot Spring at the balcony. The room is big, with 2 toilets. It looks like the room is for family.

Hotspring: The hot spring is big enough for a couple and is facing a hill slope, though the view is just ok, but it was a wonderful experience. If you want better view, the hotel has an outdoor hotspring for men and women respectively. The mountain view is just perfect! If you want, they also offer family hot spring, but you need to book it and it costs approx. 2000yen/hour.

Dinner: buffet dinner. Food is not bad with great variety (jap & western).

Overall: Although it doesn't give you any authentic Japanese local home experience, it is a good hotel with good facility.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank willylam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

452 reviews from our community

Traveler rating
    135
    222
    61
    16
    18
See reviews for
173
142
26
9
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Thai first
  • Any
English first
Kuala Lumpur
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed December 20, 2013

We loved the beautiful surroundings and the breakfast spread! The Kaiseki dinner was nothing to shout about (we had better Kaiseki dinners in a ryokan in Kyoto). If you are looking for a ryokan experience, Tenseien is not the place.

Room Tip: Choose the tatami room, better experience than a normal room with beds.
See more room tips
  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Moonstone71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vilnius, Lithuania
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed December 9, 2013

This was our best experience in Japanese hotels during our 19 days trip in Japan. May be this was because we were traveling in a group of 12, for a couple may be it is easier to find a small traditional ryokan, if you want more intimate atmosphere, but for our group this Tensein was just perfect!

As already mentioned, location is very convenient to leave you bags in Yumoto station. It is very good place to start and to finish the trip around the Hakone. Surroundings are very beautiful, with temple and waterfalls, where you can sit and enjoy traditional Japanese landscape.

Staff was very nice and helpful! Lady from the reception filled 13 luggage sending forms, letting me to enjoy my breakfast instead of drawing strange Jaoanese characters, which, probably, would even be unreadable.

Complimentary dinner we abundant - western and japanese dishes, best tempura and fresh sushi, clams and crab meat. We all were really happy with our choice.

Room Tip: Please note, that in japanese style rooms there are no beds, just futon matraces, and also there is...
See more room tips
  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank IevaRute
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
singapore
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed November 25, 2013

To be fair to this hotel (i wont call it ryokan because it doesnt feel like it), i visited a very pretty and excellent service ryokan in kawaguchiko (mt fuji) before i came. Naturally, expectations will be higher as a standard has been set.

Pros:
1) hotel surroundings are very pretty and zen. There's a temple, river, waterfall all surrounding the hotel.
2) hotel staff was able to understand my questions and answer them effectively. However, i do notice that they prefer to speak mandarin than english (i am effectively bilingual).
3) hotel is clean (relatively)
4) There were 4 different choices of very pretty yukata!!
5) The onsen is gorgeous!!!!! I visited at night so i couldnt really comment on the surroundings but it was damn good. For the ladies onsen, there was one indoor onsen -which was very hot for me. Outside in the cold, there are 6 onsens. Two of which were not typically hot. the other four were just nice for me and i enjoyed the one with the jacuzzi.
6) The hotel is very new.
7) being in hakone yumoto has its perks as it gave us the convenience after we check out. We left out bag at the coin locker at yumoto to save us the hassle of going back to the hotel. After our hakone round trip, we went back to the same station to collect our luggage before heading to odawara then kyoto by shinkansen.

Cons:
1) Like what one of the reviewers pointed out, this hotel is like a major factory. it doesnt feel like a traditional ryokan. If thats what you are looking for, this is not for you.

2) Staffs were not very hospitable. Since its my first trip to kawaguchiko and hakone, i tried to research and planned carefully. But it was getting late and i couldnt figure out the time table from kawaguchiko to hakone. I called up the staffs and asked for help. I was merely hoping that he could help me google it in japanese or something but he rejected me flatly and told me that it wasnt his job. (Seriously!?) In the end i managed to find my way to hakone but not until 930pm.

3) If you arrive late, you wont be able to catch the shuttle bus (100yen) that runs for hakone yumoto to hotel. We had to take a cab. Its very tough to walk. 20mins with luggage is an understatement. Just take a cab. it costs us 710 yen.

4) we asked for a non smoking room but when we went in, the room was filled with cigarette smell.

5) hotel lobby is gorgeous but our room (western) was like a 3 star. The room with the in suite onsen look better.

6) ala carte restaurant on level 2 close at 11pm. Dinner choices was very limited.

In conclusion, I will only choose to come back for the onsen and only if i upgrade my room and dont require any service from the staffs.

p.s: Hakone free pass can be bought at hakone yumoto station.

