I booked a stay at this ryokan because the ryokan I stayed at the previous night (Gora Kadan) was booked for my last night in Japan. I chose this ryokan based on the glowing TripAdvisor reviews and the fact that they assured me they could prepare a dashi-free vegetarian kaiseki, even though I was a little skeptical about sharing a toilet. I don’t often review on TripAdvisor, and especially not negative reviews, but I feel compelled to warn others that this place is not worth the hype that other reviewers have left here. This is the fourth Ryokan I have stayed at in Japan and would never stay here again nor recommend it to anyone else.
I’ll start with the positives - we booked a river view room, and the view out our window was indeed fantastic. The service also was excellent. Our room attendant was helpful and kind.
The facility itself is historic and I appreciate that it has been frequented by poets, artists, etc as advertised on their website. I feel that the age of the building, however, is in no way an excuse for the sad state of disrepair. There are stains on the carpets, scratches all over the walls and wooden panels, and the shared toilet and onsen space are moldy. The building feels and smells damp. This place really could be excellent with a little investment in renovation, but alas this has not yet been done.
I thought perhaps the stay would be redeemed by an excellent kaiseki meal, but this too was lacking. The udon was quite tasty, but the rest of the food tasted as though it had been boiled with dirty socks. Breakfast also was a disappointment, the eggs were too runny and the bread was cold and tasted as if it was a day or two old.
The price certainly is more accessible than many other ryokans in Japan. However, my advice is to save your money and splurge a little on a place that is clean, relaxing, and serves a tasty kaiseki meal. I can highly recommend Gora Kadan in Hakone or Shiraume ryokan in Kyoto.