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Reviewed July 2, 2019

I was very sceptical about booking a Ryokan and found it really difficult to choose one as the reviews seemed to be inconsistent for most places, I guess that is because to of the price. Having said that, I find it very hard to fault this place and really was a beautifully authentic experience.

We arrived at Hakone station and easily caught the bus to the Ryokan from across the street - it was a short 20min bus ride and was pleasantly surprised that it was a 5 min walk. From the moment we arrived, the hospitality was outstanding - our luggage was taken up to our room and we were provided with the most beautiful welcome drink and mochi snack.

The room was stunningly simple and we really felt we had stepped into another world. This was helped by the fact that we had to walked around in slippers and were provided traditional robes to wear during our stay. We opted for the room on the top floor with forest views, really spacious. It was no problem sharing a toilet, something which my husband is really hesitant about but it was perfectly fine and very clean.

We opted from the in-room dinner and breakfast. Dinner was such a special occasion, course after course was brought into our room and we dined on the floor. Service was awesome, the lady was super friendly and kind. No complaints about the food, it was beautifully presented and had many fish courses. If you are not a fish lover then this probably won't be your thing but we loved it just for the experience. For breakfast, we opted for one Japanese style and western style - again lots of fish for brekkie but it was nice to experience. The western style was continental.

The hot bath Onsen is a must try when you are there, there are separate ones from male and female, and also a private one which you can you with your partner/family - so you have the place to yourself - we opted for this, lovely experience.

All in all our stay was amazing and would recommend anyone to stay here - yes it is on the pricey side and i was hesitant to part with the money but definitely worth it!

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Sara S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed June 3, 2019

This was a hunique experience for my wife and I. I have never had such an experience before tht visit. The room is huge, you eat seating on coushine on the floor at a very low table. you sleep on a matress on the floor. The room is "arranged" by what you would consider, a Geisha, the service is teriific, the food is outstanding. One should take into account that toilets and showers are common and outside the rooms.
We loved this place.

Room tip: To my mind, there are no special rooms, and there is no need for that. It is an authentic and special place..
Date of stay: September 2018
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
2  Thank zfreund
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed May 20, 2019 via mobile

We stayed in this ryokan for two nights in May. The first night we were in a riverside room that is one of two in that wing, having a shared toilet. The second night we had "Sakura 2" which has its own bathroom, toilet, and hot spring bath. The cost is around 40000jpy per night for a couple, with breakfast included. Dinner is another 5000 yen each.

The hotel itself is a registered cultural property so it is worth the money just for the experience. On top of that though the rooms are huge, with nice views (at least in the cases of the rooms we had which overlook the river).

There are two main Onsen, one has big pots and the other a grotto type with tiles which looks to me like a 1930s style. Both are nice. The water is good, not smelly. There is also a small private bath and then the bath in Sakura 2 which is excellent.

The food is very good, and served in your room. Portion sizes are good.

The staff are lovely and helpful, we really enjoyed their company.

Location wise, it is at Tonosawa which is a few hundred meters from Hakone Yumoto but essentially you could be a million miles away in terms of better ambiance. Really nice. A tip is to walk from Hakone Yumoto rather than getting off at Tonosawa, as it is about the same distance and easier with luggage. If you get off at Tonosawa you have to come down a steep hill pathway then cross a road to get to the ryokan.

It is isolated enough to be away from the touristy part of Hakone, you could be in Kurokawa Onsen for all that you would know, but with the advantage of a bustling town a few minutes away.

All told, an amazing experience.

Date of stay: May 2019
Trip type: Traveled as a couple
Thank Peter M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed April 23, 2019 via mobile

We are a family of 5 adults , 2
Of us are strict vegans. Fukuzumiro is a traditional ryokan with separate bathrooms and an Onsen. There are three bathing sectors, one that can be used privately and two others that alternate between men and women. All basic but clean and operates very well. It shows its age, You can see that some of the infrastructure and decor could benefit from repairs but this is really minor compared to the experience. I think every visitor to Japan should try this for a 2-3 nights , this really gives a better perspective on Japan and its cultural history. The staff (pretty large) is amazing. Beds (Futons on tatamis) are prepared with clean fresh sheets, new robes and towels every night.

There is a wonderful breakfast and I really recommend to take at least once the dinner. Chef is wonderful (Akita Sakamoto). Come early to the hotel that dinner day, take a good bath at the Onsen and prepare yourself to an artistic Japanese dinner served in a traditional way.

We were totally surprised and grateful to the hotel staff for understanding the meaning of being vegan and for taking care of the two vegan members in our party, instead of just shrugging shoulders and saying “no, we cannot” they said yes and prepared an amazing breakfast and dinner for them without any animal produce !!! Not trivial if you have been in Japan for a while.

So not only that this is a great place that works like clockwork with a devoted staff but they also are attentive and open minded with a great will to make the guest feel welcome and satisfied.

I warmly recommend !!! Great experience, great service, Vegan friendly

Date of stay: April 2019
Trip type: Traveled with family
2  Thank Ori G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed April 15, 2019

Our family (5 adults and 1 nine year old) really enjoyed our one night at this ryokan. My nine-year old grandson was reluctant at first but loved the experience including the baths. It was fun immersing ourselves into the experience and we thought it was great. Set overlooking a river, it was one of the best night's sleep I had while in Japan.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank jools3333Monterey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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