Room Tip: Pay more and get the room with the in suite onsen. Onsen is gorgeous!
See more room tips
  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank blueariel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
121 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed October 31, 2013

Stayed for one night. Was completely blown away.

Location - it's situated in the town of Hakone-Yumoto, which in my opinion, is the best place to stay in Hakone as it is bustling with quaint shops offering lots of Hakone tidbits, souvenirs and restaurants. Just a 5 min shuttle bus (Take ryokan shuttle bus A when you exit the station, drops you at doorstep of Tenseien) from the Hakone-Yumoto station. Alternatively, when you're not struggling with baggage, it's a lovely 10 min walk.

Service - as with most Japanese establishments, impeccable. It had just rained when we arrived and our luggage was wet from the rain. The bellhop wiped dry our luggage down to the wheels.

Rooms - clean and beautiful. I fell asleep to the sound of rushing water from the river next to the ryokan.

Facilities - there was an outdoor onsen with a Panaromic view. Just breathtaking. The temperature of the onsen was just right too, not too hot. Imagine taking a dip in the onsen, and all around you are lush mountains and the endless sky. I spotted a few eagles? or hawks? as I was luxuriating in the onsen. There was also a mini waterfall, a shrine and garden all within the ryokan premises. To top it off, there is a 24 hr Family Mart for drinks and late night snacks.

Definitely heading back if I'm back to Hakone.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank babypig82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed October 22, 2013

This property was easily my favourite from our recent trip to Japan with our children. From the moment we arrived in this lovely town, to check in and opening our door to our western/ Japanese room, I knew we were in for a special time. We had several baths including a family spa which was fun and the surrounding views from the spa were really beautiful and very "Japanese". We enjoyed wearing the robes whilst at the hotel and did as the romans/ Japanese do and wore them to breakfast as well as dinner. Food was outstanding as was service from the very well spoken staff, several with excellent English. Not many westerners while we were there and we appreciated that this property was well respected by Japanese people looking for the spa experience or to relax. I will absolutely return to this place again.

Room Tip: The rooms facing onto the back garden were wonderful. Views great and quiet.
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lindilu13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
220 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 bubbles Reviewed October 14, 2013 via mobile

what would have been a strong 4 got an easy upgrade to a 5 based on the staff and service they provide. beautiful setting. peaceful location. fair rooms. very nice onsen. excellent staff! this place exceeded my expectations, and I would definitely return here again.

Stayed October 2013, traveled solo
Helpful?
1 Thank domhnall_kaps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hakone-machi hotels
Gora Onsen
Hyatt Regency Hakone Resort and Spa
Hakoneyumoto Onsen
Fujiya Hotel
Fujiya Hotel
#2 of 242 in Hakone-machi
4.0 of 5 bubbles 905 reviews
Hakoneyumoto Onsen
Yumoto Fujiya Hotel
Yumoto Fujiya Hotel
#7 of 242 in Hakone-machi
4.0 of 5 bubbles 369 reviews
Show Prices
Show Prices
Show Prices
Hakoneyumoto Onsen
Hakone Pax Yoshino
Hakone Pax Yoshino
#18 of 242 in Hakone-machi
4.0 of 5 bubbles 281 reviews
Kowakidani Onsen
Mizu no To
Mizu no To
#32 of 242 in Hakone-machi
4.0 of 5 bubbles 312 reviews
Tounosawa Onsen
Fukuzumiro Ryokan
Fukuzumiro Ryokan
#3 of 242 in Hakone-machi
4.5 of 5 bubbles 241 reviews
Show Prices
Show Prices
Show Prices

Been to Tenseien? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Tenseien

Property: Tenseien
Address: 682 Yumoto, Ashigarashimo-gun, Hakone-machi 250-0311, Kanagawa Prefecture
Location: Japan > Kanto > Kanagawa Prefecture > Ashigarashimo-gun > Hakone-machi > Hakoneyumoto Onsen
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa
Hotel Style:
#2 Spa Hotel in Hakone-machi
#4 Romantic Hotel in Hakone-machi
#14 Best Value Hotel in Hakone-machi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Tenseien 3.5*
Number of rooms: 198
Reservation Options:
TripAdvisor is proud to partner with Expedia, Cancelon, TripOnline SA, JAPANiCAN, Rakuten, Agoda, Hotels.com, HotelQuickly and Ctrip TA so you can book your Tenseien reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Tenseien Hotel Hakone-Machi

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing